Lodge 47 - Primrose Lodge

3 Customer Reviews

• "We originally booked 6 Belvedere Heights at Finlake for ourselves, and my two sisters booked two other lodges."

  All three lodges were sold prior to our holiday, and we were offered alternative accommodations. We specifically asked whether our substitute lodge was comparable, and one of your staff assured us, “Oh yes, it’s an upgrade to a luxury lodge.” Unfortunately, it was not. We are in our mid-70s, and Belvedere Heights offers a level walk from the car parking area to the front door. In contrast, 47 Primrose requires navigating 97 steps down a steep 1-in-4 slope. How is that comparable? The lodge itself was very old and tired. The furniture was saggy and uncomfortable, and the double bed had springs digging into us. The first thing my husband had to do was re-attach the downstairs toilet seat. The wind howled through the front door, and even when closed, you could still see outside through the gap. The promotional video we watched must have been filmed many years ago, as it did not reflect the current condition of the lodge. Not knowing the layout of the park, we accepted the change. Had we been familiar with the location, we would never have agreed to the substitution. Carrying our bags and shopping up and down the slope was extremely difficult. I sometimes walk with a stick due to arthritis, and this caused me a great deal of pain throughout our stay. The balcony and views were spectacular, and Finlake is a beautiful resort. However, we will not be booking again, as there is no guarantee that the lodge you book is the lodge you will get. This uncertainty completely ruined our holiday. We tried to swap lodges, but were told nothing else was available. We are very disappointed. Sincerely, Maz and Jon Channing

  Reviewed by Jonathan2.0★Sep 2025

• "On arrival it was clear that the lodge was not adequately cleaned, dog hair behind doors, mouldy potato in kitchen cupboard, cobwebs, dirty cupboards, rubbish left in a bathroom bin, stain on sofa."

  No battery in kitchen clock Broken information frame left on kitchen window sill Used candles left near hot tub Used empty olbas bottle left in sauna Plastic glasses for outside use for only 2 people not 6 Wrong WiFi code displayed Not all jets worked in hot tub No heating or hot water in lodge upon arrival , when maintenance sorted the boiler pressure there was still no hot water in bath, pointless having a bath if it can’t be used . ( i have taken photos as evidence) Housekeeping notified Maintenance notified Our time was wasted by trying to sort out above matters when we were only there for 3 nights , Very disappointed with our stay, glad to be home in a clean environment… It would appear that regular checks are not made in this lodge to check standards such as a clock battery, cleanliness, hot tub functioning etc, Little things can make all the difference in a weekend break, we would have loved to return regularly as we live only one hour away and it’s located in a great place. It’s just so disappointing for us.

  Reviewed by Joanne3.0★Sep 2024

• "Lodge was disgusting filthy, old food behind micro wave and generally dirty and cobwebs throughout the lodge."

  Under sofa hasn't been cleaned in a long time. Downstairs shower room looks new but dirt cobwebs between show glass and tiles plus something on floor behind toilet. Worst of all was the front upstairs bedroom! Floor was filthy under beds. One single bed mattress was the most uncomfortable and worn mattress I've ever seen, but it was the smell that got me. In the end I took the duvet cover off to find old blood and other stains all over it. I would give that duvet to anyone absolutely disgusting. Broken chair on rear bedroom balcony, and coffee table legs broken in lounge. Light bulbs flickering and some not working. Rear upstairs bedroom wardrobe inners absolutely filthy and boiler heat shield guard missing (looks dangerous) general condition of lodge inside very tired and not as oer pictures. What looked like blood marks on duvet cover and wall in rear bedroom and on the wall. For me the duvet was a healthy hazard, general cleaners is one thing but that was utterly disgusting.

  Reviewed by Andrew1.0★Sep 2024

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