“We felt paying a extra £35.”
00 per week was a rip off.The storage heaters at the cottage can on in the early hours of the morning so by the time we got up the storage heaters was only warm.We keep the doors all shut as required so when we can back from the days out it was only warm.So leaving the evening quite cold.All that was there also a electric fire that was in the lounge part only.Not a very happy customer.
- Mr Sylvester, February 2020
The comfort of our guests and the enjoyment of their stay at our property is extremely important to us which is why we always meet with our guests on the day of arrival to make sure that they are happy. What a pity that you did not contact us with your concerns. If you don't tell us you have a problem, how can we respond and put it right for you? Our contact details are on the welcome card and also in the information file and your attention was drawn to this when we popped over to say hello shortly after your arrival, advising you to get in touch should you subsequently find anything unsatisfactory, have a problem with the property or need help with anything at all. We arrived at Teign View shortly after your departure on Saturday morning and found the heating units to be working efficiently and the property nice and warm, as it was when we checked again in the evening, so we are at a loss to understand why you were cold. It is such a shame if you feel that this spoiled your holiday when all you needed to do was to phone and speak with us and we would have come straight over to remedy the situation.
Sykes owner relations