Willow Cottage

4 Customer Reviews

• "Had a few issues with the property, broken toilet seat (which to be an ongoing issue from previous holiday makers), non-working cooker, leaking coffee machine, hard bed, non-working tv controller and a angry neighbour annoyed he received letters for the cottage (no letter box)."

  Reported to Skye cottage company and ignored by owner (according to email sent from Skye cottages). However, it was a well presented and clean cottage, but we won’t be visiting again or the Skye cottage website.

  Thanks for your email and your feedback, it’s incredibly useful. We did reply to Sykes but it was delayed as we had a child poorly with Covid so were behind on our emails. I’m glad the cottage was nice for you. Sorry to hear you had a few issues. We do have a property management company through Sykes who come out the same day to fix things or help out with other issues. We have had no feedback from any other guests or from our property management team who test the properties facilities at changeover. The maintenance book in the welcome pack is for our maintenance team and will include historic items. The issue stated in your email about the toilet seat relates to a previous toilet seat which was broken by a tenant. As you can appreciate during holiday lets things from time to time will be broken or wear out. We noticed that one of the toilet seat fixings is loose, causing some instability. This has now been replaced again. We have been to look at the TV remote but were unable to replicate the fault, however, we will keep an eye on it. We have also checked the coffee machine and cannot replicate this fault either. It is important to ensure that the water housing container is put on properly, we will ensure the instructions are updated to include this. With regards to the mattresses, these were all brand new about 10 months ago. We specifically chose them as mid firmness in terms of hard to soft to cover different tastes and durability. In general, we have had good feedback on the comfort of the property but I’m sorry this aspect wasn’t to your taste. Sorry you were approached by a neighbour in the property. As you can appreciate we are not in control of where the postman delivers the post, the property is clearly signposted and there is a letterbox in the front door. All relevant post is forwarded to our home address so anything coming through the door is unsolicited post and is out of our control. We hope to welcome you back at some point in the future. If you are able to come again, we will be certain to arrange a nice welcome pack as thanks and to make up for the above issues. We are always upgrading and improving the property, in fact the property will shortly be closed for the season for some renovations and redecoration ready for next season. Property Owner

  Reviewed by Martin2.2★Aug 2023

• "Lovely place to stay everything you need is there looking forward to going back soon"

  So pleased you had a great time at our cottage. We will look forward to welcoming you back again soon! Property Owner

  Reviewed by Stuart5.0★Jun 2023

• "Willow Cottage is conveniently located, comfortable and well equipped."

  A thoroughly good property for an excellent holiday.

  Thank you! So pleased you had a great holiday! Thanks Greg Property Owner

  Reviewed by Paul5.0★Sep 2022

• "Extreme musty smell within property, especially in the kitchen cupboards."

  Large damp patches on living room walls . Feeling of overall dampness within the lower floor of building. A significant health hazard. There were attempts made to mask smells by owners using air fresheners. Property not a cottage. In fact an annex to the rear of larger building with lower floor below ground level with no outlook at all. Disappointing location within a run down area of Ventnor. Kitchen crockery mismatched. Bedding of poor quality and poor fitting. Property description - misleading.

  Thank you for staying in our much loved family home. We hope you enjoyed your stay. I would like to address the points in the review which we would have preferred to have discussed with you at the time to reassure you about your concerns rather than leaving an inaccurate review. Willow cottage is situated in a quiet side street conveniently located within minutes of shops, our wonderful high street & of course the beautiful Ventnor sea front. Willow cottage is a purely a house name given to the property & is not a description of the type of property, which is clearly shown in the 32 pictures on the website, as is the glorious backdrop of Ventnor Downs to the property. The musty smell you refer to in the kitchen was due to a small leak under the kitchen sink which of course has since been rectified & please be assured the air fresheners are not an attempt to cover any smells just to create a welcoming entrance to the property which can of course be left empty for a time between visits. The bedding in our home was purchased recently & is quality 100% cotton which is hypoallergenic, hygienic, breathable, natural & comfortable of which there are numerous sets in rotation. Your statement of damp is incorrect & is actually condensation due to the humidity caused by the beautiful island of which it situated, compounded by the solid stone walls of its 150 year old Victorian construction with modern double glazing. This is confirmed by a full survey which had already been completed on the property. Therefore there is absolutely no hazard to health whatsoever. We had already scheduled in some building work after the completion of current bookings to resolve the condensation so not to hinder any guests. Property Owner

  Reviewed by Ronald2.2★Sep 2022

• There are no reviews featuring this term Show all reviews