48 Oak Street

51 Customer Reviews

• "The gate at the back was fenced off so we could not take dog out downstairs !"

  ! Front door was all cracked paint !! Next door (flats) were hanging out of windows with a strange smell coming our way !! Think the price we paid was far too much !! I have left my phone charger & you want me to pay £30 !!!! To return it which is just ridiculous

  I'm sorry you weren't happy with your stay. The only exit on to the street is via the front door. We are aware that the front door needs refurbishing and that will be happening soon. I didn't understand what you meant about the flats next door. If you want to explain further we can discuss it. The problem does sound extraordinary....... I haven't heard anything about your phone charger and will discuss this with Sykes. Property Owner

  Reviewed by Patricia2.8★Dec 2024

• "Holiday home in a perfect location close to the local town."

  Lovely size property and plenty of space in all the rooms with comfy beds. Nice little courtyard ideal for the dog. No complaints at all. Parking permits were ideal and no issues with those at all. Great having two front rooms as families so that kids could enjoy one room and adults still had a space too.

  Great to hear that you enjoyed your stay ! Thanks for the feedback too ! Property Owner

  Reviewed by Claire5.0★Oct 2024

• "Spacious for the 8 of us plus our dog."

  Excellent location. The main issue we had was that we got given the wrong key code for the house. Imagine travelling over 5 hours with 2 elderly relatives and a 12 year old lab to find you can't get in and worry you have been scammed. Even worse when Skye Cottages had given us 2 numbers to try, one of which no one answered and the other the person was so incredibly rude, hanging up on me twice saying I was bothering him and it wasn't his issue (so how come we were given his number in the first place) Eventually after 40 minutes of pure panic the home owner rang back and casually said oh we had the wrong key code. No call or check in after to see if we were OK, or had actually managed to get in. We were also told the washing machine was broken, one day before we were due to travel. I understand things happen but didn't plan on spending one of my days having to hang around at the laundrette waiting for my clothes. Also said we could be re embursed for that but wasn't told how? 3 of the beds also had stained / dirty sheets. Parking was ok, IF you managed to get a space in front of the property. 2 of our relatives had mobility issues so it was alot of back and forth having to drop them and drive to the parking place if no spaces were available. I would 100% go back to the Lake District, but I unfortunately would not stay at this accommodation again.

  I've now had a chance to look into this unfortunate situation, having only just been made aware of it. I have a copy of the document sent to you by Sykes and it contains the correct key code so I'm surprised that there was a problem with the key box.I believe Sykes has contacted you. They gave you a wrong number in the contact section and you ended up speaking with somebody who is not connected to the property. You didn't speak with me and I would never have been rude to a guest. Sadly we had problems with the washing machine and it was out of action for a short time but is now working. As soon as I knew it wasn't going to be fixed in time I made the offer to reimburse any laundry costs. I'm happy you have taken me up on my offer. If you had called the number in the property, the sheets would have been changed immediately. I'm sorry you had all these problems and I understand it spoilt your holiday. It's unfortunate because everything could have turned out so differently. You were very unlucky. Property Owner

  Reviewed by Leigh-ann3.1★Aug 2024

• "Great location close to shops, restaurants, cafes and public transport"

  Reviewed by Jenny5.0★Jul 2024

• "The house was supposed to have 2 parking permits one being for the street."

  The street permit was missing. This was reported to the office and we were told nothing could be done. As a result the week was very stressful as the parking situation was awful. We dreaded com8ng back to the property. On the Friday of our holiday we got a parking ticket. We have never had this kind of experience before and it has put us off for the future. How can you assure 2 parking permits but provide only 1 and then basically say, tough, nothing we can do. In the end we cut the holiday shirt and left a day early as we had had enough. Came back from a holiday in a worse state of stress than when I started.

  I am extremely disturbed to hear this and no wonder you were upset. There have always been 2 parking permits and I found out that one of the cleaners had taken the permit by accident. Now what I find particularly irritating is that you were told nothing could be done about it and it would appear that the missing permit wasn't looked into. As it happens I stayed at the property shortly after and took this up with the cleaning company because the permit was still missing. The permit was returned immediately. I was unaware that this had happened to any guests that stayed before me. You are owed an apology and of course any parking charges you incurred and the parking fine will be reimbursed. Please contact Sykes and let them know how much. I want to reassure anyone reading this that there are 2 permits and the cleaners have been told to double check that these are in the property. This should NOT have happened. Please accept my sincere apologies. Property Owner

  Reviewed by Alexandra1.9★Jun 2024

• "This property was not clean."

  There were numerous surfaces that were unclean and dusty with big cobwebs hanging from the ceiling and around the windows. There was dirty crockery in the cupboard and the blender had remains of food on it and was broken. There was dog poo in the garden and part of the guttering was hanging off. We tried to contact Sykes and the emergency number with no success. The positives - the beds were comfy and there was plenty of hot water and a good location.

  Thank you very much for your feedback. I am very disappointed to hear about this. Our maintenance team and Sykes have confirmed you did not try to contact them during your stay. We wish you would have contacted them during your stay as we could have rectified these issues for you. The maintenance company delivered a new parking permit to you and you refused to let them assist further. We have our cleaners take photos after each clean and I can see the property was immaculate. We have checked the blender, which is working fine and the guttering is completely safe and maintained regularly. I am very sorry if you found dog mess in the garden as this is always picked up by our cleaners. Thank you for taking the time to leave feedback on your stay. Property Owner

  Reviewed by Lynsey2.5★Apr 2024

• "Great stay"

  Great to hear ! Many thanks ! Property Owner

  Reviewed by Hoi Yee5.0★Mar 2024

• "This cottage is lovely and very close to the shops, train and bus stations."

  The property is listed as having two bathrooms; it has two full bathrooms, but also two additional toilets - so four altogether. The property also provides dog bowls and hair dryers, though they are not listed in the amenities. The property was spacious and clean. The kitchen was very well equipped with an array of pots, pans, baking tins and dishes, cutting boards, utensils and a cafetiere. The kettle was spotless! A dish towel is provided, but no oven mits/pot holders. This makes it very difficult to get your hot pans out of the oven without burning your fingers. There is an abundance of hand and soap and washing up liquid, but you will need to bring your own body wash/soap. There were towels and bath sheets, which I loved, that are nicely warmed on the large towel warmers in the bathrooms. Sykes is great They check in after your fist night to make sure you have everything you need and are very diligent and responsive. We had a lovely holiday!

  Reviewed by Khadija4.4★Oct 2023

• "The top floor toilet runs constantly and the shower does not soak away so you have to stand in water."

  The back garden needs attention. There was rubbish left out back from previous tenants. The top floor front bedroom was not cleaned/dusted, there was rubbish from previous tennants between the bed and the bedside table..

  Thanks for your comments. If you had mentioned this while you were staying we could have had it all dealt with. I will raise the cleaning issues with our cleaners. I will also get the gardener to come more frequently. I always act on all comments made by guests. Property Owner

  Reviewed by Sally3.4★Sep 2023

• "Lovely house."

  Plenty of room for seven people and to have privacy if wanted. All of the bathrooms and toilets extremely clean as of course the rest of the house. Our dog loved the park at the end of the street and we liked the food stores at the other end of the street. Beautiful house and we enjoyed our stay there.

  Great to hear that you enjoyed your stay ! Property Owner

  Reviewed by Ethel5.0★Aug 2023

• "Great for large group accommodation, plenty of space and facilities where great."

  Location was excellent to many shop and place to eat and drink. Beds were comfortable and plenty of wash rooms. WIFI Instructions left with parking permits. The courtyard was a little untidy looked not tended to. The check in time was far too late 4pm and unable to contact the owner to negotiate early check in. Check out was far to early 10am. Its a very large house to get shorted with little time in morning. Only one general waste bin found at the property unable to recycle properly. Over all we would book this property again we had a great time, thank you:)

  Thank you for your comments. The check in and check out times are arranged to give the cleaners enough time to clean the house but we will always try and accommodate guests if possible. The gardening is done on a regular basis and I will be having the courtyard looked at asap. The recycling is organised by Cumbria Waste and they ask us to leave it to them. Property Owner

  Reviewed by Lucy4.4★Jun 2023

• "Property had everything we needed and was a great base for us."

  The owner was very helpful in sorting out an issue with the parking permits, thank you.

  Thank you ! Glad you enjoyed your stay. Property Owner

  Reviewed by Lucy5.0★Mar 2023

• "We had a great stay - property was clean and comfortable."

  Loads of details left about the house and what to find locally. Thank you!

  Thank you ! Great to hear you enjoyed your stay. Property Owner

  Reviewed by Carly5.0★Mar 2023

• "The cottage was lovely, comfortable and clean with all the amenities that you would need."

  Fabulous location in the heart of Windermere - easy access to restaurants/bars and a nice walk into Bowness. We would definitely return and highly recommend to others.

  Thank you ! Great to hear you enjoyed your stay. Property Owner

  Reviewed by Joanne5.0★Feb 2023

• "Great weekend stay for a family of seven, plenty of space for everyone, house was clean and well maintained, would definitely recommend!"

  Thank you very much and I'm very glad you enjoyed it, Natasha ! Hope to see you again. RH / Owner Property Owner

  Reviewed by Natasha5.0★Sep 2022

• "The property didn’t get off to a good of start when I had to remove a lot of litter from outside the front door."

  Inside, the living areas and kitchen/diner were a bit tired. All could do with a freshen up/deep clean. Both upper floors were better. Beds comfortable and nice bathrooms. The kitchen/diner floors were so sticky when we arrived that I had to mop them twice. The dishes weren’t clean and the cupboards were full of crumbs etc. The stairs leading down to the kitchen weren’t clean, bins hadn’t been emptied in the back sitting room, there was no hand wash or dishwasher tablets provided, 2 bedrooms had broken bedside lamps, the double room on the first floor had a broken door handle and also the wardrobe in that room was missing a handle. The courtyard was very small but could be made better if tidied up and plants trimmed back, if at full occupancy there would not be enough seats for everyone to sit outside. Unfortunately during our stay there was a large, very noisy dog on the other side of the fence so we were unable to sit out for long. All small things but there was a lot of them, a bit disappointing considering the cost of the stay.

  I'm sorry to hear about these problems. If you had contacted our cleaning company or Sykes they would have come and carried out another clean. I'm surprised that this happened because every cleaning job is inspected...... As for the living areas and kitchen/dining room looking tired, they were redecorated earlier in the year. My intention is to always keep them consistent with the property photos. I note every comment made by guests and always try and resolve any issues. It's always better to mention any problems when they occur rather than wait until after the holiday. RH/ Owner Property Owner

  Reviewed by Laura3.1★Jul 2022

• "We had a great stay at Oak Street."

  Excellent location for pubs and restaurants, and only a short walk into Bowness. The house was lovely and clean with great facilities and we appreciated the inclusion of parking permits, which made life a lot easier. All in all, we really enjoyed our break and would definitely come back. Thanks for having us.

  Thank you, Paddy ! Really great to hear that you had such a good time and you enjoyed staying at the house. Hope to see you again. RH / Owner Property Owner

  Reviewed by Paddy5.0★Jul 2022

• "Great location only 2 minutes walk away from Windermere shops and restaurants."

  Good size accommodation for 6/8 people - we loved the kitchen and dining room and having two living rooms. The Wi-Fi had a strong signal and there are two bathrooms with good showers. The beds were comfortable all in all a great property for a large family or friends sharing. The kitchen is well set up with all you need but you need to read the instructions to work the oven.

  Reviewed by Alison4.4★Jan 2022

• "Great property with lots of space."

  Loved the kitchen / dining area in the basement, and this is where we ended up spending most of our time. Ideally situated for shops, pubs etc. and also for exploring the area. Parking permits were a bonus as we had 2 cars and didn't have to worry about finding a space. House was very well equipped with everything we needed for a comfortable long weekend, and although there were a couple of small maintenance issues when we arrived (which the owner offered to rectify straight away), this did not affect our stay at all. Overall we had a great time and would return to this property.

  Reviewed by Alison4.7★Dec 2021

• "It wasn’t cheap but I definitely got what I expected."

  Parked 2 cars very close by. All bedrooms were clean and pleasant, loads toilets and bathrooms! The rooms were quiet inside especially the top floor. Best part by far is the lower floor with its modern kitchen and lovely dining room complex, fabulous place for a dinner party. Couple of negatives, the wobbly door handles need attention, on most doors. someone was locked in their room a few times and mine fell off. And the cooker is ridiculously complicated We had to google the instructions. You’d have to be a lover of the Lake District but the house is very good for a group. Well done

  Reviewed by Mark4.4★Dec 2021

• "Lovely place just a couple of minor issues, many of the bulbs had blown, the floor in the back lounge felt like it had been polished with something other than floor cleaner it was very very slippy."

  Other than that perfect stay. Thank you.

  Reviewed by Emma5.0★Dec 2021

• "Great location ."

  The cottage had everything we needed.

  Reviewed by Wendy5.0★Nov 2021

• "Couldn't ask for a better location for windermere and surrounding areas."

  The cottage is lovely, clean and spacious. We had 4 couples stay and we didn't feel too cramped, plenty of space to socialise without being on top of each other. Just wish we had booked to stay for longer!!

  Reviewed by Katie5.0★Oct 2021

• "We enjoyed the cottage."

  The only thing that didn’t work for us was the kitchen in the basement with quite steep stairs. It was very well equipped but the oven controls were very complicated. The underfloor heating was excellent for drying washing. Excellent location. Park with modernised play area and brilliant new bike ramps at one end, which kept our grandchildren well entertained, to the Co op and shops at the other. Parking was a bit inconvenient but adequate. Often meant going to retrieve the car and bring it nearer to house when a space.

  Reviewed by Judy3.8★Oct 2021

• "Lovely spacious house, even better that there was multiple bathrooms especially when there are 8 people sharing."

  On street parking was bit of a challenge in the week but got a good space at the weekend. Would definitely recommend and the host was incredibly helpful.

  Reviewed by Sharon3.8★Sep 2021

• "I felt that the property was not clean."

  All settees were covered in dog hair, the water in the bathrooms was very slow to drain. The table downstairs was permanently sticky not matter how many times we wiped it. The access to the front door was overgrown, to the point where it was difficult to pass. The location was very convenient . We had a pleasant stay but I will not be returning to this property.

  Reviewed by Caroline2.8★Aug 2021

• "On arrival the house was not as clean as I would have expected: I had to wipe the kitchen sides before use."

  Garden/ court yard was shabby and in need of attention. We knew that we only had one parking space along the road but never managed to get a space meaning we had to find 2 car parking spaces throughout the holiday. Only one set of keys provided, there is a key box outside front door but felt insecure leaving keys in it the whole time. It would have been really nice to have had recommendations from owners on local places to go/eat.

  Reviewed by Michelle3.8★Jul 2021

• "The cottage was well set up , clean and comfortable , well placed in Windermere ."

  However there were a few little things , dripping taps, a sink that didnt drain . But overall we had a great stay thank you

  Reviewed by Amanda3.4★Jun 2021

• "The house was lovely inside lovely big rooms with plenty of space."

  7 of us stayed and we were all impressed with the house. We had one problem the fridge packed in and although the maintenance company were not as good as they could have been once the owner was involved the situation was resolved straight away and he could not have been more helpful. Would definitely recommend this house.

  Reviewed by Maxine5.0★Jul 2020

• "A well appointed house, advert was accurate and the facilities and layout superb."

  Office were great with us. Easy to use and would recommend Sykes.

  Reviewed by Margaret4.7★Feb 2020

• "Great location, within walking distance of everything in town,fully equipped house,comfortable."

  Parking ok with permits.

  Reviewed by Kay5.0★Oct 2019

• "We loved everything about this house, but notice a shortage of some kitchen items."

  There were only 6 forks, not good for a house that accommodates 8 people, there were 7 of us. There was also a shortage of tumbler type glasses. And a little suggestion it would have been nice to have some champagne/Prosecco type glasses. Spare toilet rolls would also be appreciated.

  Reviewed by Elaine4.7★Sep 2019

• "The house worked really well for us as we had three generations - spread over 4 floors there are plenty of rooms so everyone had space to do as they pleased - and the kitchen-diner was large enough to accommodate us all comfortably."

  Being an old house the sound insultation was good so noise did not travel. The kitchen was very well equipped and the house comes with three TVs including Sky and BT Sports, a great hit with the young men in the house. The house is nicely decorated, spotlessly clean and generally well equipped - it felt like a home from home. Location wise, we had never stayed in Windermere before but really enjoyed the accessibility of the house to the local shops, it meant everyone was independent and able to shop/eat/drink without a car which was nice after spending the day walking. Parking, which I thought might be a bit tricky, was absolutely fine. We were always able to park outside the house with the permit and the other permit enabled us to park in the car park around the corner - where indeed there is also freely available parking on-street parking for non-permit holders - so if you have a third car that is no problem either. We would definitely return.

  Reviewed by Brenda5.0★Apr 2019

• "Only thing that i would improve would be the beds."

  They were too soft and the support for the back when one lies down is not great.

  Reviewed by Vikhyaat4.7★Mar 2019

• "Accommodation was fantastic and the location was hard to beat."

  Reviewed by Michael5.0★Mar 2019

• "We all had a fantastic half term holiday in the property."

  There were a few issues with the TV while we were there, Sykes were brilliant and very helpful in getting it replaced. There are lots of stairs! A really lovely location, Windermere has some lovely pubs and cafes and only 5 minutes drive to Bowness. The kids loved having a separate living room to us and the Grandparents too.

  Reviewed by Stephanie4.7★Oct 2018

• "The garden furniture needs replacing with sufficient and sturdy items."

  Despite the hot weather the central heating was on and not apparently easy to switch off. The large oven was difficult to operate. The bbq does not seem to work well. Otherwise well equipped and well positioned property with plenty of space.

  Reviewed by Wendy3.4★May 2018

• "Amazing property, would deifinately stay again."

  Well presented inside and out. Nice little refreshments made available which was a nice touch. Great location.

  Reviewed by Jade5.0★May 2018

• "Overall a nice place to stay with plenty of room for all the family."

  There were a few things that I mentioned to the lady in the Windermere office. The one thing that was particularly bad was the strong smell of urine at the bottom of the basement stairs.

  Reviewed by Lesley3.4★Apr 2018

• "The House was absolutely beautiful!"

  It was clear that a lot of time had been spent making the house feel like home. The facilities were great and it was in a great location. Would definitely recommend and we can’t wait to stay again.

  Reviewed by Zaneta5.0★Mar 2018

• "This house is really lovely and we really enjoyed our stay."

  The facilities are fab and there are enough bathrooms for the amount of people staying. The Kitchen/diner is really nice and in the basement, great for family meals. The house is spotless and and there is everything you need, we arrived to a basket with different jams etc. Its ideally situated and a nice walk into the centre. The only drawback is the bedrooms were quite cold at night but the weather was bad when we were there so this was definitely a factor, the heating was on all the time we were there. I would not hesitate in recommending this house to other people and would definitely stay here again. Thanks for making our stay really comfortable.

  Reviewed by Joanne4.7★Mar 2018

• "Instructions for key acces, car park passes and general details of the property were excellent."

  The property exceeded expectations, was very clean , extremely comfy, stylish and had all that we needed .

  Reviewed by Stephen5.0★Mar 2018

• "I booked the house for my birthday celebration with 8 people, late 20s to early 30s."

  The house lived up to and exceeded our expectations. Two living rooms, plenty of bathrooms, nice beds and a good kitchen / dining area gave us lots of options for socialising and general lounging about. It was warm, comfy and bang in the middle of a town with shops, restaurants and cosy pubs. The Albert, 5 minutes walk from the boat tours, is excellent for food, beer and service. Oh, yeah, there's also a big old pretty lake nearby. There are permits for 2 cars, but we managed fine on nearby roads / carparks for our extra car. We had a problem with the parking permits when we arrived, completely beyond the control of the owners / Sykes. The Sykes office went out of their way to fix the problem, and as their office is only 2 minutes walk from the house, it was easily solved. Excellent customer service. The oven is a bit complicated, but there is an instruction booklet in the house so we worked it out without too much fuss. Some of the kitchen stuff could do with replacing (can opener / garlic press) but if that is a deal breaker for your holiday you need to reassess your priorities. Overall this is a wonderful property in a wonderful location stocked with a wonderful range of wonderful bits and bobs to make your stay a good one. Pick Up Sticks was very much appreciated.

  Reviewed by Martyn5.0★Feb 2018

• "The cottage cleanliness standard was lacking there were cobwebs on the light and under the sofa was filthy."

  Also dropped something down the back of the bathroom cabinet and it came out full of hair not very pleasant. It was also full of confetti on the stairs for previous guests. There also needs to be more than one set of keys as the size of the property means you can have two families there and it’s not that secure where the keys are left when all your stuff is in the property.

  Reviewed by Mel4.0★Dec 2017

• "Everything about the holiday was wonderful from booking."

  The only problems were: We had a problem with TV's as only one of the 3 worked. After a phone call engineer was very prompt but could not fix problem but was passing it on to be fixed. This did not spoil our stay though. There were dirty trays in oven (should have been checked by cleaners). Otherwise cleaning was up to standard. Would not stop us from booking or recommending this property to our friends.

  Reviewed by Marilyn4.6★Dec 2017

• "The is a perfect house in a perfect location!"

  Spacious, clean, comfortable and cozy. My family and I loved being here, reluctant to leave.

  Reviewed by Siobhan5.0★Jul 2017

• "Perfect location, property, furnishings and fittings."

  Only comment...there was only one tea spoon!

  Reviewed by Louise4.8★Jun 2017

• "Great property very well equipped, a couple of diy issues, tiles off ,loose electric sockets, but excellent standard overall."

  So much equipment in kitchen nowhere to put groceries, enjoyed our stay and if in the lakes again I would re book. X

  Reviewed by Amanda4.6★Jun 2017

• "Wonderful spacious property, great location."

  One negative many chipped cups and plates, but otherwise perfect for our holiday. The staff in the office were very friendly and helpful with our request for Boxing on Sky tv.

  Reviewed by Fred5.0★May 2017

• "The house was warm and comfortable and close to all amenities."

  The kettle broke whilst we were there but was replaced the same day after contacting Sykes. Thanks for that.

  Reviewed by Jennifer3.8★Dec 2016

• "We absolutely loved the house and its location."

  But there were a couple of things that may need looking at:- 1. The loo cistern in the bathroom on the first floor didnt flush without the cistern lid being removed and the button pressed in the cistern itself. 2. The door handle on the inside of the first floor double bedroom kept falling off. 3. All the bedroom curtain rails probably need attention as some of the curtains just fell off completely when pulled back. 4. The main oven was the most complicated thing any of us had ever seen! 5. Could have done with some oven gloves and perhaps a couple of larger saucepans in the kitchen. However we loved the house and thoroughly enjoyed our week. Thank you.

  Reviewed by D4.6★Sep 2016

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