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"We love Kellan and have stayed a few times over the past few years."
It has a spectacular view of the beach from the balcony and is just a short walk away from Polzeath beach front. The beds are comfortable, the showers are great and all in all we can’t fault the accommodation. BUT on arrival after a long drive, there was no loo roll anywhere, no soap to wash hands in the kitchen or bathrooms and no left over washing up liquid. These are basic necessities that have always been available on arrival at all the places I have rented over the past 20 years. When I rang to say this to Sykes Holiday Cottages the next morning, they said they would see what they could do. Nothing happened that day and the next morning we came back from the beach to find 1 hand wash dispenser, 1 loo roll and the tiniest bottle of washing up liquid you have ever seen (which I have left for the next guests)! Given the property size and amount it costs to rent Kellan the least you could do would be to provide soap and loo roll by every sink and loo.
Reviewed by Kitty4.0★Jul 2026
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"Our group found the two flights of stairs something of a challenge ( although we are all over70) particularly when moving cases up and down."
It was also a drawback having no toilet on the living room floor.The beds were not especially comfortable.
The living room was a good space and the views from the balcony of the beach/sea were fantastic.The location is very good as well.
Thank you for taking the time to leave a review. We are sorry to hear that some aspects of the property did not meet your expectations and have raised your point regarding the beds with the owner. The views from Kellan are beautiful and we are glad you got to enjoy these as well as the great location. - John Bray Cornish Holidays, responding on behalf of the owner.
Property Owner
Reviewed by Michael3.0★May 2026
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"Kellan is a beautifully located property with an excellent layout and views."
We holidayed as 2 families and had a fabulous week and would book again but unfortunately John bray were unhelpful so we won’t book through them again hence ruling this property out. On the positives, our great week was helped by the weather and the open plan layout meant we spent lots of time together and had the doors wide open. We only left Polzeath to a short tip to Port Isaac and a walk to Rock as we simply swam, picnicked and enjoyed the extensive walks, shops, bars and restaurants in the area. The property is nicely decorated and the beds throughout are really comfortable. We found the ground floor space greta for storing our shoes and coats etc and it kept any mess out of sight! There were a few minor issues which would have made the stay even better;
The kitchen needs restocking g as there were insufficient plates, bowls and glasses for our party of 8 to eat together and they certainly didn’t match. The showers in both upstairs rooms weren’t working a challenge, the master temperature control wasn’t working and the back double had a heavily dripping shower we couldn’t stop.
A number of bulbs were not working throughout and particularly on the ground floor and we were unable to replace them from the stock in Polzeath.
Although we tried repeatedly there was no way of contacting John bray/ Sykes we ended up with a chat bot and couldn’t speak to anyone. It’s a really
good job we didn’t have a major problem! Although we loved the property and location - we will visit again next year- we won’t book again through John Bray as the customer service was far inferior to our previous experiences with John Bray and other rental companies.
Thank you for taking the time to leave us a review. The information you have provided is very useful and appreciated in order for us to correct anything. We have passed all this information on to the owner to action where required and apologise you were unable to speak to anyone about these issues during your stay. - John Bray Cornish Holidays, responding on behalf of the owner.
Property Owner
Reviewed by Ceri4.0★Aug 2025
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"Lovely stay."
The kitchen could do with some re-equipping as we had to buy some sharp knives, cloths and a washing up brush. The hot water pump is remarkably noisy and probably needs some maintenance or replacing. Otherwise all great. Very comfortable and clean and worked well for our week with the 5 of us. Many thanks.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Hilary5.0★Jul 2024
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"Had a wonderful holiday and will defiantly stay again"
Thank you for your kind comments, we look forward to welcoming you back very soon.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Tania5.0★Oct 2023
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"Lovely property and an ideal location."
Somewhere to hang and dry wet suits would be the one improvement that would make a huge difference
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Kellan especially the location. Your suggestion about having a drying area will be shared with the owners for them to consider. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Martin5.0★Aug 2023
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"The TV remote control was held together by tape which is unfortunate when we are spending £3,000 a week to rent this house."
The bed in the master bedroom was extremely uncomfortable.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Kathryn4.0★Jul 2023
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"Amazing property."
Great layout. Spacious. Lovely views. Nice table area on the decking
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Kimberley5.0★May 2023
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"A few maintenance issues at the end of the season most due to prior
holiday tenants not reporting issues ."
Cleaning /check in staff need to report problems if seen ie shower cradle for shower head loose so can only be used as a hand shower .Otherwise all very good .
We have been reviewing all of our feedback over this years season, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays and were raised to rectify. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owners.
Property Owner
Reviewed by Robin5.0★Oct 2022
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"Beautiful house and wow what a view."
Enjoyed our stay at Kellan very much.
A couple of feedback points
1. Couldn't locate an outside tap for wetsuits, is there one?
2. Mirrors in top en-suite chipped on edges
3. Would be nice to offer Air con if weather is hot. Downstairs bedrooms got very warm. We could see the unit but no instructions.
All minor things which didn't impact our stay but wanted to share my thoughts. Hope this is helpful feedback.
Thank you
Thank you so much for your feedback and comments on Kellan. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Cheryl4.0★Aug 2022
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"Kellan is a lovely property: stylish modern interior that has been thoughtfully set out for a comfortable and relaxing holiday."
The location is great with a pretty view of the beach and very easy access down the hillside path. The property is well equipped and spaciously arranged and very adequate for a party of up to 8 (which not many “sleeps 8” properties are in our experience). Would recommend.
Thank you very much for your lovely feedback. We are very happy to hear that you enjoyed your holiday at Kellan. We hope to welcome you back in the future!
Property Owner
Reviewed by Cecylia4.0★Apr 2022
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"Just to say the dishwasher didn't work and was very difficult to open , the carpet stairs were also heavily stained and under bed not hoovered alot of dust which should of been hoovered before."
The bins outside were overspilling when we arrived and other people were dumping more during the night.There were no instructions on how to use the oven /dishwasher ect. Otherwise fantastic
Reviewed by Heather4.0★Aug 2021
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"We loved our week and would very much like to book the same half term next year!"
Mrs. Elle BecconsallAug 2017
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