“Very bumpy, pot holed lane, no directions to cottage, toilet seat was broken on ...”
Very bumpy, pot holed lane, no directions to cottage, toilet seat was broken on arrival, front door very stiff to lock and unlock, rubbish left in outside bin, frozen chips left in freezer, sporadic heating which was hard to use, no welcome pack both tutorial and welcoming, bathroom dated and needed cleaning, lots of hairs around toilet, no clothes hanging space upstairs , fitted sheet upstairs very bobbled, no drainer on sink, no bin liner in kitchen bin, dome crockery worn and needed washing due to dog hairs,
The cottage is located along a country lane. It lies on a conservation area
where no tarmac cannot be placed. The owners however consistently manage
the road where all types of vehicles from sports cars, electric cars,
sailing trailers and all other vehicles can easily access. We have never
had any previous issues.
Directions are clearly stated on the Sykes website. There are also very
large signs at the bottom of our driveway stating the entrance to our
cottages. There are also signage 100 m form the village notifying guests of
our entrance. If at any stage, guests wish to contact for directions,
please feel free to do so.
The door was tested afterwards, and there have been no issues! Following
showing the guests around, the bins were emptied immediately. The new
heating controls are totally in control of the guests. There have been no
issues reported previously or afterwards.
Due to many recent refurbishments in and around the cottage, there is
currently a welcome pack been drawn up complementing the changes. However
in this interim period, the owner welcomes all guests on arrival talking
and advising guests of general house rules, controls etc. If at any time
guests are unsure of anything, please knock on the farmhouse door they are
there to help!!
The cottage is kept to a very high standard with cleanliness our priority
and have had no previous complaints. All crockery and basins are inspected
prior to all guest arrival and any damages are rectified prior to guests’
arrival.
As this is a smaller cottage, there is plentiful of hanging space
downstairs in the hallway and in cupboards. There are also draws and
cupboard storage upstairs.
It must be noted that the owner spoke to the guests on departure and stated
that they had an Excellent stay. It is very unfortunate that the comments
were not mentioned during their stay whereas any issues would have been
sorted immediately. The owners are located in the nearby farmhouse where
all guests are welcome to visit if they have any questions when staying at
the cottage so any issues can be rectified immediately for a comfortable
and memorable stay.
Sykes owner relations