“It was our first unpleasant stay in Lake District.”
Firstly the car parking place is suitable only for a small car.We had to use a car park when arrived.
As we walked in we smelled of damp.There were provided dishwasher tablets, but no dishwasher....also washing machine, but no washing rack..no toilet roll either?I booked our holiday as a family holiday for 3 people, unfortunately our daughter couldn’t come because of her work.At some point it was good, as the place is definitely not big enough for 3 adults, it’s 2 bed flat, but only 2 seater sofa in the living room.Besides no side tables or coffee table to have a cup of tea or a glass of wine while rest your feet and watch telly after walking long hours. The sofa was so dirty and old, didn’t want to sit down......so many doors in the living area was annoying.
2 sockets didn’t work and the frying pan was so out of shape and old in the kitchen.....shocking.Microwave was right next to the bin, couldn’t even think to get my food in it, disgusting.
Shower head and a bath mat needed cleaning, black dirt on both on them and cold water tap had to turn anti-clockwise?
One full size mirror in the flat and a wall clock would have been nice and thoughtful.
Everything was so dirty or dated or both and holiday In that place certainly overpriced.
We loved a view and a central location of Ambleside.So many nice places to go for a meal or drinks and go for a walk.
Wouldn’t recommend and wouldn’t return.
- Mrs Duffill, September 2020
We are sorry you didn't enjoy your stay, we are restricted with parking as
is most of the lake district with space for a small and smaller medium size
car as described, there is a car park opposite our property if needed, we
are replacing our carpets after being cleaned last year whilst we do not
believe there are any damp issues but will investigate accordingly, we have
notified our cleaning service provider that we do not have a dishwasher but
a washing machine and will be providing an airer if guests wish to wash and
dry their clothes, we have provided a copy of your feedback to our cleaning
provider as no toilet roll and any cleaning issues are not acceptable, our
leather sofa is 5 years old and unfortunately there are marks from usage but
we dispute your claim it is dirty and not clean enough to use! We are hoping
to get it 'cleaned' but there should have been a clean throw over the sofa
in any event, there is a side table for tea/coffee next to the sofa as shown
on our property page whilst the apartment has a door from the kitchen into
the lounge/dining area and one door to the bedrooms and bathroom as this is
a very cosy apartment, we are sorry a double socket was not working, we were
not aware of this and have asked an electrician to replace, our Raymond
Blanc saucepans and frying pans are only 5 years old and will replace where
applicable, the bin gets moved by our cleaners & doesn't have to be next to
the microwave whilst the microwave can be moved by our guests if preferred
onto a work surface but we feel the work surfaces are better kept as clear
as possible. The shower head and bath mat are clean and new as we are in our
apartment this week but again will ensure our cleaning provider is made
aware of this. There is a mirror in each bedroom and will not be purchasing
a full size mirror as do not believe this is required in the lake district
for most of our guests. There is a clock in the lounge under the TV. We have
many returning guests, take feedback seriously and act accordingly, our
apartment is frequently occupied so wear and tear even on new items occurs.
All furniture and utensils are only 5 years old or less. All photographs on Sykes website were
taken in 2020 and truly reflect the condition and furnishings in our apartment.
Sykes owner relations