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"Loved the whole place, fantastic views although having lived in Clawdnewydd, Llaneliaden and Graigadwywynt they came as no surprise."
Would have liked directions from the A5.
A measuring jug in the kitchen would have been handy, or did we miss that?
Otherwise a well stocked kitchen. Comfortable and roomy accessible bedroom with room for my scooter and stroller along with my husband's electric wheelchair and commode. We had brought our own ramp so the lip on the front door did not cause a problem.
Altogether a lovely stay even though we were not in the property much.
The patio was a great place to relax.
Thank you for such a homely place to stay for our two days visit.
Thank you very much for your feedback, we are glad that you enjoyed your stay.
Property Owner
Reviewed by Lesley5.0★May 2026
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"We booked a five‑night dog‑friendly break based on the listing stating there was “an enclosed area close by to walk your dog and let them run free."
” In reality, this turned out to be a tiny gravel pen, not remotely what was reasonably implied, and there was nowhere suitable to walk our dog locally without having to drive elsewhere.
There was also ongoing noise disturbance from nearby hounds/dogs, which unsettled both us and our dog. To make matters worse, the bed frame in the property was loose and unstable, forcing us to put the mattress on the floor to sleep.
We raised concerns shortly after arrival and gave an opportunity for the issues to be resolved, but ultimately had to leave early because the property was unsuitable.
Hi, Thank you for your feedback. requirements. The enclosure is 20ft x 40ft which we have received a lot of positive verbal feedback from guests.
We are sorry to hear that you felt the dog enclosure was not sufficient for your
With regards to dog walking around the area. the complex is situated in a rural setting. On discussing this matter with the guest we recommended an area which is a couple miles from site. recently the council have created a lovely river walk through the forest from Cynwyd - Corwen. Unfortunately it is not wheelchair accessible. Rhug farm estate offers an ideal setting for dog walking along the river in a field.
With regards to the noise disturbance (hounds) this was beyond our control as it sometimes travels along the valley from LLandrillo way. We do sometimes have our own stock grazing in our fields and sometimes there might be sights/sounds that are present. We are lucky enough to have a variety of birds including Curlews, Canadian geese, swans etc which are a great attraction.
With regards to the bedframe, this was raised whilst we carried out our morning hot tub checks. My husband apologized and explained that this had not been raised to him from the cleaners. He offered to amend the problem straight away and the guest responded in saying that they had put the mattress on the floor and were happy with this.
Unfortunately the guest did not communicate through myself as we do provide contact information with a number and an email address. They managed the issues raised through Sykes.
Property Owner
Reviewed by Paul2.0★Apr 2026
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"The situation of the property and cleanliness were good."
But there were significant deficiencies e.g. no heat available in the bedrooms (the weather was cold and we needed heat but no apparent means to get the radiators going; the larger towels in the bath/shower rooms were far too small; no heat available in towel rails to dry towels; no hand towel in the kitchen; we had great difficulty getting the dishwasher to work and there were no instructions; though a "Welcome Pack" is usual (and one is mentioned in the Sykes documentation) there was no such thing.
The “Welcome pack” has always been situated on your notice board in the kitchen dinning area. Within the pack it contains useful information regarding contact details and guidance regarding your heating, Along with other information.
Our heating system is underfloor downstairs and radiators upstairs. Prior to your arrival all heating is checked and set at 18 degrees Celsius during this time of the year. Once the temperature reaches 18 Degrees Celsius the radiators will not produce heat due to the thermostat.
All of our laundry is out-sourced therefore this has always been the “standard” bath towel size. Up until now we have never received any complaints about this.
We make sure all of our appliances within are self-catering units are customer friendly. But we will consider laminating the instructions to prevent any further inconvenience.
We received no communication from yourselves or Sykes regarding the inconveniences you were experiencing throughout your stay, therefore we were unable to resolve any of your issues.
We hope that these issues did not impact on your enjoyment of your stay.
Property Owner
Reviewed by John3.0★Sep 2025
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"Perfect accommodation in a stunning location."
Everything that you needed was in the lodge.
Thankyou for your kind words. We are glad you enjoyed your stay.
Property Owner
Reviewed by Laura5.0★Oct 2024
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"Thoroughly enjoyed my stay there."
Weather was wonderful which helped, a fantastic cottage with brilliant views..would definitely recommend and will visit again in the future. Kids loved it also.
Reviewed by Philip5.0★Aug 2024
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"Wow what a view!"
The Hay Store was stunning, spotlessly clean, well equipped, spacious and comfortable with great mattresses and bedding. The hot tub was wonderful to relax in and enjoy the incredible views of the Welsh valley and hills looking out over a field of beautiful cows. We loved the goats out the front and views from the master bedroom of the river below. Thank you for a fantastic stay.
Reviewed by Charlotte5.0★Aug 2024
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"The Hay store was a lovely cottage in an idyllic setting, just the place to de-stress."
Hot tub was checked every morning and items such as eggs, milk, wash up liquid and hand sanitizers left for us was very thoughtful.
Reviewed by Carol5.0★Jul 2024
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"Julia the owner was very courteous and knowledgeable of the local area."
The “Haystore” was clean, spacious, relaxing with amazing views.
Me and my partner didn’t want to come home.
Reviewed by Les5.0★Jul 2024
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"Already told the owner that the lamp in our room wasn’t working and the shower in the other bedroom leaked."
RebeccaOct 2023
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"Clean and comfortable."
Wifi was poor.Some soft lighting/lampshades in the living room would be good.
RoySep 2023
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"This was an amazing property that really suited our needs."
Somewhere to get away from it all and have some downtime. The facilities were excellent and the downstairs bedroom and wet room perfect for elderly parents. Table was a great size and allowed us to have a jigsaw on the go at one end and eat at the other. Hot tub was amazing and very well maintained and easy to operate - we used it daily - 4pm was hot tub time
RachelSep 2023
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"Can’t fault the cottage at all, it was super clean, with everything you would need for a lovely break away."
(Even fly spray was most appreciated). Just wish we had booked to stay longer to explore the area more. Hopefully visit sometime soon.
KellyAug 2023
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"We had a lovely stay at The Hay Store."
We did have a few issues when we was there 1 being a lot of flies no matter how many we killed with spray etc they would not go. We were advised that this had never been an issue before but was really off putting when cooking food. The only other negative we had was with the hot tub not being private, it was next to the car park and we found the family staying next door would walk past to and from their car which made us feel very awkward. The hosts were lovely, very helpful and friendly.
KelliAug 2023
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"Wonderful place to stay"
SarahJun 2023
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"We had such an amazing stay at hay store!"
Everything was perfect , from location to cleanliness in the cottage. Views are awesome, hot tub was looked after by host every morning, we even had fresh free range eggs and milk on welcome. Very nice inside and outside. Loved the morning view with a cup of coffee in the mountains and fields of sheep and little lambs playing around. Owner was very friendly and kind. We really really enjoyed at this place and will definitely come back there ! Nice private place if you want a good break from humans and city. Loved it and rate it millions of stars!!!!
SandraMay 2023
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"We had a lovely stay."
Beautiful countryside and the cottage was very comfortable. One of our neighbours were loud one night and kept us awake for a while. But other than that we had a nice break.
GillianMay 2023
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