“The house is really nice and well designed for a relatively small one.”
However the cleanliness should be improved. On appearance evrything seems fine but look closer and everything is super dusty or some of the corners have not been touched for way too long. The vent in upstairs bathroom is covered in thick dust; the roll up privacy blinds in the upstairs bathroom is covered in mold specks, the shower head in upstairs bathroom has mold around the dispensing holes... Doesnt feel hygienically clean.
Downstairs, the drawers contents could do with deep clean. So could the kettle and some of the ustensils.
We had issues with the heating with temperature gradually dropping to 15 degrees inside, despite following the instructions for the heating provided in the welcome pack. Eventually we worked out that the water temperature on the boiler was set far too low (30 degrees) and therefore no matter how long the heating would be on, it didnt really raise the temperature. After we changed that setting, the temperature gradually increased but the first two nights got really chilly. It felt as if someone had purposefully set the water temperature low on the boiler in order to ensure a low bill for heating...
But we had a nice stay and enjoyed the location in particular very much. We didnt get to use teh outdoors bits of the house but I think they would be lovely in the summer.
Thank you for taking the time to publish feedback. We are currently working with the owner and the housekeeping team to ensure this type of issue is not a recurrent one. If you would like to discuss this in further detail, please contact our customer relations department on 01244 345 700 (option 1, option 3). We are open 7 days a week, from 9am-7pm.
Sykes owner relations