“Whilst the cottage was in a fantastic location we were very disappointed by it's cleanliness and contents.”
The water is very hard there and we found the kettle so full of scale and scum that we couldn't use it on arrival so had to boil water in a saucepan. The stainless steel sink in the kitchen was very dirty as were the taps and shower in the bathroom. The downstairs toilet wasn't clean. The first morning i went to a local shop and bought cleaning products so spent the first morning cleanig the cottage and descaling and cleaning the kettle . There were lots of cobwebs that I had to Hoover away. No welcome pack which was unusual because every other Sykes cottage we've been to supplied nibbles or bread and milk. Whilst it's not compulsory it is welcoming. In this cottage there was nothing - no washing up liquid, no spare toilet rolls, cupboards full of old food left by previous guests. The last morning I cleaned the cottage and left it as I would have liked to have found it. I left my cleaning supplies and spare toilet rolls for the next people in. It was very disappointing and you should contact the owner to encourage them to be a lot more considerate about cleanliness. Don't want to spend hours of my holiday cleaning. Never had to do it before and don't want to do it again.
Many thanks for voicing your grievances regarding this property, unfortunately, due to the size of Sykes’ portfolio of properties, we can't visit every property on a weekly basis. That said, your words have given us cause for concern with our standards at this property and we are now investigating the matters raised.
If you wish to discuss or elaborate more on the issues raised, please feel free to contact the Sykes office on the details below, quoting your booking reference number and any other information that may assist us in providing the best possible outcome and customer service.
Our lines are open 7 days a week from 9am until 7pm.
Sykes owner relations