The Coach House at Plas Dolguog

The house was in a beautiful area with plenty of walks and the gardens around the property was very beautiful!

The river walk was also a bonus as the family spent a lot of time exploring. The house was very suitable for a family but the stairs going up to a bed was not great with kids. The down side, the en-suite bathroom had no blinds or curtains so if anyone was sitting in the balcony could see you shower, the hot water in the shower was very temporary, we weren’t to bothered as we could use the other shower in the main bathroom. The kitchen facilities all good apart from only 1 knife, two massive saucepans and no oven gloves or tea towels. The internet was working but I would have not been able to work as dropped in and out. However if all of this was sorted out it would have been 10/10 for the property and the area. I would return and suggest to family and friends but bring the items myself that were missing. Also forgot to say the use of the children’s play area was brilliant as it kept the kids entertained. The garden was secure for the dogs two.

The location, accommodation and general size of this property is ideal for family get-togethers.

The property layout is spacious and the kitchen facility is comprehensive. The bedroom spaces are general well proportioned and comfortable. The underfloor heating throughout the property is very comfortable and efficient. The utility room is well equipped allowing your family to keep up well with laundry etc, and the summer room offers extra space which is a welcome breakout/sanctuary space for quieter moments. Generally we were very happy with the quiet location and size of the property. Downside - the Internet connection is almost non-existent and unreliable making it very difficult for both remote working or evening entertainment (the TV relies on internet connection). There was no DVD player available for a fall-back either. Judging by prior feedback this issue seems to be historic and on-going. Finally, although the bedcovers were clean and well-presented, the quilts and pillows beneath are old and in many cases stained. Could do with an upgrade here I feel! When experienced, the on-site staff and owners were very pleasant and did try to address our concerns. We did have a lovely stay and our event unfolded well.

Dirty and I mean really dirty.

Needs a lot of maintenance done from plug sockets not attached to conservatory that leaks and smells. Walls need painting, holes filled in and quite a few light bulbs changed. The view shown is only one side of the house the rest looks over the hotel side wall. WiFi goes off every few minutes and with a sky glass tv that means no tv or mobile phones

It is a lovely cottage , hot tub was lovely, the kitchen could do with more utensils etc teapot , bowls for microwave ( we had to ask for them the bowl was to big for microwave) a coffee pot would be good , if you really want peace and quiet it’s not the place , there is a house behind and a gardener was making a lot of noise, also there is a laundry room under cottage so washing noises

Fantastic property in a beautiful location.

The communication leading up to the stay was excellent.

The information accurate and property was easy to find. Access was simple and the property was generally clean and had everything we needed. The wifi was poor and unreliable and the TV didn't work, but this did not affect our stay too much.

Our only complaint would be the internet connection was awful.

If that could be up graded it would be fantastic. It’s a beautiful area and so relaxing.

I have corresponded with the owner over the poor cleaning/ preparation of the property and the poor state/standard of kitchen equipment.

It shows a lack of attention to detail which the owner says will be addressed. The garden was not dog secure as claimed. The potential is great as was the hot-tub. For the price I paid I was disappointed,- it could be so good! but all felt a bit tired. However the area is great and the weather was fine.

The house was exactly as advertised.

We had a lovely family celebration, cozy and comfortable stay, shops close-by, in the middle of stunningl Welsh countryside.

First the good.

.. In the countryside, lots of wildlife yet close to town and amenities. Enclosed garden for dogs We loved the covered balcony and hot tub with a mountain and sunset view. The not so good... Despite feedback from previous guests the issues continue. The worst equipped kitchen I've stayed in. Tins dirty and rusty, no bowls, no jugs I could go on. We had to buy our own equipment to cook a roast. The Coach house is not clean, bedding found to be stained, objects under sofa - Deep clean clean required. Water leak in utility/conservatory with associate odour and flies. The TV is not smart. It's very close to the hotel which didn't bother us. What I find astonishing is the owners had now had consistent poor quality feedback, and have not taken action or worse perhaps lied ? Most of the issues could be solved in a short amount of time with small financial input. Having said the above we enjoyed our stay. But standards need to rise - soiled bedding is Not ok!!

All the family really enjoyed our stay .

The owner is amazing .

We had a lovely family holiday with 8-10 adults and a baby, age ranges 1 and a half to nearly 70 years old.

The communal area in the house is great - very social. The large dining table is great for big family meals. The hot tub is a fantastic addition, particularly given the affordable price of the coach house - cheaper than elsewhere. There is a lovely space on the terrace to sit out in the garden for meals. The house does have its quirks. The bathroom window opens to the conservatory and the house it faces the hotel on one side. The other side feels very private though and the bedrooms are cool and comfortable, facing the river - lovely sounds of babbling water. Steph, the owner, was fantastic on our stay. There were a few issues but she gave her all to help us out. She and her family bought the hotel and house last year and are still working out what needs to be done and improved - she is worth talking to if any doubts or concerns.

The level of cleanliness was poor beyond the basics of clean bedding and bathrooms.

Cobwebs with woodlice in at kitchen windows, dirty external windows,a cigarette packet down the sofa, filthy floors- when was the sofa last vacuumed or the floor beneath it swept? Lacked even the basics- only 6 mugs and wineglasses for a 10 person accommodation and no large serving dishes, a broom head but no long handle, taps on the bath that don't work (only shower head operational), broken drawers in the fridge, a blackout blind that only pulls up on one side, intermittent wi- fi and none at all for the last 2 days of our stay. Paddle stairs were mentioned but no indication of their steepness or that there was door/ Privacy to the upstairs bedroom. No mention that the ground floor was a worshop/ laundry, although this didn't impact us particularly, or that the building was so close to the main guest house. Our impression was that it was more remote- saying it was on the Plas Duluog Estate doesn't tell you that there are lodges etc. Having said all that, the views were great and the beds comfy.

The cleanliness, comfort and the maintenance and facilities were all extremely poor.

I have discussed all this with Steph .

Gorgeous property in a beautiful location with fantastic views, would definitely stay here again.

Very spacious and comfortable, and dog friendly. The agency responded quickly when there was an issue with the shower not draining and sent someone to fix it promptly. The only negatives were that the WiFi was rubbish, which made it difficult for members of our group who needed to take work calls, and the gas hob didn't work very well and could only be lit with a match.

We had an absolutely amazing holiday in the Coach House.

Tom and Stephanie were so welcoming and the welcome basket was a lovely touch. The house was well equipped and we all slept soundly in the wonderfully comfy beds. The hot tub was ready to use on our arrival and was available the entirety of our stay which was handy after a day of climbing the stunning views surrounding the property. Our 3 furry companions also loved their stay and the garden was fully enclosed and well maintained. Can not rate this wonderful property highly enough and we will definitely be visiting again! Thanks for having us x