-
"Lovely house in a nice quiet area."
The location is great, and we were able to travel easily to other areas of North Wales. Great chippy over the road! Parking was difficult on the property so we used the car park next door without issue. The beds and other furniture were comfortable. The garden is lovely too. The only downside was the cleanliness and maintenance. The property needs a good clean, not just a wipe over. There is webs in the corners, hairs around the bath, dust etc. The bath towels were grubby, with old stains, holes and pulled threads. There also wasn't a hand towel provided in the kitchen and upstairs toilet, and no dish cloth in the kitchen. The pictures showed more garden furniture than there actually was, so we didn't bring extra camping chairs - disappointed as there wasn't anywhere to sit in the sun in the grassy area. Overall its a lovely house and in a great location, just would expect it to be cleaner for the amount paid!
Hi. Thank you for your review. We are glad that you liked and enjoyed the house and the gardens and we would like to sincerely apologise for the issues you experienced with the cleaning and the lack of outside furniture.
Regarding the outside furniture Sykes immediately arranged on our behalf to rectify this matter and have now restored the furniture so that it matches what’s shown on the advert. It appears that the furniture was stored away over Winter but not put out for the start of Spring. We apologise for this oversight.
Regarding the cleaning we completely agree that the standard of service you received was unacceptable. The cleaners are contracted through Sykes as part of a managed service that we pay for and they have taken up all these issues with them as a priority. The cleaners have now undertaken a deep clean of the property and have committed to ensuring that the quality of future cleans and the standard of the towels are to a much higher level.
For the inconvenience you experienced we will ask Sykes to refund you some money as compensation and we hope that you still managed to have a nice holiday despite these issues.
Property Owner
Reviewed by Helen4.0★Jun 2026
-
"Such a lovely stay."
Thank you
Deb & Ian Plus 4 MoreJun 2026
-
"We stayed at the property over Easter with 4 adult and 3 children."
The house is large, clean and well equipped and within a short walk of Conwy. We had a wonderful time!
Thank you for taking the time to provide your really helpful feedback and we are so pleased you had a great stay.
Property Owner
Reviewed by Stephanie5.0★Apr 2026
-
"Gorgeous stay, beautiful house and great weather!"
Thank you
Lee, Nuala, Sharon, Jon, Keith, Nichola, Sally & DarrenApr 2026
-
"Fantastic holiday for 3 generations."
We loved the house & garden and the weather was lovely! Hopefully we will be able to come back again.
Steve, Annie, Steph, Alex, Ned, Bea & MabelApr 2026
-
"Lovely stay here over Christmas, location was perfect."
Space worked very well for us all!
Ingoldsby FamilyDec 2025
-
"Really nice stay."
Gorgeous house with AMAZING decor, comfy bed, great location. Will be back
Hannah & FriendsNov 2025
-
"Amazing time here, we had a wonderful stay, lodge is in a great location, lovely chippy at the end of the road."
We will be back. Thank you
The Roberts, Whittaker, AllredsNov 2025
-
"This was a lovely home from home house with all the facilities needed for a great weekend stay."
We all thoroughly enjoyed the weekend and would definitely return.
Thank you for taking the time to provide your really helpful feedback and we are so pleased you had a great stay.
Property Owner
Reviewed by Paula4.0★Sep 2025
-
"This was a lovely cottage to stay in and was in a perfect location."
The rooms were decorated beautifully, and we had plenty of utensils and equipment in the kitchen, for our stay.
The only small downside, was that there weren’t enough seats in the living room area for us all, so a couple of us had to sit on the floor, when we were all in there together.
The garden area was really peaceful, scenic and private. It wasn’t overlooked at all.
A small, moveable bistro set would be a lovely addition to the lawned part if you wanted to get more of the sun/shade.
All in all, we loved our stay here and would definitely recommend to others.
Thank you so much for your very helpful feedback and we are so glad you liked the house and had a lovely time. We will review the seating in the lounge and consider your suggestion of a bistro set on the main lawn and see if we can make some improvements.
Property Owner
Reviewed by Emma5.0★Aug 2025
-
"Lovely house for our stay."
Kids all had their own big rooms to relax in. House clean & spacious, needed a good base for all the zip world activity days we had booked. Also lovely walk into Conwy. Thank you!
Sarah, Jonathan, Alfie, Grace & FreyaAug 2025
-
"Wonderful stay enjoyed by all - perfect location!"
Thank you
Hayley & FamilyAug 2025
-
"Beautiful house, great location and a lovely stay!"
Would definitely recommend. Thank you
Emma, Adam, Bryony, Ethan, Ann, Mike & GillAug 2025
-
"Amazing house."
.. beds were a dream. Also beautiful location. We will be back!! Thank you
Bernadette & FamilyJul 2025
-
"Great place, comfortable beds & facilities."
Well equipped house for a family stay. Thanks
Laura & FamilyJun 2025
-
"Stunning garden, well equipped kitchen, feels like home, amazing view."
Definitely coming back again
Currell FamilyJun 2025
-
"Great house and lovely place!"
Albert And FamilyJun 2025
-
"Great location and lovely house and perfect location, wonderful location"
Jun 2025
-
"Great house, great location in Conwy."
Had a blast, wall to wall sunshine every day 'off to the beach on the way home!
Jun 2025
-
"A beautiful house in a beautiful part of the world."
We all loved it, well done! and the weather was great!! Diolch!
Jun 2025
-
"Wow what a beautiful spacious home."
The pictures don't do it justice. Loved every second of our stay. Hope to be back in the future. Thank you!
Jun 2025
-
"We loved our stay thank you!"
A great house :)
Jun 2025
-
"What a lovely house!"
What a lovely place! Thanks!
Jun 2025
-
"Love the house and a brilliant location."
We did well with the weather :)
Gemma, Dave And FamilyJun 2025
-
"Our stay at Gweryl Lodge was a great base for exploring North Wales, with its spacious and modern design."
The kitchen is well-equipped, the bathrooms are luxurious with amazing baths, and the beds were incredibly comfortable. The location is perfect, offering easy access to nearby attractions, making it ideal for families.
However, several issues affected our experience. The fireplace was not working, and despite contacting support via chat on the first day, we received no response. We tried replacing the receiver’s batteries, but it still didn’t function, possibly due to a faulty pipe or spark. There was no hairdryer, which was inconvenient for my wife. Some sinks, particularly in the room with the shower, were partially blocked, causing very slow drainage. Significant dust under the beds was noticeable when our kids, playing hide and seek, got covered in dirt. The property lacked basics like sugar, salt, and pepper, and there weren’t enough towels. A damp smell lingered, leaving our clothes with an odd odor by the end of the stay. The entrance is very narrow, making reversing difficult for our large SUV, requiring assistance, though smaller cars should be fine.
Gweryl Lodge has great potential, and with these issues addressed, it could be an outstanding holiday home. We hope to see improvements and would consider returning for another Sykes holiday.
Thank you for the very helpful and constructive feedback, this is a new venture for us, and your feedback really helps us to get things right.
a) Firstly, we have reported to Sykes the lack of response from them to your chat message regarding the fireplace and asked them to investigate the matter further and to issue you with an apology.
b) With respect to the fireplace not working I have asked our Gas Safe engineer to attend the property to investigate the issue and repair the fireplace.
c) Dust under the bed / blocked sinks – we have asked our housekeeping team to resolve these matters going forward.
d) Towels – our housekeeping team provide these and have allowed for one bath sheet and one hand towel per person (i.e., 8 of each in total), plus provision of an additional hand towel in each bathroom. They may not have left the correct number of towels for your stay and are investigating the matter further to ensure it is not repeated.
e) Basic cooking ingredients (salt/pepper/sugar) – our housekeeping provide sugar in the welcome pack and in future are going to include salt and pepper sachets.
f) Hairdryer – we will ask Sykes to provide one (after it has been PAT tested).
g) Musty/damp odour – the house is very old (parts of it including the cellar date back to the 17th century) and despite tanking all the walls and replastering them, there is still some moisture in the air emanating from the cellar. The cellar has a crude drainage system, which was installed when the house was built, and this is what is causing the smell. We have previously sought expert advice on how to resolve the matter, but our options are limited. We have spoken to Sykes and their expert has suggested installing a Humidistat fan which will come on and off when it detects moisture in the air. Sykes are currently obtaining a quote for this and once installed, we hope it will alleviate the musty smell.
h) Parking – we agree that parking on the driveway can be a bit challenging especially if you have a larger vehicle. We will in future be advising guests in advance regarding this and providing some more specific instructions. There is also the option to use the free public car park right next door to the house.
Property Owner
Reviewed by Albert4.0★May 2025
-
"Great place to stay."
15 min walk to conwy town centre. Really reasonable price for what you get. Clean, spacious and well located. It would be great if there was a 2nd shower but apart from that everything was great.
Thank you so much for your very helpful feedback and we are so glad you had a great time. We completely take on board your point about the shower. When we renovated the house we did try and plan for a second shower but the space and layout just didn’t allow for this without losing a bedroom so the two bath tubs in the bedrooms was the only compromise solution.
Property Owner
Reviewed by Andrew5.0★May 2025
-
"Great Potential"
FrostMay 2025
-
There are no reviews featuring this term
Show all reviews