“The House was in a Beautiful location, I expected the house to be cleaner than it was due to Covid.”
The basic cleanliness Bathrooms, Kitchen, were clean however there were lots of cobwebs around and the baking trays and oven were very dirty with food debri still on them. The soft furnishings were tired and all of the mattress protectors on the beds were stained as were a lot of the pillows( we know this as we had to strip all the beds on departing) the bedding did not feel fresh like they had been freshly laundered and in fact 1 of the single beds appeared to have sand in it .!!!!!The Games room was totally unusable we opened the door and the smell of damp was unbelievable you could not stand in there for more than a few minutes this was only any good for storing purposes so if you were relying on this space you would have been very disappointed, this is a big issue that I feel the owners need to address. The Barbecue was very dirty we had to clean it before using it. If the owners address the problems as it is an expensive property to rent I would stay there again.
Thank you for your feedback on your recent holiday. I’m sorry to hear that there were some cleanliness issues on your arrival, we would have welcomed the opportunity to address these during your stay if we had been aware of these; but your comments have been passed onto the housekeeping team for their attention. Please be assured that all of the beds were made on the day of your arrival with fresh bedding. The baking trays will be replaced so thank you for bringing this to our attention. As you are aware, the games room is underneath the house and therefore does have limited ventilation. The owner of the property was in just prior to your visit and didn’t find any issues with damp; they are constantly improving this room and is in communications with the builder on how to better the air flow through the area going forward. Thank you again for your comments and we hope to welcome you back to the area soon.
Sykes owner relations