Surf Song

26 Customer Reviews

• "We really enjoyed our stay at Surf Song."

  The apartment was perfect in every way. One of the best places we’ve stayed on our holidays- a true home from home and we felt very welcome there. The site was quite, with good level of daily activities and very friendly staff. We only missed the pedestrian access to Penzance itself, which would have made 100% for us.

  Reviewed by Anastasija5.0★Aug 2023

• "The property has excellent in house amenities and is very well appointed."

  Its situation being a five minute drive to Penzance main car parks and even less to Tesco makes it a very well positioned. No fault of the owner was the very poor provision of facilities at the Kenegie holiday park. No meals on offer, swimming pool never open. We didn't need them but others with children may have been disappointed. A very small point was the relatively small storage space for clothes in the number two bedroom. We are an adult couple and needed more space. Two children would have been fine. In truth a fabulous week

  Many thanks Vince. Yes we agree about the second bedroom but you will have been aware there is little room to put a wardrobe . We will take another look. Forwarded to management - normally we hear good reports regarding the on site facilities. Regards Robin Property Owner

  Reviewed by Vince5.0★Jun 2023

• "Lovely apartment airey,plenty of light peaceful ,all facilities you could ask for all though could not use toaster as it would."

  Set alarm off and scare the dog. Maybe too many stairs,alright for able bodied but not for older folk should have been pointed out ot booking.we struggled through and neighbours who were on a long term let kept banging doors early in the morning .Will not return.

  Thanks James for giving us feedback. Glad that the apartment that we control was OK. Perhaps future guests reading this will use the toaster in the dining room? Of course I am assuming the fan was activated above the hotplate...The Sykes property description has 'resting on the first floor of the 400-year-old Kenegie Manor' so one would expect to use stairs to access it. Perhaps neighbours, or the writer, could have ben informed of the problem. Regards Robin Property Owner

  Reviewed by James4.1★Jun 2023

• "This property provided everything we needed , we can`t fault anything ."

  You do need to be able bodied for the first floor apartment . The surrounding area was lovely , gardens etc , quiet , peaceful and attracted wild life . There was a folder with information about appliances etc in the apartment and housekeepers numbers , to contact , if a problem should arise .Thank you for letting us stay, we had a lovely time in Cornwall and our elderly dog accompanied us .

  Thanks David. Hope you were not bothered by a neighbour banging doors as the following guests were! Regards Robin Property Owner

  Reviewed by David5.0★Jun 2023

• "Had a fantastic stay, it was my birthday holiday, the extra touch for our 2 dogs BRANSTON and BETTY one bed in lounge and one in the bedroom due to how big the beds were (ours sleep in one bed snuggled up)!"

  The only downside (not owners fault) was the facilities the swimming pool was closed Monday and Wednesday , and eatery was closed. But due to location we traveled for some supplies and eating out. All in all we had a very comfortable stay lovely large apartment for two adults (our friends couldn’t come due to illness). Impressive well equipped kitchen, and lounge. Would stay again. ( couldn’t find a pen to write in the visitors book . I normally have at least 2 pens…) well done we would recommend a stay to family and friends

  Thanks for your note Sharon. What well behaved dogs you have that they sleep apart on holiday! Robin Property Owner

  Reviewed by Sharon4.7★May 2023

• "Loved our stay here plenty of room and grounds were great for dog walking."

  5 minutes from everything

  Good to hear your stay was as expected. Regards Robin Property Owner

  Reviewed by Robert5.0★May 2023

• "Had the best time despite of awful weather, location of the apartment was ideal for all the sightseeing and it had everything we needed."

  The welcome biscuits were a massive hit and we stocked up on them on the way home

  Thanks Klaudia. Good to know all was well with Surf Soong. Regards Robin Property Owner

  Reviewed by Klaudia5.0★Apr 2023

• "Really lovely property with everything we needed for a great stay in Cornwall."

  We had everything we needed, and the place was very clean and tidy, with very comfy beds and thoughtful touches throughout.

  Thanks Benjamin. We always worry with winter rentals that Kenegie might be a bit bleak as everything closed on site and Surfsong cold! We do not mind about the mishaps. Regards Robin. Property Owner

  Reviewed by Benjamin5.0★Dec 2022

• "Lovely warm & welcoming apartment."

  We enjoyed a great week with everything we needed for comfort. Would highly recommend.

  Thanks Carole- glad you found all good and trust it made for a pleasant holiday. Regards Robin Property Owner

  Reviewed by Carole5.0★Sep 2022

• "Absolutely fantastic place to stay."

  Had everything we needed and more . The apartment was very clean and beds very comfortable. Everything needed was there even dog beds and dog bowls that we never expected. Most definitely will come back and stay in your apartment again. Thankyou very much.

  Thanks Greg, we try to maintain Surf Song for our guests as we would a second home; which we do on occasions visit! Robin Property Owner

  Reviewed by Greg5.0★May 2022

• "This is by far one of my favourite places that I've stayed in."

  It was clean, tidy and modern, very well presented. The apartment is part of a manor that has been divided into holiday apartments. On site there is a pub, mini convenience shop and indoor heated swimming pool with sauna and hot tub (heads up you have to book before going in). The staff on site are super lovely and friendly. You're a 7min drive from a morrisons, sainsburys and the town. If I had to complain it would be that it's bright in the bedrooms in the morning and that the Check out is 9 in the morning, considering check in was 5 in the afternoon.

  Thanks Beth; yes we are considering a black blind in the bedroom - there are no curtains as that would entail additional washing. As you mentioned the clean and tidy apartment it is due to our wonderful ladies that keep it that way, they of course spend some time (and occasionally extra time after some guests) in each property they maintain. Robin Property Owner

  Reviewed by Beth5.0★May 2022

• "We had a fantastic time."

  The dogs felt at home, everything was in such a great working order, the apartment wasn’t too far from all the beaches and the people on site were lovely. Only downsides were having to book a slot for the swimming pool so I never got to go and missing out on the dinner in the on site pub as they kept closing early, but that isn’t down to the property itself. The people that owned it were very good at replying to emails and the cleaners were so lovely. Would definitely go again!

  Thanks Natasha, glad you had a good experience. Regards Robin Property Owner

  Reviewed by Natasha4.4★Apr 2022

• "Surf Song is an extremely spacious modern apartment inside a converted Manor House that dates back almost 400 years."

  Tastefully decorated and furnished to a high specification, with a kitchen that was fully equipped with everything we needed, including a microwave, washing machine and dishwasher. The other rooms in the apartment are of the same standard. The beds were very comfortable, we all felt well rested each morning. Communication was exceptional between us the owner and the managing agents of the property. We stayed here during a violent storm, the owner was in regular contact with us, and could not have done enough for us. Would highly recommend Surf Song

  Thanks Monica; we appreciate you taking time to give feedback, especially as we have had some unavoidable problems recently. Property Owner

  Reviewed by Monica5.0★Feb 2022

• "We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay."

  We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

  So sorry that you not only experienced all these problems but that help and resolutions were not forthcoming in a timely manner. Responding to all the complaints will not rectify anything but I will just mention the cleaners are also retained property managers of the highest caliber and we aim to have the leak rectified as soon as possible. Thank you again for your comments. Property Owner

  Reviewed by John5.0★Oct 2021

• "We were unable to take up the holiday accommodation due to the recent petrol crisis and the distance we had to travel and might potentially run out of petrol."

  We were also concerned that we would be stranded in Cornwall with no means to return home if the national petrol crisis was not resolved. I notified Sykes contact centres and spoke to two contact centre agents that provided no resolution but we were told that there was nothing they could do and that it was my problem. Sykes Cottages didn't even offer a compromise. We feel cheated, and will never use your organisation again.

  As the owner, this feedback was the first time I was aware of Mr Davies concerns. Having now contacted him they were offered an alternative stay which has now been accepted for later this month. Property Owner

  Reviewed by Ruth2.5★Sep 2021

• "We had no on-suite never got fixed Facilites were off Sauna,hot tub and changing facilities."

  Bar, cafe and pool were shut every wednesday, we had my sister with us who is really ill was depending on using hot tub/sauna so she did not have to walk far but this was not possible and no communication from Sykes or person that owns place we stayed in. Going through hell to try and get this resolved. We as a family would never reccomend or use sykes ever again.

  Reviewed by Keneth1.9★Sep 2021

• "Really nice apartment… very well furnished and clean Lots of space, and the Sky sports TV was a lovely surprise ."

  Finding the WiFi code was a challenge… so would ask that the owner references this in the user guide. For anyone reading this, I found it by locating the router (back of the Tv)

  Thanks Andrew, we have had the WiFi code moved to a prominent position. Property Owner

  Reviewed by Andrew4.7★Aug 2021

• "Surf Song Apartment was lovely, clean and comfortable."

  All the Kenegie staff were lovely and helpful with local knowledge of activities etc however the Kenegie Manor complex did not meet our expectations. The bins were overflowing and the septic tank was leaking across the car park which smelt terrible.

  Thanks for your comments Victoria. I will pass on to Kenegie management. I am sorry for the mess but local drivers were Covid positive so trash and sewage slow to be sorted. Robin Property Owner

  Reviewed by Victoria5.0★Jul 2021

• "Really loved the apartment, plenty of space for a family of four."

  Very clean and well equipped too. Loved the holiday park too, great to have activities for children to do at the end of a day out. Very friendly and helpful staff too.

  Thanks Clare, I will pass on your comments to the Kenegie staff. Robin Property Owner

  Reviewed by Clare5.0★Jun 2021

• "Lovely apartment - was hard to find WiFi password so would suggest having this more readily visible."

  Glad you enjoyed the apartment. We have made the log in obvious. Thanks. Robin Property Owner

  Reviewed by Sarah5.0★Jun 2021

• "Well equipped."

  pictures were accurate and true ( they usually make the place look better)one of the nicest accommodation I've been

  Thanks Paula, glad you were happy with our apartment... Robin Property Owner

  Reviewed by Paula5.0★Jun 2021

• "Nice big apartment."

  Enough facilities on-site for your essentials and close to other facilities for everything else.

  Thanks David, glad your stay in Cornwall was OK. Robin Property Owner

  Reviewed by David5.0★May 2021

• "Very nice apartment."

  Only gripe I have would be that the heating in the master bedroom did not work, not ideal in the winter. One other issue is the kitchen mixer tap --- if turned on,and you move the adjustable nozzle, it will spray water from a defective joint all over you.

  So sorry Helen; we have stayed in December and know how cold the bedroom can get. A new storage heater is now in place and an electric blanket available if needed! Robin Property Owner

  Reviewed by Helen3.8★Dec 2020

• "No phone reception in apartment."

  Paid for wifi but did not work on any device so had to get a refund. Then we found a manual that had the sky wifi password so all good. Manual should be left out on the coffee table or in the kitchen. It was upside down on a bookshelf at the back of the room & we only came upon it by chance. Hot water only lasted 2 showers - not good when apartment sleeps 4. Manual referred to a remote to switch on constant but we couldn't find it so we had to pull a bed out to access boiler in a cupboard in 2nd bedroom to switch it on. Overall the apartment was exceptionally clean with great facilities & a comfortable home from home. Just a couple of little niggles but ok once we'd sorted them out.

  Thanks Christine, we have hopefully sorted the problems. There is a land line in four rooms guests are welcome to use... Robin Property Owner

  Reviewed by Christine4.7★Sep 2020

• "Spent a week in Surf Song towards the end of October 2019."

  The weather was not the best but its a love part of Cornwall so we still got out and about. The apartment was wonderful. Warm, comfortable with all anyone could need for a home from home. Owner and house keeper very helpful and friendly. The adjoining park reception staff we also very helpful and friendly as were the staff in the pub onsite. Would definitely recommend this apartment 100%. If you do have dogs with you there are some fabulous walks and dog friendly places/pubs to visit around and about the area.

  Thanks Jennifer. We are always glad to get positive feedback and will pass it on the the staff. Robin Property Owner

  Reviewed by Jennifer5.0★Oct 2019

• "Lovely apartment and communal grounds, dog friendly and situated in a beautiful area."

  Thanks for your feedback Fay. Property Owner

  Reviewed by Fay4.7★Apr 2019

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