"We had a problem with the bathroom blinds."
Text the mobile and was all sorted quickly the next day.
Stayed before.Cottage is comfortable and well equipped.
Easy walk into Wells.
Quiet location.
Reviewed by Helen5.0★ Apr 2024
"This is my second stay in as many months and it did not disappoint."
The cottage was just as cosy and comfortable as the last time. Its location is second to none. When I arrived I noticed the toaster was gone as it was broken and by the bin but a quick text to the owners and one was delivered that day. You cannot ask for better service if you have any problems. Just ring or text and they are always happy to help. Yet again another great week away even though it was a wet one and we will be returning again in a few months.
Reviewed by Vanda5.0★ Feb 2024
"Chairs bit wobbly and soft."
Mattress dipped. Well positioned rendering the use of the car unnecessary for access to town and beach and coastal walks. Off street parking a bonus. Dog safe garden excellent. The welcoming of dogs in shops, pubs and restaurants a real bonus. All in all glad we went on the recommendation of a friend.
Reviewed by John4.7★ Feb 2024
"The cottage was a nice size, clean and enough equipment for what we require."
Pictures make it look bigger than it actually is. Our only down size was the seating area. The picture shows 1x settee and an armchair. The arm chair had been replaced by a desk chair, which after a while is uncomfortable to sit in.
Great secure garden for our dogs and parking just outside is a benefit.
Reviewed by Janine3.8★ Dec 2023
"Crab cottage is a small but comfortable cottage/apartment with everything we needed for our stay."
The kitchen was clean and well equipped. On arrival there was tea, coffee, sugar with biscuits and milk in the fridge which was greatly appreciated. The beds were also very comfortable. It was also very warm and cosy for a winter stay. To have a decent sized smart TV was great especially if the weather was not the best. The location is excellent and you can walk to everything in Wells no need for your car and the off road parking was a bonus. The garden/ courtyard was totally secure for our dog who can be an escape artist. If you have any issues (or can’t work something as in my case) the landlords are always on hand to help with a smile. I would agree with the other reviews that the back doors definitely need a proper step out as the sleeper is very slippery. The front door could also benefit from a small step as well. All in all it is one of the best holiday cottages I have stayed in and will definitely be coming back.
Reviewed by Vanda5.0★ Dec 2023
"Crab cottage is in a lovely quiet location with parking."
Disappointingly we found the inside not so good. The floors settee and chairs were clean, could see the hoover lines, beds nicely made with clean towels on them but that was it. The cutlery was filthy, as was the cutlery tray inside the drawer, plates, mugs and glasses were similar, so we spent the first hour washing up. The bathroom blind and window sill were also dirty, so more cleaning required. The oven is not fixed so can and did slide out when opening the door, this is very dangerous for obvious reasons, it works very well, just need securing in place. The general standard of decor was ok but it lacks the finishing touches, architrave not finished on loft hatch and a couple of doors, screw heads showing on skirting board, random storage space in twin room, cobbled together from three different units and screwed to the wall, doors and drawers don't close properly on wardrobe in main bedroom. We have stayed in a lot of places over the years and usually there a few basic provisions in properties, tea, coffee, sugar, salt and pepper etc, everything here was empty, apart from a bottle of vinegar! I understand none of this was advertised as being available but it's another tick in the wrong box! I hope the owners see this as constructive criticism, and not just a moan. Crab cottage could be so much more with just a little more work and thought. Steve and Michelle.
Reviewed by Stephen2.8★ Nov 2023
"We found the front door step very high."
It could do with a proper slab type step. The rear door was difficult as the narrow sleeper was wet, narrow and slippery.
The oven was not fixed to the casing unit and was easily pulled out unintentionally.
Some of the finish to the door frames in particular was unfinished.
Reviewed by Peter4.4★ Oct 2023
"Garden overgrown needs some attention accom was not ready at3pm!"
inadequately provided cooking utensils no jugs egg cups sofa uncomfortable had to buy batteries for the remote control for tv before it would work no instructions to operate hob/cooker hv hired many Sykes cottages this was my gd front bedroom window sill dropped bricks exposed also hatch for access to roof hacked in front broom ceiling not finished off!
Reviewed by P2.8★ Sep 2023
"This property was filthy,broken window cills,dirty stained settee ,damp smelly bed ,back garden unseable due to full of dog crap and full of weeds,a terrible property."
Reviewed by James1.3★ Sep 2023
"Lovely accommodation."
Listed as a cottage we felt it was more of an apartment. This did not impact on your lovely stay. It was certainly big enough for two of us & our dog.
Well decorated & furnished & well appointed to get into Wells itself within a few mins walk.
We thoroughly enjoyed our stay.
Reviewed by Elaine4.4★ Jun 2023
"Really lovely cottage, very clean and well maintained."
Had everything we needed for our stay. Enclosed garden safe for our dog. Nicely decorated and furnished, owners have out a lot of thought in. Small but comfortable and well-positioned for access to the town.
Reviewed by Kimberley5.0★ May 2023
"I think four adults sharing would find the cottage rather cramped- only a two seater sofa and a small swivel chair."
No washing machine could be an issue.
Great location for shopping/supermarket/ eating.
Reviewed by Mike4.4★ Apr 2023
"Lovely bungalow in excellant location for quay and town."
Nice enclosed secure garden for pets.Clean inside with all you need just few home comforts like lack of shelves and racks in bathroom but that doesnt distract what lovely holiday let it is and we will book again. We did meet the owner who was very nice and cheers for the beer
Reviewed by Peter4.7★ Apr 2023
"Lovely cottage."
Clean and comfortable. Unfortunately no mop available. Had wet weather and a muddy dog. So I had to clear up on hands and knees. Might be helpful for others staying.
Reviewed by Helen4.7★ Mar 2023
"Really nice bungalow."
Well equipped. Positioned within walking distance of sea and town. Would recommend.
Reviewed by Gill5.0★ Feb 2023
"Lovely modern property in an excellent location with most things within walkable ..."
Lovely modern property in an excellent location with most things within walkable distance - I would say slightly more suited to two adults/two children as opposed to four adults
Reviewed by Tracy4.4★ Jan 2023
"I think this property is new to Sykes and looking at the other reviews I believe the owners are taking on board the recommendations, which is good."
The property is in an excellent location in Wells, close to town centre and an easy walk to the harbour. It has a great enclosed garden for the dog and would be lovely to use in the summer. The main bed is very comfortable. The house was easy to heat but the hot water in the shower could do with being a bit warmer in November. The welcome pack was some beer which my husband enjoyed, thank you. A tea towel would be useful and maybe a small coffee table too. There was no mirror in the bathroom but one appeared whilst we were out, which made me feel a bit uncomfortable to know someone had entered the property during out stay, a call to let us know would have been preferable. This property has great potential but it needs a bit of tweaking, ie splash backs by kitchen sink, some hooks over doors. I would stay here again as I’m sure the owners will make the recommended improvements over time.
Reviewed by Vanessa3.8★ Nov 2022
"I have already left listed suggested improvements."
None of the appartments are either numbered or named and so are not easy to identify upon arrival (without a photo of the property). The remote control for the heating had not been updated for the clock change which meant heating came on not at the most convenient times. It lacked basics like a cafetiere, bread knife, cheese grater or sieve. The shower head was very half hearted. However, these things are easily remedied. The beds were very comfortable and the property is ideally situated within the town.
Reviewed by Pippa4.1★ Nov 2022
"THERE IS NO PROPER STEP OUT OF THE FRENCH DOORS ONLY A OLD RAILWAY SLEEP WHICH ..."
THERE IS NO PROPER STEP OUT OF THE FRENCH DOORS ONLY A OLD RAILWAY SLEEP WHICH WHEN WET IS VERY SLIPPY SYLVIA FELL BECAUSE OF THIS BUT WAS NOT SERIOUSLY INJURED JUST SHOOK UP
Reviewed by Sylvia4.7★ Sep 2022
"Nice cottage in an excellent location with the benefit of a totally enclosed garden which was brilliant for the dog and off road parking."
Unfortunately the key code provided by Sykes was incorrect as was the owners phone number. Luckily the contact the owner function on the app had the correct number. Once I had managed to contact the owner she was very helpful. The cottage was missing an instruction manual for appliances and any local information, maybe due to previous Covid restrictions but would have been useful. The previous occupants had not cleared dog mess from up in the garden, which I had to do to ensure my dog didn’t tread in it.
The TV was internet only, no live TV channels which was annoying especially when the internet was slow in the early evening and all programmes were buffering. The internet connection needs to be upgraded. I think that maybe this is a new property and certain things were lacking, mattress protectors, a decent sized kitchen bin, kitchen scissors, and a hoover to tidy up especially as dogs are allowed.
Dear Nicky, Many thanks for staying with us and for your feedback. Just to let you know that, as per our previous feedback, we have managed to install the normal TV chanells and now there is live TV available at Crab Cottage. We are so sorry that the lack of live BBC, ITV and Chanel 4 , and provision of TV through the internet so severelly spoiled your holiday in Wells . The internet at Crab Cottage is provided by the superfast BT internet. It is the fastest and most powerfull internet awailable in the area. We also will pass your comments to BT and will wait for their reply. We are very sorry that the previous guests have not checked thoughroughly the garden and some poo was left at the garden. and this significantly spoiled your holiday. We will make sure the cleaners will check the garden more thoroughly. The instruction manuals were awailable at the lower draw, in the kitchen. We are ever so sorry that lack of instruction of how to use the standart cooker and the fridge have made your holiday uncomfortable. We also will make sure that we will leave the scissors and a hover at the Crab Cottage, and are very sorry that you were unable to tidy up with the dustpen and brush provided, and it have made your holiday not very comfortable.
We are really preased that you have found the cottage to be nice , in excellent location and with benefit of private enclosed garden, and hope to welcome you at Crab Cottage soon. With best wishes , Jim and Inna .
Property Owner
Reviewed by Nicky3.4★ Sep 2022
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