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"When we arrived at the property, it had not been cleaned and had no beds ready for our arrival."
The cleaners turned up at 7.00 and we finally got in to the property at 10.30pm when we then had to start unpacking. A very disappointing start to the holiday exacerbated by having to wait outside the property for our prebooked food delivery and a gift for one of our party was delivered and signed for on the Friday but never found for us despite numerous requests to the owners. We were disappointed by the owners’ responses to our complaints whilst we were away as all they stated was that they hoped we would enjoy the rest of the week. Very upsetting start to our first family holiday in 3 years.
I'm truly so sorry you had to wait for us to clean your property. This should never have been the case. Due to unforeseen circumstances with the housekeeper it meant she was unable to attend the property and wasn't able to contact us. I hope that us refunding you for the price of the delivery that was never delivered to you and the dinner on us was enough to show our sincere apologies.
Best Wishes,
Manor Cottages. Property Owner
Reviewed by DavidJul 2022
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"Excellent stay in wonderful area."
Difficult to find house. Suggest map be provided with documents.
Thank you for taking the time to leave a feedback. We are delighted you enjoyed your stay and will forward your recommendations to the owner. We look forward to welcoming you again soon.
Manor cottages Property Owner
Reviewed by KeithJun 2022
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"The decor and facilities are a little dated and showing their age."
There were a number of maintenance issues that needed addressing - lights not working, doors not fitting etc. The deck was very poor. It was desperately in need of a paint and refresh. The deck furniture was very limited. There were deck chair frames but no material. We contacted the owners without success at tracking it down. We made very little use of the deck.
Thank you for taking the time to leave a feedback, we are so sorry you had issues while your stay. Maintenance will go over now and sort all issues and we will inform owners of your recommendations. we look forward to welcoming you again soon. Property Owner
Reviewed by ChrisMay 2022
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"We had a lovely stay at the skydeck."
The accomodation was great with every room having an ensuite. The views from the balcony and skydeck were beautiful. It was lovely to spend the evening eat up on te skydeck.
We enjoyed the facilities including the lovely pools and the steam room and sauna.
It was also great that the owner provided dishwasher tablets, fairy liquid, sponges, hand soap, firelighters and some logs for the log burner.
Thank you for taking the time to leave such a nice feedback, we are delighted you enjoyed your stay and we look forward to welcoming you again soon.
Manor cottages Property Owner
Reviewed by AmyMay 2022
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"This is more for the developer than the owner,catering for 10 with one oven is problematic."
The site is like a rabbit warren & the black signs with small lettering are not easily seen in the dark. Lost count of the times we got lost. The property is superb, very clean & well appointed. All five couples said they'd come back & use it again.
We're so pleased you enjoyed the property and would love to welcome all five couples back in the future! Property Owner
Reviewed by StewartNov 2021
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"The property is well appointed and lovely inside however just a couple of minor things."
A couple of the beds had very soft mattresses which I would suggest need replacing. And there are not enough big pans for cooking for that amount of people.
Thank you for taking the time to feedback on your stay at The Skydeck. We're so pleased that you enjoyed your stay and appreciate you bringing these things to our attention. The property has just undergone a full inventory check and things such as the pans you have mentioned will be replaced. Property Owner
Reviewed by KateOct 2021
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"This is a great location and the property was spacious and well stocked with essentials to make our stay."
However, it needs a little work to bring it up to the standard of the price being charged for it. A little extra TLC and cleaning is required. The windows are filthy and the amount of spiders was like a scene from a horror movie. Some fly nets on the windows in the kitchen might help? Particularly the corner window, we recommend not opening that for what crawled in within 5 mins sent shivers down my spine and nearly ruined dinner. But creepy crawlers aside, the spa was great, but remember to book your slot or no entry. We had a lovely, memorable two days.
Thank you for your feedback. We are sorry for the issues that you encountered during your stay and will take your suggestions for improvement into full consideration. We would love to welcome you back anytime in the future. Property Owner
Reviewed by AaronSep 2021
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"We all had a great time but there are just a couple of things that would have made it fantastic."
We didn’t wear shoes in the house as requested and a couple of us went up to the sky deck with no shoes on and got splinters in our feet as there are places where the decking is not fixed properly. Also the cushions for the sun loungers aren’t great.
We did have a problem with a shower leaking and the hot water for the first floor but we reported it and it was all fixed within a couple of hours.
However the whole family loved the house and it’s surroundings and the children have all asked if we could visit again, they thought it was like staying in a castle. We all felt the benefit of the tranquility of the surroundings and loved watching and listening to lake and all its inhabitants.
We thoroughly enjoyed our stay,
Thank you for your feedback with regards to your recent stay at The Skydeck. It's wonderful to hear how much you enjoyed your stay and we will pass on your comments to the owner. We hope to welcome you back again in the near future. Property Owner
Reviewed by SandraMay 2021
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"We enjoyed staying at The Skydeck and the surrounding area is beautiful."
The spa was open for swimming and was nice and clean, the Ballyhoo restaurant was lovely and the food really good. We managed to have local takeaways 2 nights and they were nice but expensive. On the whole the Skydeck had everything we needed but the lack of blinds/curtains on the 2nd floor ( living area) made it very uncomfortable to relax. We were lucky that we had some good weather while we were there but being unable to block out the sun made it too hot, like a greenhouse. When we opened the patio doors to let in some cool air we got an incredible amount of bugs in the accomodation. We couldn't possibly keep the patio doors open in the evening as the bugs were even worse. I understand that being close to a lake increases the chance of this which is why I don't understand why the owners wouldn't put in blinds and air conditioning or even just a fan considering you can't open windows. This was such an issue that it would prevent us from booking the Skydeck again.
Reviewed by LouiseSep 2020