-
"Its a lovely setting and very nice accommodation but since our last vist in September it is beginning to look a little tired."
I dont think the cleaners are doing you any favours (just look under the beds) and the use of a hover of some type would be a help while staying at the mooring. Finally I did ask about the gym but despite being told we could use it we were unable to unlock it.
Please have these remedied so we can come again. We love the location and layout along with Appledore.
Thank you so much for your kind feedback and for taking the time to share your thoughts. We're delighted to hear that you love the location, the layout, and Appledore itself, and that you've chosen to return to stay with us.
We really appreciate your honest comments regarding the cleanliness and general condition of the accommodation. We're sorry to hear that it didn't meet the standards you experienced on your previous visit. We'll be addressing your feedback with our cleaning team, including the areas under the beds, and we'll also look into providing a vacuum cleaner for guests to use during their stay.
We're also sorry about the confusion with the gym access. That certainly shouldn't have happened, and we'll make sure the access arrangements are checked so future guests can use the facilities without any issues.
Thank you again for bringing these matters to our attention. We genuinely value your feedback, and we hope to welcome you back again soon so you can enjoy an even better stay.
Property Owner
Reviewed by Peter3.0★Jun 2026
-
"Ile the property in general is very good there are issues that prevent a five star rating."
With some maintenance the property would be very good but it seems that it is not being cared for.
Would we come again no as we found having no handrail on the stairs to the first floor caused a problem for my partially sighted wife.
Thank you for taking the time to share your feedback. We're pleased to hear that you found the property to be very good overall, but we're sorry that aspects of your stay meant we fell short of a five-star experience.
We appreciate your comments regarding the maintenance of the property and will be reviewing these areas to ensure the accommodation is presented to the standard our guests expect.
Thank you again for your valuable feedback. We wish you both all the best and appreciate you having stayed with us.
Property Owner
Reviewed by Ian4.0★Jun 2026
-
"Did not appreciate not being able to access the property on arrival as we had been sent the wrong code."
We rang the contact number & a recorded message said that the office was closed. After waiting half an hour we were contacted & given the correct code for key safe. However the key fob for for the overly complicated entry system would not work so we were then told to use the manual key, which was fiddly to use. We were disappointed that the rear garden was unkempt & the grass clearly had not been cut for a while. We also had to empty & clean out the bbq, which was disgusting, before we could use it. We also had to strip & wash the bedding on one of the double beds as we found a pair of pyjamas under one of the pillows! However the property & location were great it is just a shame that the entry communication was poor & the cleaning & maintenance were not what we would have expected for such a lovely property.
Reviewed by Chris4.0★May 2026
-
"Areas of the property were not clean, toilet brushes were brown and the bathrooms had an unpleasant odour."
There was no bbq however the adjacent property had two, there were also two very small oven trays totally inadequate for a party of 6. Cooking a meal for all was challenging! The garden was unkept, with borders full of weeds and the decking was tired. Location was amazing though and the beds were comfortable.
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the amazing location and found the beds comfortable, but we're very sorry that several aspects of the property did not meet your expectations.
We're also sorry that the lack of a BBQ the next door property only has one BBQ so unsure how this made its way next door.
Your comments regarding the garden and decking have also been noted and will be passed on to our maintenance team for attention.
Thank you again for your valuable feedback. It helps us identify where improvements are needed, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Property Owner
Reviewed by Shirley3.0★May 2026
-
"Great accommodation, great location."
We had some difficulty accessing the entrance door with the fob but called the number given and it was sorted.
We loved the accommodation but feel it lacked some basic maintenance. There was no dustpan/brush, sweeping brush or hoover at the property so cleaning up after ourselves and two dogs was difficult. We contacted the owners and a dustpan and brush was supplied but still v difficult to keep all of the floors clean with this.
The grass in the garden was very very long and this made it difficult to clean up after the dogs. Would not be good for young children to play either.
There were some missing items in the kitchen - only 2 pasta bowls, 2 cereal bowls etc.
Everything was comfortable and welcome pack was lovely - overall could be amazing with more attention to detail.
Thank you for taking the time to leave such detailed feedback. We're delighted to hear that you enjoyed the accommodation, the location, and the welcome pack, and that you found everything comfortable overall.
We're sorry to hear about the issues you experienced during your stay. We appreciate you bringing the access issue to our attention, and we're pleased we were able to resolve it quickly.
Your comments have been passed on to our maintenance and housekeeping teams so these issues can be addressed. We agree that attention to these details makes a real difference to our guests' experience.
We truly appreciate your constructive feedback and are pleased that, despite these issues, you had an enjoyable stay. We hope to have the opportunity to welcome you back and provide you with the five-star experience we strive to deliver.
Property Owner
Reviewed by Lyn4.0★Apr 2026
-
"Immaculate property - beds and showers great - kitchen and living room lovely - welcome pack milk scones cream and jam were delicious
Single track definitely more than 0."
3 to a shop thankfully was the last day when we met someone !! - lovely country side around and view to river from decking - electronic gates and door needing daughter to work out - help given for central heating - airer indoors would be useful outdoor rotary line but no pegs seen - a small saucepan would be useful - appledore and instow lovely and norham north burrows - clovelly not to be missed and gardens too lovely at Clovelley - Thanks for enjoyable stay shame about weather!!
Dishwasher great and washing machine drier not used
Thank you so much for your lovely review. We're delighted to hear that you found the property immaculate and enjoyed the comfortable beds, showers, kitchen, living area, and especially the welcome pack – we're so pleased it was appreciated!
It's wonderful to hear that you enjoyed exploring the local area, including Appledore, Instow, Northam Burrows and Clovelly, and that you were able to make the most of the beautiful countryside and river views, despite the weather.
Thank you also for your helpful suggestions. We appreciate your comments regarding the electronic gates, the indoor airer, clothes pegs, and the addition of a small saucepan. Feedback like this helps us improve the experience for future guests, and we'll certainly review these items.
We're so pleased you had an enjoyable stay overall and hope we'll have the pleasure of welcoming you back—hopefully with a little more sunshine next time!
Property Owner
Reviewed by Kay4.0★Sep 2025
-
"Great location, lovely views superb accommodation."
We are looking to book again for our next trip to North Devon.
One thing which would help, information, door locks Gym etc. Also local restaurant info. other than that perfect.
The welcome pack of the cream tea was very well appreciated, thank you.
Thank you so much for your wonderful review. We're delighted to hear that you enjoyed the superb accommodation, the beautiful views, and the location, and it's fantastic to know you're already looking to book again for your next trip to North Devon.
We're also very pleased that you enjoyed the welcome cream tea – it's always lovely to hear that it's appreciated!
We really appreciate your feedback and look forward to welcoming you back again soon.
Property Owner
Reviewed by Peter5.0★Sep 2025
-
"The holiday property was as we wished a place to relax and chill out with our family , It was lovely to receive some lovely scones ,jam ,cream bread and milk which we enjoyed Thank you The communication re our stay and instructions to access the property were excellent and easy to follow ."
The home had most things we needed , a dustpan and brush and mop would of been useful but we managed, Apologies for breaking a dish
Thank you for an enjoyable stay
Thank you for your lovely review. We're so pleased to hear that the property provided the relaxing family getaway you were hoping for and that you enjoyed the welcome pack of scones, jam, cream, bread and milk.
It's great to know that our communication before your stay and the access instructions were clear and easy to follow.
Thank you also for your helpful feedback regarding the dustpan, brush and mop. We appreciate your suggestion and will review the equipment provided to ensure future guests have everything they need during their stay.
And please don't worry about the broken dish – these things happen, and we appreciate you letting us know.
Thank you again for staying with us. We're delighted you had an enjoyable stay and hope to welcome you and your family back again in the future.
Property Owner
Reviewed by Anita5.0★Aug 2025
-
"Excellent!!!"
What an incredible place .
We throughly enjoyed staying here and it was to a great standard which is so appreciated whilst you’re on holiday.
The owner has thought of everything!
Thank you
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such an enjoyable stay and that you found the property to be of such a high standard.
It's especially rewarding to know that you felt everything had been thoughtfully provided to make your holiday as comfortable and relaxing as possible.
Thank you again for your kind words. It was a pleasure to host you, and we hope to welcome you back again for another stay in the future.
Property Owner
Reviewed by Melissa5.0★Jul 2025
-
"We were very pleased with the location and views."
The property was private, secure and to an excellent standard. As six friends sharing, we had a great holiday and would return.
Just a couple of comments: access times were stated as 5.00 pm on some communications and 3.00 pm on others - this needs to be clarified.
Similarly on leaving the departure time was 11.00 am on some and 10.00 am on others.
The high tech door entry is unnecessarily complicated and could be made simpler. Also an additional key would have been appreciated.
If the hedges could be cut back on the single track entrance road this would improve accessibility.
However these comments are supplied for the owner’s information and should not detract from what is an exceptional holiday home.
Thank you so much for your wonderful review. We're delighted to hear that you enjoyed the location, views, privacy, and security of the property, and that you and your friends had such a great holiday. It's especially pleasing to know that you would choose to return.
Thank you also for taking the time to provide such constructive feedback. We apologise for the confusion regarding the arrival and departure times. We'll review our guest communications to ensure this information is consistent and clear.
We also appreciate your comments about the door entry system and the suggestion of providing an additional key. We're always looking for ways to improve the guest experience, and your feedback is invaluable.
Thank you for mentioning the hedges on the single-track entrance road. While these are outside the property itself, we'll look into whether they can be cut back to improve access.
We truly appreciate your kind words about the property and are grateful that you took the time to share your suggestions. We look forward to welcoming you back for another stay in the future.
Property Owner
Reviewed by Stephen5.0★Jun 2025
-
"The property was absolutely perfect for us."
We stayed here for a family holiday, my mum, my sister, my brother and his wife and 2 yr old son. We also bought our 2 dogs. Starting with the dogs, it was perfect for them. It was a secure garden and there was plenty of room for them to run around. On the doorstep for a perfect footpath which leads you through the woods along a coastal path or through the fields where there is plenty of room to explore off the lead. Also a private mini beach for the dogs to swim in when the tide is in.
The accommodation was fabulous with 2 good size double bedrooms and 2 smaller single bedrooms. One point was that was not much space for wardrobes in the single bedrooms or drawers in one of the single rooms so when unpacking clothes there wasn’t much space for hanging clothes, this wasn’t really an issue for us though. Each bedroom has an en-suite although the single bedrooms shared a shower room but this was not an issue for us as there was another shower room upstairs. We had a slight issue with flooding in the shared bathroom but this was quickly resolved by the owners maintenance team. The upstairs area was bright and spacious with a quiet room and fabulous views. The kitchen was well equipped, although we could find any cereal bowls for breakfast (tbh this is just a personal preference for us) there were plenty of plates, mugs, glasses etc. the welcome pack of scones, jams, clotted cream, milk was perfect and enjoyed very much by my 82 year old mum. When we arrived we did have an issue with opening the main door to the property. We did find the doors complicated to unlock, we tried to follow the instructions but ended up calling the property owner who helped us get in. Because we sometimes went out at separate times we just kept the keys in the key safe so we could get back in. There is availability to charge an EV and found this very useful, this was unclear when we booked as it wasn’t advertised on the description of the property, but this was definitely a plus point for me as I didn’t have to search the local area to be able to charge my car.
On the whole the property was perfect for us and we thoroughly enjoyed our stay. If we get the opportunity again to be together as a family we will definitely re-book this as a base for us.
The property is perfectly located for trips around North Devon, we particularly enjoyed visiting Westward Ho! Clovelly, Bideford and Instow. But we know the area well as our grandparents used to live in Bideford so was lovely to remember family holidays. The Tarka Trail on the opposite side of the river offers a perfect safe walk for families with plenty of safe bike riding and loads of parking at reasonable prices to leave your car behind.
Massive thanks to the property owner for being prompt when we had to contact him. Was a pleasure to enjoy the property and surrounding area.
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re absolutely delighted to hear that your whole family — including the dogs! — had such a wonderful holiday together.
It’s great to know the garden and nearby walks were a hit with your four-legged friends, and that the accommodation suited everyone’s needs so well. We really appreciate your feedback about the storage in the single bedrooms — it’s something we’ll certainly look into to improve future stays.
We’re glad the small hiccups with the bathroom and door were swiftly resolved, and thank you for your patience. It’s also helpful to hear your comments about the EV charging point and cereal bowls — those little details really do make a difference, and we’ll work on making things clearer and more complete.
It means a lot to us that your stay brought back fond family memories of the area. We’d be absolutely thrilled to welcome you all back again in the future!
Charlie
Property Owner
Reviewed by Joanne5.0★May 2025
-
There are no reviews featuring this term
Show all reviews