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"PLEASE DO NOT BOOK THIS LODGE - the accommodation is dirty - we found dog hairs the seal on the oven door was broken there was flaking enamel and it was not fit for use."
The Air fryer was so dirty when we arrived we had brought food with us and when we tried to use it it set off the fire alarm. There was mould in the bedrooms and the bathroom. The washing machine was full of dog hair. The welcome gift of a bottle of UHT milk and a packet of biscuits - the milk was off. There was a dead rat outside the lodge on the floor for two days. We tried to call the number for Charlie but no one answered. The site is currently in administration so nothing open on site. We cleaned the lodge ourselves and ate in Ilfracombe which wasn't the plan and cost us far more than we anticipated. The only good thing about this lodge is its location.
Thank you for your feedback.
Clearly after being refused a refund of £150 you are annoyed with us and so have left this review.
We have tried to accommodate you in every way and have rearranged this booking several times for you as your agreement with Sykes meant you could not get a refund for cancellation.
Before each client arrives the lodge is checked to ensure its cleanliness and safety. Photographs are taken to protect our reputation from unscrupulous people like you who try to take advantage of our willingness to make your time with us a happy memory.
I have dated photographs of the cooker, the airfryer, several photographs of the bathroom and bedrooms all of which show the lodge to be spotlessly clean and positively sparking.
As for a rat outside the lodge, that is a downright untruth. A colleagues family were staying next door to you, you actually spoke to my friend and they confirm there was no rat. Another untruth.
At any point you could have called me to inspect the lodge or complain. But you didnt.
You did call housekeeping team once, but when they called back several times you did not answer. You have not given a scrap of evidence to back up your complaints because the complaints are untrue. Someone as upset about their break as you claim to be, would have take photos to prove their claim, but you havent. You've just published nasty vicious lies because you did mot get a refund.
As for the site being in administration, you booked the lodge, the site or facilities are not mentioned or advertised in the description of the lodge. But for your information the lodge has been sold to 5 star holiday company.
May I suggest that you don't try and book my or my colleagues Lodges at Watermouth again because you have been barred. Clearly you've tried this trick before. But what you've actually done is attempted to fraudulently claim a refund. How many times have you done that?
Property Owner
Reviewed by Toni1.0★Dec 2025
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"We stayed at Dexter Lodge in Devon for three days and had a mixed experience."
The negatives:
-The place was quite dusty, and there was mould in the bedroom and bathroom, which made it difficult to breathe on the first night.
-The bedsheets were stained, looking either not properly washed or very worn.
-There are very few plug sockets around the house, which made charging devices inconvenient.
-The shower door didn’t open properly, and only one toilet roll was provided for three people for a three-day stay.
The positives:
-The furniture is comfortable, and the house is generally well furnished and equipped.
-The shower pressure and water temperature were both excellent.
-The view from the lodge is absolutely stunning, making it a lovely spot to relax and unwind.
-The owner was responsive and quick to address issues after we raised our concerns about the mould and dust.
Overall:
Dexter Lodge has a lot of potential — it’s a lovely, well-furnished space with beautiful views and a responsive host — but the cleaning standards between guest turnovers need significant improvement. If that’s addressed, it could be a great place to stay.
Thank you so much for your constructive feedback. Im pleased our housekeeping team responded to you straight away. But I'm so sorry you had to witness the issue of poor cleaning as we did have a serious problem with a member of the cleaning team. You should know that for each bed there are three new sets of bedding so there was no excuse for dirty bed linen just a lazy team member.. Thanks to your feedback, that issue has now been resolved and plans are in place to add more electrical sockets now the main season is over.
Property Owner
Reviewed by Giovanni2.0★Oct 2025
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"Great site with views of the sea."
I would certainly recommend Dexter's Lodge. But the only downside to it was the space for the toilet. A slightly smaller shower cubicle would help as it was very tight. But saying that we would stay there again.
Thank you so much for your review. we are pleased you enjoyed Dexters Lodge. Thank you also for your feedback concerning the space in the bathroom. This is an area we hope to improve in the very near future by creating a wet room.
We look forward to seeing you again.
Property Owner
Reviewed by Andrew4.0★Sep 2025
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"This was a quaint and well appointed cabin."
It was in walking distance of the dry dock and Watermouth Castle. The shower needed a good plunge, as it backed up easily. Otherwise, all was in working order. It was clean on the surface, but needed a good deep cleaning, (mildew on the bathroom ceiling, spiderwebs in the corners, etc.). If you are coming from out of the area, make sure to bring extra toilet paper and groceries. The bus stop is also a good walk uphill if you are not bringing your own vehicle. If this property had been a little cleaner, it would have earned a 10/10.
Reviewed by Michelle4.0★Sep 2025
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"The light outside the property on an out building is so bright it’s like day light on the evening and the curtains do not help to block this out."
Only two plugs available in the kitchen and if you want to use more than two items you have to wait and unplug and move appliances around which is t practical . (Microwave toaster kettle coffee machine air fryer)
If all parking spaces are used it’s very tight to park.
Shower doesn’t drain did inform the maintenance team as saw them next door.
Disappointed the park is closed however did read this in other comments and thought a discount would be given to go into castle unfortunately not.
Reviewed by Michelle3.0★Sep 2025
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"The lodge hadn't been cleaned."
There were nail clippings on the floor in one of the bedrooms. Hairs on the floor. Hairs on the kitchen tea towel.
The lodge itself could be a nice base for a holiday but it was really not clean. I don't think one of the beds had been changed...as we found sea sand and hairs in that too!
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the lodge. We understand how important a clean and comfortable environment is for a relaxing stay and to this end the lodge is cleaned to a very high standard for every change over. Photographs are then taken of the clean including bedding, floors, kitchen, fridge and logged to ensure high standards are maintained.
We do wish we had been made aware of your concerns during your visit, as we would have welcomed the opportunity to address them promptly and ensure your comfort. Unfortunately, no contact was made at the time, and no images have been provided to help us investigate further. We take all feedback seriously so thank you for bringing this to our attention.
Property Owner
Reviewed by Marianne1.0★Aug 2025
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"The lodge had everything you needed and is situated in a beautiful spot."
A great base from which to explore the surrounding beaches, bays, walks etc,
What stops it being 5 stars is that the furniture was not comfortable inside and out. We were lucky with the weather but there was no outside furnishings that you could really relax in and sunbathe.
Reviewed by Neil4.0★Jun 2025
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"Lodge was clean and tidy tv was dismal very poor quality
WiFi was terrific air ..."
Lodge was clean and tidy tv was dismal very poor quality
WiFi was terrific air fryer only one side worked
Not enough points and no bar or restaurant on site apparently gone into liquidation
We had to travel around more because of this
We followed travelling instructions which I have to say were of no use at all if only Watermouth castle was mentioned we could have been there two hours earlier
Tap was a drip and much louder at night
But we enjoyed our break
Thank you for your feedback. Sadly, the TV reception is something we have no control over as the nearest signal comes from Wales. Hence, the excellent wifi so you can use your own pads, laptops, phones etc to watch movies, tv, games.
The previous owners of the park have gone into liquidation, but the park, we believe has been sold so we are hopeful the bar and restaurant will be open soon. But I note the description of Dexters Lodge does not include the restaurant and bar as part of the facilities but does mention Watermouth Castle several times.
Had you called house keeping the tap and air fryer issues would have been resolved straight away as they have been today after reading your review.
I'm glad you enjoyed your break, North Devon is such a beautiful place to visit.
Property Owner
Reviewed by Denise3.0★May 2025
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