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"The property is on a fantastic spot close to shops, the beach and nice walks."
But is let down my a few things. Mainly the cleanliness, given that there is 7 hours between check out and check in there is plenty of time to get the place tidy ready for the next guests. We found crumbs in the cupboards and cutlery drawer, food down behind the sofa cushions and rubbish under one of the beds. Both flights of stairs were so creaky that it wakes you up if some walks up of down on the night. The bathroom floor tiles are all cracked and the grout is falling out. Also it was impossible to watch more that 5 seconds of tv without the signal cutting out on any channel. We also found the heating temperamental at the start of our stay. And some of the windows don't open.
Thank you for your feedback. We’re pleased to hear you enjoyed the property’s location and its proximity to the beach, and scenic walks. We’re sorry to learn that certain aspects of your stay, regarding cleanliness and maintenance issues, did not meet expectations. Your comments have been passed on to our housekeeping and maintenance teams for review, and all feedback is shared with the owner. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Nick2.0★Oct 2025
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"For the accommodation and price for that time of year."
It was good. Location great.
However, the garden is a mess and not at all inviting. Dead and overgrown bushes. We did not sit out there once as we felt hemmed in by the bushes
The cupboards had flour and other food items left behind, two eggs left in a dish too. Which was surprising as the instructions were clear to take away and food items you have brought.
The ground floor toilet flush was very stiff. To the point we didn’t use it after the first couple of times.
The floor around the en-suite toilet was not clean, but the family bathroom was great.
Also, I know you’re on holiday, but the TV is not of a good quality. We could not log into anything, the picture kept dropping out. Never had that issue once at any other property in Rock and we have been going there for 10 years at least twice a year.
Our first time with John Bray and would definitely book through you again, but we would not book 3 Lowena Manor.
We booked it last minute and options for the two of us for our budget, were limited. So we accepted certain things because we wanted some time in our favourite place. But still, for the price, bedding and towels should be a must, cheaper properties through our usual holiday rental agent, provide bedding and towels. Even a small welcome hamper.
If it had been full price we would not have booked it.
Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced, and we sincerely apologise for any inconvenience caused. Your comments regarding cleanliness and maintenance have been passed on to both our housekeeping and maintenance teams for review. All feedback is also shared with the property owner, as we aim to ensure that any concerns raised are addressed and improvements considered where possible - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Kim4.0★Aug 2025
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"The property is in a great location."
Unfortunately it clearly isn't being maintained to a good standard. The boiler was not working when we arrived, this would have been evident if an inventory had been complete before check in. The property was grimy and we had to clean it, the beds and sofas need replacing which guests commented on in previous years, several lights didn't work and the garden needs tidying along with the furniture. We had maintenance people in and out the property so it didn't feel like a holiday!
Thank you for your feedback. We are sorry for the inconvenience caused by these issues and that we were unable to rectify the issue with the boiler, we did try! Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Vicki1.0★Jul 2024
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"Lovely holiday home, plenty of indoor space."
The main thing for us the garden was very overgrown needed a good tidy up. So spent time on the small fielded area. Would have been better with a grassed area like the other gardens.
That said had a very enjoyable stay the house itself had everything we needed.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. We will take a look into the grass cutting - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Sarah4.0★May 2024
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"Lowenna Manor 3 is a lovely place to stay."
Just few basic things were lacking that wouldn’t go amiss: Tea towels, bath mats (had to mop the bathrooms every time we had a shower) clothes pegs and lastly bed linen! Also some of the windows (ie. The main bathroom) need some TLC to make them easier to open.
If it wasn’t for this it would have been 5 stars.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. The bath mats and tea towels should have been provided to you so our apologies that these were missed. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ellie4.0★Sep 2023
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"The house was lovely , it had all the things you would need going from home to home , my only 2 niggles were, when it’s hot , the bedroom in the attic was so stiflingly hot even with the windows open, there was only one small fan , I think the house could use 2 fans."
The king size bed mattress has been used so much that there’s indents in it that makes each side only have a small space - it’s difficult to explain, it goes down at the side then up in the middle then down again.
Other than that the showers were great , kitchen fantastic, lovely dining table to sit at and a lovely little garden and very close to the local shops and the beach was a 10-15 minute walk down the hill . I would definitely recommend this property.
We have been reviewing all of our feedback over this years season, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays. We are glad to hear you enjoyed your visit and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owner.
Property Owner
Reviewed by Isobel4.0★Aug 2022
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"A superb property and location and John Bray were great to deal with throughout."
The property was let down slightly by some rather tired and old double beds, a broken hoover and a broken kettle.
Many thanks for taking the time to leave feedback for Lowenna 3. We are delighted to report that the owner has replaced the broken vacuum cleaner and kettle. John Bray Cornish Holidays
Property Owner
Reviewed by Mark4.0★Sep 2021
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"I did report it but the owners need to know one of the arms of a garden chair has fallen off."
it was on the ground when we arrived.
looking forward to staying at No 3 again next year.
Thank you very much for your feedback. We are please to inform you that the owner has now replaced the garden furniture. John Bray Cornish Holidays
Property Owner
Reviewed by Richard5.0★Jul 2021
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"Second year at Lowenna and it all went well."
Appreciated the addition of the Nespresso coffee machine, won't pack one next year! One improvement would be to include some plastic/beach plates and cups and it is time to replace the fridge freezer.
Many thanks for your feedback. We are delighted to report that the owner has put plastic plates and cups for the beach in the house now. John Bray Cornish Holidays
Property Owner
Reviewed by James5.0★Jul 2021
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