“I booked the cottage on the recommendation of your admin on "CHAT".”
I asked for a cottage with a kingsized bed and 2 bathrooms. Horseshoe Cottage, near Wigton ref. 921599 was offered to me. I read the description on the website and although the heading said TWO bathrooms the blurb only mentioned one, so I phoned to clarify. I was assured that there were TWO bathrooms so I booked the cottage. When we arrived we discovered that there was only ONE bathroom and more importantly only ONE toilet. I asked for two as we need two for medical reasons!
I immediately phoned Sykes office and was assured that the matter would be looked into and I would be kept informed! I learned later from the cottage owner that she had been contacted by Sykes and was blamed for giving Sykes wrong information! I was sent an email with a complaints reference number but other than that I have had no contact from your company.
During the holiday, a few days after I had complained I checked the description again on the website and even then it had NOT been amended and was still advertised as having TWO bathrooms. And amazingly (or perhaps not) it is still advertised as having 2 bathrooms now 19:17 on 05/09/2019. We will have been home for one week tomorrow.
I am not at all satisfied with the service you provide, My gradings are all connected with this issue. The cottage itself was comfortable but the problems and discomfort caused by having to queue for the toilet canceled this out for us. The facilities were not as advertised ie only one bathroom not two, so this also accounted for my low rating. However, if someone was to rent it and only require the one bathroom the place would be ideal with no problems.