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"Exterior could do with a clean lots of cobwebs, interior needs touching up in places and again some attention to detail ."
A great home from home with lovely kitchen appliances ,EV charger a big plus ,
Reviewed by Lisa3.8★Jul 2025
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"We absolutely loved Palm Tree Cottage, it was set in a really convenient position, close to Sandown, the beach and had a lovely park space a couple of minutes around the corner."
Brilliant for walking our dog.
The hot tub was a bonus and it was so relaxing to spend time in the garden reading and having a glass of something.
The only tiny issue was the TV, we couldn’t get normal TV channels easily, but saying that we did learn how to watch TV in a slightly different way through Jo’s advice, thanks Jo.
Overall, we had a fab time, loved Palm Tree and would love to return next year
Reviewed by Gina5.0★Jun 2025
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"Palm tree cottage is an excellent property, well equipped & well looked after."
It is well located in a quiet area of Sandown, but still close enough to the beach & the bars, shops & restaurants. Whilst there was an initial issue on arrival, this was quickly & satisfactorily resolved. Excellent customer service. The bedrooms were very good, in particular the main bedroom with the ensuite bathroom. We loved the outside area with the hot tub. A little sun trap, private & usually peaceful. The only exception being on our last day when there were noisy builders working at the next door property!!
Reviewed by Colin4.4★May 2025
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"A lovely cottage that met all expectations."
The hot tub was wonderful and it was so nice that towels for this are provided.
Reviewed by Susan5.0★Apr 2025
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"Great cottage."
Comfy beds. Well equipped . Great location. Would definitely go back
Thank you so much for your lovely review. We hope to welcome you back soon.
Property Owner
Reviewed by Jayne4.7★Apr 2025
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"Absolutely loved the property with my two small dogs."
Excellent facilities, stylish interior and a superb location for the beach and the surrounding area. I will definitely return if you'll have us.....?
Thank you so much for your fantastic review. We would be delighted to welcome you back anytime!
Property Owner
Reviewed by Ben5.0★Mar 2025
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"Fantastic stay will be sure to book again and recommend to others"
Thank you very much for choosing Palm Tree Cottage and we would love to welcome you back in the future.
Property Owner
Reviewed by Joseph5.0★Oct 2024
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"We loved the cottage and have already, booked for 2025."
My only suggestion is working instructions should be available for all electrical equipment.
We had several issues where we had to phone for help this could have been avoided if instructions were available, especially the TV where login details were not available.
Thank you for your help Jo.
Reviewed by Yvonne4.7★Oct 2024
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"It was as described and equipped with some nice extras, great location and overall had a great experience."
Hi Tim,
Thank you very much for your comments and we hope to welcome you back to the cottage in the future.
Kind Regards
Jo
Property Owner
Reviewed by Tim5.0★Sep 2024
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"This property is beautiful, we all loved the cottage."
It was clean and tidy the hot tub was lovely, we used it a few times to help out achy bones after the walking we did. It's in a great location with easy access to the coastal path. The owner was great with her communication. I would definitely return to this property and I would 100% recommend this property to family and friends.
Hi Tracy, thank you for your wonderful review it is so greatly appreciated. We would be thrilled to welcome you back to the cottage anytime!
Property Owner
Reviewed by Tracy5.0★Sep 2024
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"Property was lovely in a great location."
The TV was a bit complicated to use but Ed very kindly came over and sorted it out for us. The hot tub was a bonus and very nice garden furniture which is not shown in any of the photographs. The only minor issue we had was the cleaning, bedding, etc was spotless but fridge and freezer had not been cleaned out and there was quite a bit of food from the previous occupant, we also found a plate of cooked chips in the microwave, a bit more attention to detail from the cleaner would be a recommendation. Overall though would thoroughly recommend this property.
Reviewed by Charles4.7★Aug 2024
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"Lovely property and location."
Few teething issues with housekeeping at check in but these were resolved with help from Jo. The hot tub is so relaxing and the cottage has top notch quality accessories. Would recommend this cottage and we certainly plan to revisit and stay soon...
Reviewed by Andy4.7★Aug 2024
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"Sykes state “ 3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and the Sykes Other Services."
Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Property or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Property or your holiday are only against the Owner (unless we have done something wrong in relation to the Booking Services or Sykes Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves.
Would never have booked with this company had we known. Above is from part of the email received today following complaint.
Booked Palm tree cottage on the Isle of Wight this summer and was meet with poor cleaning conditions , bins full up from previous occupants in a heat wave, clothes from previous, food in cupboards from previous. Dirty baking trays, stained cups, dog hair, cobwebs and dust everywhere and unusable bbq .As it was the summer holidays, we couldn’t find other accommodation and to come home early. It would have cost another £300 for the ferry. Called Sykes as soon as we got back and provided photos. Was originally told that owners would be contacted , hopefully resolved within a few days or they would take the matter further. Nearly two weeks later and all emails and messages were ignored. Finally got through today and spoke to an arrogant, rude and unprofessional agent who told me he would be happy to hear from my solicitor and Sykes are basically money grabbers. Don’t book the cottage or use this company.
Dear Donna,
Please accept our sincere apologies for what has happened. I can’t speak for Sykes but I can say that I was only made aware of your complaint on Tuesday 13th August. I am ever so sorry that the cottage wasn’t in the condition that it normally is at check in. I have conveyed my frustrations to the cleaners who also apologise profusely that the standard was not high enough.
I am also very sorry that you felt you didn’t want to stay there, however I didn’t receive a call or message from you while you were at the property. If I had known about it I could have rectified the problem very quickly and you could have carried on with your stay.
As you will see from previous reviews, we take the cleanliness of the property very seriously so we are very disappointed.
Once again I sincerely apologise and wish you all the best.
Regards
Jo
Property Owner
Reviewed by Donna1.3★Jul 2024
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"It's a lovely bungalow, quite place, walkable distance to beach."
We family with 3 kids enjoyed while staying here, kitchen and laundry is well equipped. Host was very kind and response quickly. Few negative like cleanliness of the hot tub and pets hairs around the dinning area. Other than that this is lovely place to visit and stay for relax, we really love to return to this place some time, thank you.
Reviewed by Senthil Kumar4.1★May 2024
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"Really nice cottage."
Had everything we needed.
Thank you so much and glad you had a pleasant stay. We would love to welcome you back again.
Property Owner
Reviewed by Jacqui5.0★May 2024
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"A clean and very well equipped holiday rental in a quiet postion in Sandown ideal for exploring the Isle of Wight."
The housekeeper and owner were very accomodating sorting out any queries and issues
Reviewed by Bryn4.7★May 2024
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"We greatly enjoyed the location as quiet yet close to beach, cycle paths and shops."
We were surprised that there was no holiday accommodation information pack to say when to put bins out or how to use equipment or house rules. Pleased there was a local map, and kitchen was so well equipped. Greatly enjoyed hot tub and privacy. Would love to return. Thank you.
Reviewed by Christopher4.1★May 2024
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"Really well equipped with everything you would need for your stay"
Hi Andrew,
Thank you for your kind feedback. We're so pleased you had a pleasant stay.
Thanks
Jo
Property Owner
Reviewed by Andrew5.0★Apr 2024
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"We have just returned from our stay at Palm Tree Cottage and reluctantly May I add."
We had a wonderful weeks stay. The cottage is cosy, comfy and has everything you need. We had a problem with the TV but we phoned the owners and it was solved instantly and they were very friendly. If I say anything as a negative I would say just a few notes to let you know how some times work just a small thing but would help other than that nothing as perfect and we would love to return one day thank you
Hi Diane, thank you so much for your very useful feedback, we will definitely work to implement this. I’m so pleased you had a great stay and would love to welcome you back in the future.
Best wishes
Jo
Property Owner
Reviewed by Diane5.0★Apr 2024
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"A wonderful bungalow, furnished with good quality items throughout, very well though out with everything u could need to be able to relax and enjoy ur holiday."
Very spacious property which was lovely and clean. The hot tub was great . Our family loved our time here and we will definitely be back.
Thank you so much for your lovely review. We would love to welcome you back in the future.
Property Owner
Reviewed by Tracey5.0★Apr 2024
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