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"This is an excellent property with a fabulous location and is an extremely ..."
This is an excellent property with a fabulous location and is an extremely spacious well appointed holiday let
The only downside is the accessibility of the house
If you approach the house via south sands you cannot make the sharp right turn up to the house in one go and in reality need to go up the hill towards sharpitor turn and go down the hill and access that way
Once at the house you cannot make a left turn up the extremely steep driveway and again need to go beyond the driveway turn and come in that way
The steps to the property are extremely steep and narrow and unloading food and bags is difficult
The easy way to access the property is via the small lane road through Rew and Marlborough
This house is fabulous once you are in but is totally unsuitable for young children older adults and anyone with access issues
If you are looking for a holiday where you don’t want to move once settled this is a fantastic house
Reviewed by DavidJun 2022
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"4 couples on a walking weekend arrived on the Friday and found the property was in a wonderful location with fantastic views."
It seemed well equipped with plenty of crockery, glassware, cutlery etc.
On unpacking we found the cleanliness to be well under par for this type of property, i have worked in hospitality for over 20 years and there are many simple things that can be done to improve this property, the wall behind the toilet in one room was mouldy and the mattress protectors and quilts were stained and in fact smelt musty.
The general cleanliness was far from acceptable, i could have rung and complained however then having to wait around for someone to come would have taken up too much of our time. Things like crumbs in the cutlery drawers, oven trays unclean etc is just not acceptable. Sending people in to check after a complaint means nothing, this should be checked before people are due in.
Another of my issues was the fact that there was no recycling, we had to take our own bottles with us and had this been mentioned in the website i would have been prepared for this but to arrrive and find a notice telling us it would cost £50 if we left it behind just didnt sit well.
As for the games room the less said the better, we opened the door and it smelt so bad we locked it up and never used it.
For the price of this property things should be perfect and unfortunately they were not. It was such a shame however we had an enjoyable weekend walking but it felt like we were not supposed to.
Reviewed by SimonFeb 2022
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"We stayed at Dolphins as a group of 7 ladies on a friend's group walking weekend in October."
Not many properties of this size have 7 separate beds so this was a bonus for us and the house suited our needs perfectly. The kitchen was well equipped with everything we needed, there was enough seating for everyone and the newly fitted bathrooms were very clean and spacious. The views from the lounge and most bedrooms were really stunning. We could drink our morning coffee watching boats and paddle boarders. The view of South Sands beach and surrounding estuary made it easy to relax and unwind. We highly recommend The South Sands ferry to Salcombe (which was still running every 30 minutes in October when we visited), coastal path walks to the village of Outer Hope (an 11 mile round route), Hotel cocktails on the beach and water sport activities. The previous reviews mentioned cleanliness was an issue so we were a little apprehensive on arrival but we experienced a very clean house with recycling facilities now in place and had no concerns with this aspect at all. The games room below was not in use and the bedrooms are a little dated but having double duvets on the single beds helped us get a comfortable nights sleep in this beautiful location. Thank you for helping us having a very chilled weekend away.
Wow! – It is lovely to read about your wonderful holiday! Thank you for taking the time to leave us this feedback. We are so pleased that Dolphins was able to accommodate and meet the needs of your party satisfactorily. We have passed onto the housekeeping team that the property was left sparkling upon your arrival and know, they are very appreciative. We hope to welcome you ladies back to Salcombe sometime soon! Property Owner
Reviewed by RebeccaOct 2021
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"Stained bedding
toilet brushes covered in faeces"
Many thanks for leaving us your feedback. We are so sorry to read that the cleanliness of the property upon your arrival was not of satisfaction. We have alerted the housekeeping team to these issues immediately and would like to re – iterate that this is not of standard, we can only apologise. Please be assured that should our Salcombe office had been made aware of these issues upon arrival then it would have been rectified. Again, please accept our apologies, we can only hope that your holiday here in Salcombe was still enjoyable. Property Owner
Reviewed by PennySep 2021
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"The house could do with some upgrade not."
a lot but the cutlery cou be better organised and chairs outside upgrading but we enjoyed our time at the house
Reviewed by WilliamAug 2021
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"Dolphins is in the most wonderful location which cannot be recommended more highly."
Stunning views. The house is a little dated but was more than adequate. Cleanliness wasn’t the best but didn’t warrant making a fuss. Disappointed not to have a mid stay clean or sheet change. The garden was obviously once much loved but could do with a some tlc. It was disappointing that the building works nearby were continuing and woke us early every morning - despite having been assured that the works were complete by the owner beforehand. We did have problems with electrics and it took a day to remedy this. However this was resolved by the owner.
Reviewed by AnnabelJul 2021
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"Had an issue with duvet & this was replaced the next day, but a couple of the other duvets need looking at - rather lumpy!"
We had to clean food off oven shelves, oven needed a deep clean. General cleanliness was v good. Other issues were dealt with promptly and courteously - excellent agents
Reviewed by KathleenMay 2021
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"Dolphins is situated in a great position near the beach for the children."
It has been improved since my last visit with nice new showers and toilets , new carpets in all bedrooms. The only thing I think they could improve is now to upgrade the beds and bedroom furniture,they are ok but would finish it off perfectly. We had a problem with the built in fridge it wouldn’t work either there is a problem with the door no shutting properly or else there is a fault on it. However , we have rebooked for next year as we love it and the area .
Reviewed by LisaJul 2020
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"The House was in a Beautiful location, I expected the house to be cleaner than it was due to Covid."
The basic cleanliness Bathrooms, Kitchen, were clean however there were lots of cobwebs around and the baking trays and oven were very dirty with food debri still on them. The soft furnishings were tired and all of the mattress protectors on the beds were stained as were a lot of the pillows( we know this as we had to strip all the beds on departing) the bedding did not feel fresh like they had been freshly laundered and in fact 1 of the single beds appeared to have sand in it .!!!!!The Games room was totally unusable we opened the door and the smell of damp was unbelievable you could not stand in there for more than a few minutes this was only any good for storing purposes so if you were relying on this space you would have been very disappointed, this is a big issue that I feel the owners need to address. The Barbecue was very dirty we had to clean it before using it. If the owners address the problems as it is an expensive property to rent I would stay there again.
Thank you for your feedback on your recent holiday. I’m sorry to hear that there were some cleanliness issues on your arrival, we would have welcomed the opportunity to address these during your stay if we had been aware of these; but your comments have been passed onto the housekeeping team for their attention. Please be assured that all of the beds were made on the day of your arrival with fresh bedding. The baking trays will be replaced so thank you for bringing this to our attention. As you are aware, the games room is underneath the house and therefore does have limited ventilation. The owner of the property was in just prior to your visit and didn’t find any issues with damp; they are constantly improving this room and is in communications with the builder on how to better the air flow through the area going forward. Thank you again for your comments and we hope to welcome you back to the area soon. Property Owner
Reviewed by WendyJul 2020
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"The cleanliness of the property left a lot to be desired."
There needs to be recycling bins - it is unbelievable that in todays world there are no recycling bins/bags at the property.
The additional room downstairs - is very damp and not usable for anything other than a storage area.
Thank you for taking the time to provide us with feedback about your stay at Dolphins.
Your comments regarding the downstairs games room, and recycling have been passed on for the Owner's consideration. We were sorry to hear that the property was not presented satisfactorily on your arrival, should you have contacted the office during your stay we could have rectified any issues you may have had. Following your comments the Owner as well as a member of the housekeeping team have investigated and no cleanliness issues were identified. We do hope that we can welcome you back to the area soon. Property Owner
Reviewed by HelenAug 2019
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"The house was great the view beautiful and the whole set up is very good ."
Unfortunately the fridge which was part of fridge freezer did not work at all.I object to the threat to charge you if you don’t remove the bottles and newspaper the local authorities should provide a service for recycling.
Thank you for your feedback and we are very glad that you enjoyed the property. We apologise that the fridge was not functional, we will pass these comments onto the property owner. Unfortunately the council do not offer a collection service for glass recycling in the area, and we have updated instructions for recycling other waste in the property. We hope to see you again in the future. Property Owner
Reviewed by WilliamAug 2019
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"Good"
Oct 2016
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"Fantastic house with stunning view."
Will probably rent again at some time and would certainly recommend it to friends
Aug 2014