Acorn Cottage

34 Customer Reviews

• "Great location for the village."

  Wasn’t enough hooks to hang coats etc nowhere to put muddy boots . Shed to front but full of paint etc. shower temperature would not alter. Bring your own condiments . It’s a lovely cottage just not as many nice finishing touches as some of the other places we have stayed in

  Reviewed by Daniel4.1★Dec 2023

• "A couple of rolls of toilet paper and salt and pepper would be appreciated."

  The bathroom window has mould and a sticker saying please don’t open, this was the same 8 years ago when we last stayed, couldn’t it be fixed. The skirtings behind the bedside tables were filthy. When we arrived furniture was pushed in to a corner. No accommodation specific instructions I.E. what to do with ash from the fire. Oven instructions. Bin on the road being used by others for dog poo and leaves, perhaps should be kept on the higher level.

  Thank you for taking the time to provide feedback. We are sorry to hear about all the issues you encountered at the cottage, unfortunately we weren't aware of any of the issues you had as we could have resolved them to make your stay more comfortable. The owner will be able to see your comments and can remedy the issues where necessary. Lakelovers Owner Relations Property Owner

  Reviewed by Edward2.2★Oct 2023

• "Can't fault it only wish earlier check in days gone 4 o'clock"

  Reviewed by Robert5.0★Oct 2023

• "Lovely cottage."

  Fab location for less than a minutes walk into Grasmere Village. My only comment would be the very steep set of stone stairs up to the cottage might be an issue for some people. It rained whilst we were there and they were a bit slippy. Lovely stay would deffo go back

  Reviewed by Joanne5.0★Oct 2023

• "Property needs attention, windows didn’t close upstairs and one said do not open, mould on bathroom ceiling, damp on walls on landing a bedroom and a ceiling."

  No garden and tables in front not able to sit on one broken and one needs rubbing down and repainting. No where to hang any coats or put boots especially if wet. Bed in front Bedroom was not made up as double as asked for.

  Reviewed by Kim2.5★Sep 2023

• "Very conveniently situated for the village yet quiet and secluded."

  Lovely sitting room and excellent well equipped kitchen. Bedrooms comfortable. Our criticism is the state of paintwork especially in bathroom. The windows and ceiling are urgently in need of attention. Hope this can be addressed soon for future visitors.

  Thank you for your feedback. We are pleased to see that you enjoyed your stay. We take all comments on board, and we will ask our Maintenance Team to look into comments raised. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Albert3.8★Sep 2023

• "Wonderful located well equipped cottage."

  Loved its position in the crags and trees. It felt like being in a tree house. Saw red squirrels which was a highlight. So close to village centre but secluded. Many walks from door. Very rarely used the car. Agree with other feedback that the bathroom really needs decorating. However very comfy beds and excellently equipped kitchen and everything else really top knotch. Especially appreciated the welcome pack.

  Reviewed by Sally4.4★Aug 2023

• "Very dirty-( have photos to back that up)."

  Outside furniture could have been cleaned up- scrubbed & stained & protective cover. Light bulbs out or completely missing-ie lounge+ kitchen extractor (again have back up into on that) Damp patches in bedroom & landing. Kitchen utensils are dirty & dusty! Hob filthy & sticky Toaster filthy- previous bread seeds smeared on top of toaster!

  Thank you for your feedback. We are sorry to hear that the cleanliness of the property was not to our usual high standard. We will pass on your feedback to our Housekeeping and Maintenance Team. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by C1.6★Aug 2023

• "Very comfortable cottage in an ideal location, a couple of minutes from the village centre."

  It is very well equipped with quality kitchen equipment, and soft furnishings. Maintenance could be better- light bulbs out, WC cistern not stopping filling, garden furniture ready for the skip. It also needs a folder with instructions about how everything works- yes you can figure it out but the lack of such basic information creates a negative first impression.

  Thank you for your comments, we are pleased to see that you enjoyed your stay. We take all comments on board, and we will ask our Maintenance team to ensure that issues are resolved. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Graham4.4★May 2023

• "Great location for a Grasmere stay."

  Property a little tied painting required inside and out,windows need replacing,garden furniture is a disgrace dirty full of moss and one chair broken it wouldn,t take much to make this place perfect but my views are the same as previous quests so owners obviously not listening for the prices now being listed the cottages need to be spot on.They should be inspected regularly by Sykes to make sure all facilities are up to scratch and prices adjusted to suit.

  Thank you for your comments. We will be attending the property to look at the issues mentioned. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Andrew3.4★May 2023

• "Beautiful cottage ideally lac"

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We hope to welcome you again The Lakelovers Owner Relations Team Property Owner

  Reviewed by Colin4.7★May 2023

• "Acorn Cottage in Grasmere presents a bit of a conundrum!"

  It's evident that the owners spared no expense in renovating and refurbishing the property to a high standard several years ago, with top-of-the-range white goods in the kitchen and quality furnishings throughout. However, time has taken its toll, and the cottage now appears quite worn, with an urgent need for a full redecoration and soft furnishing replacements in several rooms to restore it to its former glory. In addition to requiring a complete redecoration, it needs a thorough spring clean to refresh its appearance. The paintwork, windows and doors are all quite grimy and necessitate attention beyond the customary cleaning after guest departures. If we had our grandchildren with us, we would not have felt comfortable placing them in the stained and unclean highchair. Additionally, the property's eco credentials are less than ideal, as all windows are single-glazed, and prone to being cold and draughty. At the outset of our stay, we discovered that the TV aerial cable was damaged, resulting in no TV reception. We contacted Lakelovers in the morning, and their maintenance personnel promptly replaced the cable within a couple of hours - full credit to them for their efficient response. In the meantime, as the WIFI signal was good, we were able to stream Netflix, iPlayer, etc to our devices. Despite its shortcomings, we found the location of the property to be ideal as it was just a short walk from the charming centre of Grasmere. We enjoyed our brief stay there and appreciated the convenience of having a car parking space suitable for our estate car and being in such proximity to the cafes, bars, and restaurants made our short stay even more enjoyable.

  Thank you for your comments. We are glad to hear that you enjoyed your stay. We take your comments on board. Thank you. Property Owner

  Reviewed by Steven2.8★Mar 2023

• "The cottage requires painting inside and out as the windows and main door are showing bare wood and signs of reglect regarding any type of maintenance."

  One of the sitting area chairs need repairs as the wheels on the chair have broken off at some point and this is has scratched the floor over the past months or years ..

  Thank you for your comments. We hope that you enjoyed your holiday. We will liaise with the relevant teams to ensure that our high standards continue to be met. Property Owner

  Reviewed by Michael4.4★Mar 2023

• "An ideally placed little cottage, very comfortable and clean, bed very ..."

  An ideally placed little cottage, very comfortable and clean, bed very comfortable, everything you want to self cater , 2 mins walk to centre of Grasmere and my favourite pub 'the good sport' home brewed ales beautiful

  Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay. We hope to welcome you back again. Property Owner

  Reviewed by Timothy4.4★Mar 2023

• "Acorn Cottage is absolutely lovely, we had a wonderful stay -our only thought, which did not spoil the holiday by any means, is that it would be useful to have a folder with essential info about the cottage all in one place, as for instance it took us over a day to find the wifi code."

  We would definitely recommend a holiday here.

  Thank you for your kind feedback. We are glad that you had a lovely stay. We take all feedback on board. We hgpe to welcome you back again. Property Owner

  Reviewed by Janet4.4★Jan 2023

• "Really nice cottage that I would happily stay at again."

  It was clean, warm and comfortable and in a great location just off of the centre of Grasmere.

  Reviewed by Christopher5.0★Nov 2022

• "Our 3rd stay in Acorn cottage excellent wee break ."

  Will definitely be back again

  Reviewed by Dorothy5.0★Oct 2022

• "Acorn Cottage is in a lovely location, just on the edge of the village."

  It is cosy and warm and mostly clean and well equipped, and has very comfortable beds. However, 2 of the 3 ceiling lights in the lounge weren’t working, so it was very dim at night. We couldn’t find any new bulbs in the cupboards. The table mats on the dining table are rather shabby. All the windows were dirty. The external downspout from the bathroom, which is next to the kitchen window, is broken, so it splashes the window as water pours down. We couldn’t find a way of contacting the owner or Sykes, to inform them and get these things fixed.

  Reviewed by Jean3.4★Sep 2022

• "Book this cottage!"

  We nearly didn’t book because of the mixed reviews, but please don’t let these put you off. Acorn cottage is quaint and beautiful, you can’t beat the location - 30 seconds walk in to Grassmere, and plenty of walks for all abilities from the door. You’re only a short drive away from other areas of the lakes for day trips - Ambleside, Keswick. Parking is really no problem - we have a Honda Civic which fit with plenty of room. Outside there are two sets of garden furniture. The garden isn’t secure so stick the dog on a long line. Inside the cottage is sparkling clean and comes with a lovely welcome pack of tea, coffee, milk sachets and biscuits. There’s also a little cleaning pack with bin bags, washing tablets and dish cloth. The kitchen is well equipped with absolutely everything you will need, the living room is lovely and cosy (especially with a roaring fire!) and the beds are very comfy. Heavy curtains perfect for winter and easy to use central heating. The shower is nice and hot after a long day in the fells. It would be a squeeze for 4 people but as a couple or family with children it’s perfect. We didn’t use the Wi-Fi so can’t comment on that, but hopefully you’re thinking of staying there as a holiday and not to work! Get out and enjoy the Lakes. We had a Saturday to Wednesday stay and absolutely loved it, we did so much and we could have done more. TIPS / NEED TO KNOW - Yes, the stairs up to the cottage are steep and not suitable for those who struggle with mobility - Bring a towel to lay on the floor for dirty shoes, there’s a shoe cupboard but limited room - You will need: logs, more toilet roll, washing up liquid, salt and pepper, cooking oil, milk - Tweedies is the best for food and drinks

  Reviewed by Laura5.0★Sep 2022

• "The property was superb, centrally located and extremely well equipped."

  The only downside was the lack of WI-FI for the full duration of our stay. The property is advertised as being equipped with WI-FI but a check of prior reviews also noted “issues” so it was clearly still an on going concern and a heads up prior to our arrival would have been good so we could have been better prepared. However the first we knew of the problem was a hand written note left by LakeLovers advising that they hoped the problem would be rectified that day (Saturday 27th August) but that was not the case. There was no further communication from LakeLovers until we chased on Tuesday 30th following the Bank Holiday. We were told someone needed to visit the property to “complete set up” and we waited in for some on the morning of Thursday 1st Sept however, no one turned up. We spoke to LakeLovers again and they, again, confirmed that they needed to attend the property so we waited in again on Friday afternoon for someone to come. This time someone did attend but was unable to rectify the issue. It was still unresolved upon our departure. We specifically booked the property based on the need for internet connectivity as I had work commitments during the week so it did make life somewhat difficult and impacted upon our stay based on our having to wait in for someone to attend the property. As noted prior warning from LakeLovers before our arrival would have given us the opportunity to prepare and to rearrange work commitments and we were also disappointed at the lack of proactivity from LakeLovers regarding what is clearly a long standing issue. LakeLovers also advised that a full case review would be conducted and we would be contacted in due course to discuss further, at this current time we are still awaiting contact and the feedback promised.

  Reviewed by Michael3.4★Aug 2022

• "No wifi for duration of stay Day 1: Wifi password incorrect Day 3: “Here’s the wifi password” (you sent me the same password that wasn’t recognised, only with a typo) No that’s not the problem, it’s a password issue “ Ok we’ll get in touch with BT who will call tomorrow” Day 4 6pm: No BT “BT will still be coming tonight” Day 5: BT come: No problem with line or router “We’ll send maintenance man first thing in the morning” Day 6: No one came Day 7: Home Case study in poor communication, not listening, reading from an algorithm, multiple staff members not taking responsibility, terrible customer service."

  Meantime I’m on the phone almost every day, listening to people fob me off, racking up data charges with poor signal anyway, having to go to cafes for wifi to do work. If the owners read this, they should realise they’re paying for a shoddy and unfit for purpose service that still hasn’t resolved the issue for the next guests.

  Reviewed by John3.1★Jul 2022

• "This is a cute cosy cottage with a small but well stocked kitchen."

  and a generous bathroom The property was reasonably clean throughout with a bit of dust behind the bedside cabinets. There needs to be a note not to open the RHS bathroom window as its rotted away from the hinge. And the patio furniture mentioned last year as broken hasnt been repaired. Before booking I would advise people to check the location on google, as the stone stairs to the property are steep, and the parking space is extremely tight.

  Reviewed by Amanda3.8★Jul 2022

• "Cleanliness was very poor."

  Dirty sock in the second bedroom (I note that this has been highlighted by other customers).No instructions on how to use the heating, cookers or fire. Found the cooker and fire generic instructions in a draw after a few days, but a summary would have been very useful. A few hooks in the kitchen and bathroom would be useful and at minimum cost.

  Thank you for your feedback regarding your stay at Acorn Cottage. We apologise for the poor level of cleanliness you found at the property. The property was having difficulty finding a permanent cleaner and since this has managed to bringing the standards of cleaning back to a high standard. We apologise for this. Property Owner

  Reviewed by Martin3.4★Oct 2021

• "On arrival we had a slight issue with the heat alarm and reported this resulting in a very quick response time from the Lakelovers team."

  Reviewed by Rupert4.4★Oct 2021

• "The cottage is lovely and cozy but the road was busier then advertised."

  Also the twin beds weren’t made into twins - it was made as a double. We didn’t ring as the kids were fine in the end but it says made into twins automatically unless requested otherwise. The cottage itself needs a new lick of paint - their were some odd patches on the walls. The shower could also do with some mould spray around some edges and maybe a couple of extra towels

  Thank you for your feedback. We are sorry that the beds were set up incorectly for your stay. We would have been happy to send a cleaner back to set these up correctly for you for future reference. Since your stay the property has had some paint work throughout. Thank you for bringing this to our attention and we hope we can welcome you back again soon. Property Owner

  Reviewed by Zoe4.1★Aug 2021

• "List of issues with the cottage: • Children's beds in the wrong ..."

  List of issues with the cottage: • Children's beds in the wrong configuration upon arrival • Washer broken when we came to use it on our second day • One of the tall glasses in cupboard was cracked • One cup in cupboard full of dirty water, spilling over us • Large tray in the top oven was greasy and unwashed • One of the outside wooden chairs broken • Pillows in the master bedroom smelt like wet dog Suggestions: • We felt that the bed in the master bedroom was far too small • A grater would be useful in the kitchen • A smart tv would allow connectivity for guest devices • Clothes airer would be helpful

  Reviewed by Mark3.1★Jul 2021

• "The holiday cottage location is perfect and as listed."

  The house, however is not very clean. The upstairs had not been hoovered and there were collar stiffeners from the previous guests left in the bedroom. The decor is a bit tired in places and the bathroom has quite a lot of mould.

  Reviewed by Grace3.1★Jul 2021

• "A bath mat would have been useful also spare toilet roll."

  In the kitchen a small chopping board would have come in handy. A small carton of fresh milk in the fridge would be helpful after a long journey. All the cottage had been thoroughly cleaned.

  Reviewed by June4.4★Jun 2021

• "The location of Acorn cottage was perfect."

  It was very comfortable and clean.

  Reviewed by Julia5.0★Jun 2021

• "Gorgeous cottage in fab location."

  Very clean and well equipped (I want a cutlery drawer like that!). The only thing that could be improved would be a little personal touch like a welcome package of tea, milk, bread etc. And maybe some more instructions re heating etc.

  Reviewed by Caroline5.0★May 2021

• "Good accommodation, excellent position."

  Please note when it says parking for a medium sized car. We took my car (Clio) but anything much bigger would struggle.

  Reviewed by Christine3.8★May 2021

• "This is our second visit to Acorn cottage, all though it was a number of years ago."

  The decor is tired, and could do with a refresh, especially the stairs and kitchen. Appliances in kitchen are of a good standard. The rainfall shower could do with a new head as doesn't come out with the force you would expect. I feel for the money a small supply of wood would have been a nice touch. I love the location of this cottage you cannot beat that. It is a cosy cottage and to he beds were very comfortable, just the thing after a days walking.

  Reviewed by Paula3.8★May 2021

• "The cleaning was sub-standard and the cottage felt tired and worn."

  Reviewed by Catherine2.2★Apr 2021

• ""A great location and the cottage was very well appointed, making our stay very comfortable."

  Good to have such good quality furnishing and fittings... Will be back."

  Mr AshleyNov -0001

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