Arwelfa Lodge

15 Customer Reviews

• "Lovely place to stay and an ideal location for all the amenities."

  Had everything that we needed for our lovely week away. Would definitely book again.

  Reviewed by James5.0★

• "RAW SEWAGE AND RUDE We're really disappointed to have to write this review after looking forward to this holiday for nearly a year."

  We noticed a smell at the property, especially when on the decking - there is quite a bit of construction going on with houses being built, so we thought it may be that or as we're by the sea, stagnant water. We opened a bedroom window and saw raw sewage all over the path to the back of the property - huge amounts of toilet paper and feces. We'd already received a message from Menai Holiday Cottages to say a plumber was coming to fix a toilet seat so we informed him as soon as he arrived. As he was leaving he said someone would be out "in a day or two". I assumed I would get an update on this and was about to chase it up, as we were obviously concerned as it is a health and safety issue, but a plumber turned up that evening and resolved the matter. This was fine, we appreciated the speedy response, although would have appreciated communication to confirm someone was coming. At the end of the day, we've paid for a holiday and we purposefully chose a property that we could "stay in" - with a kitchen to cook, a garden for my baby to play in etc and this was affected by an engineer pumping sewage away for hours that evening. The next day we got a message to say the plumbers report stated baby wipes were the issue, and if we were flushing them to stop. I wanted to make sure everyone was aware we hadn't caused the issue. Firstly, we have never flushed baby wipes, but secondly the amount of sewage on the path was far too much to have been caused by us in 24 hours, it was clearly an ongoing issue. The receptionist couldn't put me through, so I left a message, and Helen from Menai Holiday Cottages called me back. It was an extremly poor customer service experience. Helen was angry that I'd supposedly left a message accusing her of blaming us for the baby wipes. This was clearly an internal miscommunication, because I'd never used the word "blame" and simply wanted them to note that it wasn't caused by us. It was unprofessional, and upsetting. On Friday we got another message to say the plumber was coming back out. I'm assuming calls go through to a call centre because it was always someone different and I was never able to be transferred to the person who sent me the original message and noone seems to fully understand whats happening. When I asked why the plumber was coming again I was told the toilet was blocked, and I had called them on Tuesday to say it was blocked with baby wipes!! Very incorrect and clearly communication isn't great/ messages are getting mixed up as different people deal with them. We waited 90 minutes for a plumber who never arrived, and I never received any communication to say the pumber had or hadn't been/ or there was any further issue. What is particularly upsetting is that noone has ever just simply said sorry this happened on your holiday, or when I called back asked if everything was now okay. There was no customer care or concern. We've had our holiday affected by raw sewage, and yet instead of feeling like we mattered, I was being treated rudely. When we got back off holiday, I sent a message via the app to say we were unhappy with our experience and again, the customer service seems off. Still no apology, and instead I was told the issue had caused the owner "a hefty bill" and I was accused of stealing a pillow. The hefty bill is not my concern - it has nothing to do with us, is part of running a property business and to even mention it to us implies we are in fact being blamed? And to mention a missing pillow in the same conversation as raw sewage is absurd. We have been on many holidays, there has occasionally been a smashed glass etc and we have never, ever been messaged afterwards! It is pathetic. Perhaps your property checks should include inspecting the outside of the property for raw sewage, as well as supposedly missing pillows. This experience has unfortunately put a dampner on what was meant to be a special holiday. We certainly wouldn't return and have also been put off using Sykes again too - I've asked multiple times for contact details to speak to someone further about these issues and my messages have been ignored. Finally, just a few more pointers about the property: • The decking is unsafe - the side railing is slanted, overall very wobbly and there is a big gap between the door and where the decking starts - perfect size for a child's leg to slip through! Definitely not safe for children, be extra careful if they're on the decking • The BBQ in the shed is dirty and has ashes in the bottom • The description states there is beach equipment to use. I asked before our arrival if there was a windbreaker, to save us buying one/bringing one with us, but was told no. There's actually 2 in the shed • Property checks should include checking bulbs - 2 have gone in the lounge area and one has gone above the mirror in the main bathroom • The description states there is two gardens - an "enclosed front garden" with lawn, gravel, furniture and an "enclosed rear garden" with lawn, gravel and storage. This isn't true. There is no rear lawned garden. • General cleanliness needs improving. There were huge cobwebs with dead flies above the curtains in the lounge, lots of dust on the fireplace and the skirting boards, and stains on some of the blinds. Ultimately noone pays their hard earned cash on a holiday and expects to have to deal with raw sewage. Perhaps if this had happened to them on their holiday, they would have been more sympathetic.

  Reviewed by Nicola2.2★

• "Clean, warm, comfortable and well equipped."

  Went beyond our expectations and the view was magnificent. Directions could be a bit clearer as it took us a while to find the property located on the hill behind the front houses. Would definitely recommend and return!

  Reviewed by Paul5.0★

• "We were delighted with our stay at Arwelfa Lodge."

  So much so that we have already rebooked for next year. The view from the terrace is amazing and the property was perfect for our needs. The only negative feedback is that the can openers supplied did not work on the Ambrosia Rice Puddings we purchased and we struggled with the unusual microwave oven! A conventional separate microwave cooker would be a welcome addition! There was no hot water or heating on the Monday because the LPG cylinder needed replacement but it was replaced the same day once we placed a call.

  Reviewed by Ronald5.0★

• "Wonderful view and weather."

  We had a fabulous time.

  Reviewed by Susanna4.1★

• "We have stayed in a lot of properties round Abersoch and this has to be one of our favourites, it’s in a fabulous location with amazing views."

  It was clean and the facilities were really good! We have booked again for next year as this property is idea for us for a break away.

  Reviewed by Kerry5.0★

• "We have stayed at many properties at The Warren and this is our favourite."

  The property was modern and the specification was at such a high standard. The beds were super super comfy! The view was lovely and the outside space was extremely large. The owner was incredibly helpful. We had a wonderful stay!

  Reviewed by Liz5.0★

• "Absolutely beautiful place to stay in a great location."

  Would definitely stay again. If there was anything to improve would be the water pressure was too low so when having showers it wasn’t strong enough. TV signal wasn’t there but presume this was as it has other channels. The extra touch with a bottle of Prosecco on a arrival was lovely

  Reviewed by Alison4.7★

• "Fabulous stay yet again."

  Excellent facilities and comfort. Cannot fault the service or communications when we had a problem with a toilet and power cut.

  Reviewed by Collette5.0★

• "We love staying in Abersoch, but the location of this home made our stay extra special--we could walk to several beaches on foot and the town's restaurants and shops were just around the corner!"

  The home was very comfortable, clean and the views where absolutely amazing. There is a leaky ensuite toilet that we didn't use but had to keep mopping up and we would've been able to hoover if the bag wasn't packed full and spares were kept on hand. Everything else was lovely though, and we hope to stay there again next year!

  Reviewed by Andrew5.0★

• "We had a lovely time and will re book for 2017"

  Mr Ross

• "We had a lovely time and would definitely stay again."

  Mrs Kirchner

• "We really enjoyed our stay at Arwelfa Lodge and hope to return next year."

  Mrs Bateman

• "We had a super week at Arwelfa Lodge with great weather too."

  Mrs Hartley

• "We really enjoyed are stay we thought the lodge was amazing thank you"

  Mr Williams

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