Castle Apartment

31 Customer Reviews

• "Overall thoroughly enjoyed our stay at the apartment."

  Not a big thing but we found the tv a little complicated to work would have preferred a simpler set up. My husband found the small single beds uncomfortable ideal for children not adults. Yes we would definitely come back and recommend. It was good we could get in touch with the owners because we had a problem with the tv and the husband came within the hour

  Reviewed by Christine4.4★Sep 2023

• "Lovely location is very convenient for enjoying the castle, town walls and the waterfront."

  Relaxing view from the bay window in living area. Well-equipped kitchen convenient for breakfasts and small meals. Master bedroom and bath very comfortable. Owner was very responsive and helpful for resolving small Wi-Fi issue. No issues with noise or neighbors. If climbing steps is ok, this flat is recommended!

  Reviewed by Gregg4.7★Aug 2023

• "We had a lovely stay."

  The welcome pack was excellent ,thank you. Ideally situated. Everything you could need in the flat Lovely view from the bedroom window 24 hr parking was the cheapest we have ever paid while on holiday! Will be reccomending the flat to our friends.

  Thank you so much for your lovely feedback, we are so glad that you enjoyed your stay at the Castle Apartment and hope to welcome you back again. Property Owner

  Reviewed by Ann5.0★Nov 2022

• "The front door was very hard to open and close and the residents of the flat below smoke in the passageway therefore the smell is offensive plus the stair carpet from the first floor down is not clean and smells of wet dogs."

  The apartment it’s self was ok but Felt damp and cold when we arrived, maybe the heating should have been left on low to avoid this. Although the flat was clean and tidy it’s looks like it needs a spring clean and some of the bedding looks and feels passed it’s best. This did stop us from enjoying are three night break as Conwy and north Wales is breathtaking.

  Hi Lynn, Thank you so much for your feedback. We value all feedback and are always looking to make improvements. It is unfortunate regarding the entrance hallway, the wrong colour carpet was installed and we are waiting for this to be replaced. We are supposed to have a cleaning rota with the other units but unfortunately it seems not all are following it, I will bring this up at the next tenants meeting. The hallway is being renovated this winter along with a nice new main front door as the current wood door swells with the rain and so becomes a little stiff. The building itself is a non smoking building and so as long as the other tenants/owners aren't smoking in the hallway itself, we are unable to stop them standing in the doorway as unfortunately as I am sure you can appreciate, it is a shared area. We can assure you that the apartment isn't damp, it may have felt a little cold as the heating is set on a timer to come on once in the morning, the afternoon and evening. We are unable to have the heating on all day, ready for guest arrival as guests arrive at different times, check in is from 3pm however some guests don't arrive until the evening, and so at this time with the cost of heating we are not in a position to heat an empty apartment all day, which I hope you can understand. The apartment heats up quickly once the heating comes on and we provide some free logs to get the fire going to make the lounge cosy. We do provide information on the heating in our guest book, so if guests wish they can adjust the heating to their liking, we just ask that it is set back on timer upon check out. Thank you for the comment regarding the flat being clean and tidy, we do take pride in our cleaning and have always had positive feedback in this regard, we feel we do a thorough job each change over, however in addition we have quarterly spring cleans. The Indian restaurant is great food and yes unfortunately doesn't serve alcohol, however there is a small newsagent opposite the restaurant which is handy, we just popped over there the last time we ate at the restaurant and as you say the restaurant will provide you glasses without any charge. We do hope that your experience of the apartment itself, with its central location, lovely views and cosy window seats was a good one and that you enjoyed the area. Thank you Property Owner

  Reviewed by Lynn2.8★Nov 2022

• "We had a lovely stay!"

  The apartment was first class! The entrance hall was awful it was dirty and the smell wasn’t very nice either! It couldn’t have been cleaned in months if not longer! I would also mention although you state the amount of stairs to the apartment you don’t say how steep they are, which I think you should!!

  Hi Jacqueline, Thank you so much for your kind feedback. We value all feedback and are always looking to make improvements. It is unfortunate regarding the entrance hallway, we are supposed to have a cleaning rota with the other units but unfortunately it seems not all are following it. The hallway is due to be renovated this winter along with a nice new main front door, so we do hope you return to see it! Thank you Property Owner

  Reviewed by Jacqueline5.0★Sep 2022

• "Loved our stay."

  Loved the extras (coffee, bread ,milk, and wine). The apartment was fantastic.

  Reviewed by Jennifer4.7★Jun 2022

• "We had the most amazing holiday."

  The Castle Apartment is absolutely fantastic, we didn’t want to come home. Inside is immaculate, so cosy and welcoming, lots of added touches such as wine, chocolate and Welsh cakes on arrival. Milk in the fridge and bread, we honestly could not have asked for more. The window seats are amazing. It’s the perfect location to explore North Wales. Highly recommend Zip World and the train up to snowdonia. Conwy is a beautiful village. We will definitely be back. Thank you.

  Reviewed by Rachel5.0★Aug 2021

• "Lovely location, very nice flat and excellent service & contact from the host."

  Reviewed by Matthijs5.0★Jun 2021

• "The accommodation was lovely."

  Clean, comfortable and a perfect spot from which to explore Conwy. It was a great touch to receive welcome gifts, such as bread and wine on arrival. I would highly recommend a stay at Castle Apartment.

  Reviewed by Lucy5.0★Jun 2021

• "We had a lovely week at Castle apartment."

  The property was very clean and comfortable. Thank you to the owners for the generous welcome pack. We did have a small problem with the door lock and I would like to thank Abbie (Sykes) for the helpful and efficient way she handled this and also to the owners for the quick response

  Reviewed by Michael5.0★Sep 2020

• "The entrance hall and stairs doesn't inspire confidence but the apartment is a little gem and perfectly located."

  Owners go above and beyond providing nice extras like wine and welsh cakes. Lots of emails from Sykes all providing timely and accurate and useful information. There is some discrepancy in the website literature which states a parking permit is available for client use but this is no longer available having been withdrawn by the owners (which they confirmed in advance through their own pre-visit email) Overall very good first experience of using Sykes and very satisfied with the accommodation.

  Thank you, we value all feedback and endeavour to always improve our guest experience. We are glad to say that the hallway and stairs are booked in to have some much needed redecoration. Apologies with regards to the parking permit, we haven’t had the permit for over a year now as the local council withdrew them for holiday let’s. Sykes were informed to advise all guests and all information and literature is now updated. Property Owner

  Reviewed by Richard5.0★Sep 2020

• "The two single beds in the 2nd bedroom were quite uncomfortable."

  You can tell they were old sprung mattresses, i could feel each individual spring in my back. The pillows were also very flat and old. The shower was also quite poor, temperature was fine but the pressure was terrible, had to stand right up against the wall to wash properly. Otherwise we were happy with the rest of the property which was elegant and well maintained.

  We are sorry that you felt that the beds were uncomfortable, mattress comfort can be a very personal thing of preference however we can assure you that these mattress are less than 2 years old as they were brought when we purchased the property, maybe because they are hardly used is the reason they seem uncomfortable. Nevertheless we apologies for this inconvenience during your stay with us. Again the pillows are fairly new and we understand that pillows are something, that again is a personal preference and so we do offer a pillow menu with a variety of pillows available for your choosing; from duck feather to memory foam to ensure that all our guests have an option suited to their preference. Thank you for informing us about the shower, we will have someone take a look at it to see if we can improve the water pressure. We are glad that you found the apartment elegant and well maintained; we take great pride in ensuring that all our guests have an enjoyable stay with us and we hope to welcome you back again soon. Property Owner

  Reviewed by James3.8★Aug 2020

• "Excellent apartment- can’t wait to return!"

  Reviewed by Sarah5.0★Jul 2020

• "I know Conwy very well and own a property within the walls that us being renovated."

  I have stayed in many rentals. I loved this apartment which is very spacious and comfortable. I felt totally safe and loved the view from the bedroom and having a bath. Nothing to complain about. At all and I will stay again and recommend it. Thank you for hosting me and the little extras you provided which were most welcome

  Reviewed by Karen5.0★Jul 2020

• "Very nice flat in a great location."

  Best chip shop in Conway next door - also a very food bakers,cafes and pubs a stone's throw from the door. Nice views from the bedroom window and all amenities needed for a comfortable stay. Highly recommended !

  Reviewed by James5.0★Mar 2020

• "Lovely clean, warm and comfy apartment with everything needed."

  Central location, great views.

  Reviewed by Claire5.0★Feb 2020

• "Superb location."

  So clean and welcome pack a lovely touch

  Reviewed by Karen5.0★Jul 2019

• "We had hammering sawing loud music and shouting constantly from the apartment above which was being renovated by builders."

  This went on from Monday to Friday 7.50 to 17.00, and on the Tuesday the builder started banging around at 5 am. I can't believe you have the audacity to send me this survey as I have contacted you twice about the noise, but you have not got back to me. I am now taking further action to obtain some redress from your company.

  Dear Mr and Mrs Goodacre, I'm terribly sorry that you experienced this during your stay. I am glad that you contacted me directly as soon as it was an issue, so that I could address it with the owner and agree with him reasonable timings for the noisy works. It is unfortunate that the owner did not adhere to the agreement on that occasion and that you were rudely woken at 5am and for this I can only apologise again. Not that it helps you now after the issue but to let you know I did have a very strong exchange with the owner about that. As you can see from our feedback this is a one off case for us and something we take very seriously. I have informed Sykes to arrange a partial refund and they would contact you again to arrange this. I do hope you had a relaxed morning and enjoyed the breakfast I arranged for you at the Castle Hotel....I have never been but heard it's delicious! Again I am sorry that this caused you an inconvenience and affected your stay with us and we do hope that we can make it up to you again in the future. Thanks Paula Property Owner

  Reviewed by Helen2.5★Jul 2019

• "Beautiful apartment with lovely original features."

  Very comfortable, roomy and felt homely. Loved the harbour view in the master bedroom. All the rooms have window seats which is a lovely touch. Great location on the high street, close to amenities, harbour and castle. Only a few miles from Llanlundo and the great ormes which was a great day out!

  Reviewed by Jackie5.0★Jun 2019

• "A beautiful flat in excellent location."

  Really well equipped, we had a wonderful time and are planning to book again next year

  Reviewed by Sheila5.0★Jun 2019

• "The location was perfect and the apartment was exactly as described."

  It was clean and our every need was met. It had everything that we needed for a great stay in Conwy. I would just point out that there are some offers in the welcome pack provided that are no longer offered. We were advised that this was due to change of ownership.

  Reviewed by Kelly5.0★May 2019

• "Lovely well equipped apartment a lot larger than expected really comfy and ..."

  Lovely well equipped apartment a lot larger than expected really comfy and homely, great beds nice and soft , lovely window seats to watch the world go by , great harbour views from back ,a real home from home right in the heart of Conwy excellent fish and chips next door and a lovely bakery opposite the front door and hallway dont do it justice, stairs could be a problem for people with walking difficulties ect but a great suprise when you walk in the apartment, a lovely touch of bread , milk, wine , chocs , welsh cakes was much appreciated

  Reviewed by Steven4.7★May 2019

• "The apartment was excellent, little touches like fresh bread and milk on arrival."

  The only issue was the halogen street light outside the front bedroom. It's so bright I had to buy a sleep mask, really needs some blackout curtains in there.

  Reviewed by Charlotte5.0★Apr 2019

• "The apartment was exactly as described."

  Clean, comfortable and ideal location and layout for our needs. Nice little touches including milk, bread, toiletries and chocolates. The only surprise was the entrance to the flat which was dark (no downstairs light switch), damp and unpleasant smelling. It did let the place down a bit. But overall it was perfect for our weekend.

  Reviewed by Clair4.7★Apr 2019

• "Lovely place."

  All pretty much what we expected from the description, so no surprises.. we'd definitely go back again. Pros: Conwy is a great little town.. lots of interesting places to visit, and you're right in the centre. There's an amazing bakery directly opposite the apartment.. cakes & pastries to die for. The double bed was super-comfortable, with a great choice of pillows (there's a "Pillow Menu"). Cons: 35+ steps up to the apartment, but great views once you're up there. TV reception terrible, especially in the evenings.. keeps breaking up and cutting out. Shower over batch is particularly weak.. the water struggles to reach the ground!

  Reviewed by Brian4.7★Mar 2019

• "Lovely flat , right next to the ancient city walls ,which we walked around several times !"

  A lovely view of the estuary from rear bedroom , view of castle street from lounge / kitchen - perfect for people watching , in the window seat, as flat is two floors up ! Plenty of pubs/ cafes / restraurants / hotels for eating and drinking , a large Tesco half a mile away , and a Spar shop in the town , so evething you need within walking distance. We will hopefully be returning in the next year or so , maybe slightly later than early March , as a lot of the places to visit were still shut for the winter .

  Reviewed by Nick4.4★Mar 2019

• "Excellent apartment in a great location in the centre of Conwy."

  About a 2min walk from Conwy Castle and opposite a delicious bakery and 30 second walk from the Costa Coffee. So convenient. I loved sitting in the large bay window which had been fitted with comfy cushions and just watching the world go by. We found Mount Pleasant the best car park location and was just a 5min walk down the high street to get to. Would highly recommend visiting Conwy and staying at Castle Apartment.

  Reviewed by Sophia5.0★Nov 2018

• "The tv keeps lost of signal in the apartment the Internet is very bad ..."

  The tv keeps lost of signal in the apartment the Internet is very bad can't get Netflix at all the main bin was full and someone put it at the front door the parking is not great the apartment was nice inside but when you have a child with you the need the tv or Netflix to keep them happy at night the tv keeps freezing the stairs are a bit much when you have a young kid with you and the car park is a bit far away from the apartment when you have the kid I had to go round the one way system three times before a could get a parking space just to drop off my wife with the pram and shopping almost every day before I had take the car to the car park

  I am sorry to hear you experienced Wi-Fi and maintenance issues during your stay at the cottage. We want you to have all advertised facilities on our website and we strive on having exceptional property standards in all Sykes’ properties. We will investigate the issues with the property owner to establish why our service has fell short on this occasion. This is not our usual expectation and would like to assure you that your issues are being handled. If you would to discuss this further, our lines are open 7 days a week from 9am until 7pm. Property Owner

  Reviewed by John3.8★Sep 2018

• "Wonderful apartment, great location."

  Tea and Welsh cakes were a nice touch !

  Reviewed by Michael5.0★Sep 2018

• "Great location and great accomadation, we all loved it."

  Reviewed by Paul5.0★Sep 2018

• "Lovely apartment, would defiantly stay here again!"

  Reviewed by Catherine5.0★Aug 2018

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