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"A lovely decorated clean and well equipped cottage, we had a great new year and spent time exploring the local beaches with our kids."
Cottage was cosy and spacious to return to at the end of the day. Kids loved being able to walk to the swimming pool each morning.
Reviewed by Stuart5.0★Dec 2023
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"Such a beautiful, well decorated, cosy cottage."
Very well equipped and the little extras were a lovely touch.
It had a real home from home feel.
Our only suggestions would be, that the soap dispensers in both bathrooms were empty/near empty on our arrival.
And
The main bathroom could benefit from a small refresh.
Other than that we had a amazing stay in a beautiful cottage. We have stayed at The Bay many times in the past and will definitely be booking Willow Cottage again.
Reviewed by Claire4.7★Oct 2023
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"A Really lovely place it is really clean, cosy, and well equipped."
We will definitely be back at Willow Cottage soon. Thank you
The Elmers From YorkOct 2023
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"A wonderful little cottage!"
We had lots of fun exploring the beaches and the local area- thank you
The GoodallsOct 2023
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"In general the property looks and feels tired and is in need of freshening up, paintwork/carpets."
Upon entering the property there was an unpleasant odour. We discovered that the small under counter fridge was off and smelt rancid. We switched it back on but did not use at all due to smell and mould. The drains and under kitchen sink did not smell very good at all ,the downstairs toilet was smelly too. There were also dead and live insects in the light fitting in the toilet. Kitchen table and coffee table very sticky. Placemats and coasters stuck to them. There was a lack of “basics” which are usually provided in our experience. ie, some dishwasher tablets, dish cloth. Had to clean the bath before using , the non slip bath mat was dirty also and so was removed from bath had to use washing up liquid to clean as no cleaning products in property. Bedside cupboards and other surfaces were dusty. Bedding on main bed old and very discoloured and clearly wrong size for bed and duvet. Pillows lumpy. Not sure why the gas boiler was in a locked cupboard seems a little over the top. No contact number or communication from owner. Wanted to use vacuumed to hoover up dead spiders and webs in dining area but could not use as smelt disgusting. Iron and ironing board need replacing. Iron plate had a black coating and the wire worn and twisted. Ironing board threadbare. We had so many flies in property and were unable to have French doors open. Possibly to do with the communal refuse areas. Had to buy fly spray. Lack of parking in close proximity should be highlighted it was not an issue for us but maybe fir lesser able bodied.
Thank you for your feedback. Unfortunately, this is the first we have heard of the issues. We encourage and require guests to contact the agency during your stay to report any issues, then we can rectify them for you. We would have endeavoured to send the cleaners back to do a re clean if the property was not up to our usual high standards. Regarding the smell, we would have appreciated this being reported so we could have solved the problem for you immediately. We have since investigated and can not find a smell in the property. There should have been an information folder left in the property and there also is a contact number on your correspondence emails for you to call YCC and Sykes, as well as the housekeeping companies phone number that was left in the property. We will take your comments on board and will look into replacing the items you mentioned such as the bedding/ pillows/ duvet, iron and ironing board, hoover. There is parking close by to the property, and all around the park.
Property Owner
Reviewed by Stuart1.6★Sep 2023
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"A lovely clean and comfortable cottage which made a great base for us to explore the local area."
Great facilities for a great stay- thank you!
Chapman FamilySep 2023
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"We enjoyed a lovely stay and had a great time exploring the Yorkshire Coast."
Thank you
Sep 2023
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"We had a lovely holiday."
Willow Cottage has been amazing! We will defiantly be back soon. Arya Age 7
The Shah FamilyAug 2023
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"Wonderful cosy cottage in a great location and everything you will need."
Thank you so much for welcome bottle of wine too. The cottage was lovely, nothing we didn't like. The only thins that wasn't great was the swimming pool it was freezing, boiler not working properly.
SueJul 2023
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"A lovely comfortable cottage,we like the decor too, too and we hope to come back again, smart TV and extras a very nice touch."
The Mannion Family, GlasgowJun 2023
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"Another amazing stay was spotlessly clean on arrival."
Thank you.
The Gant Family AgainMay 2023
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"What a Great Holiday!"
Lovely cottage - like a home from home and some nice little touched like having things like pens/ paper/ sewing kit etc... So thoughtful. Can't wait to come back! thanks so much!
Richards FamilyApr 2023
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"Great stay would defo visit again thank you so much"
Reviewed by Phil4.4★Mar 2023
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"Lovely stay great place."
Everything you need so comfortable. Easy to get everywhere. Enjoyed the leisure facilities. Would definitely stay again. Thank you.
Phil BaileyMar 2023
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"This is a lovely cottage."
A perfect place for your base as you explore the North Yorkshire area.
Mr & Mrs GreavesFeb 2023
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"Our first time here and cannot wait to return!"
On Park facilities great and cottage warm and cosy and had all we needed. Thank you for your hospitality, we will be back!
Sarah And StevenFeb 2023
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"Engoyed again cottage so clean comfy thankyou for winelove your cottage so much bed so confyxx"
Reviewed by Pauline5.0★Dec 2022
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"Cosy, warm home."
an enjoyable stay out of season - it was quiet. Busy periods would be very noisy.
Parking not directly by house.
Central for Filey, RSPB Bempton, Scarborough, Whitby and Robin Hoods Bay.
Would be useful if the house had a "Disc" clock for parking in Whitby and Scarborough. We had a job to find a place that gave them out.
Reviewed by Hilary3.8★Oct 2022
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"We have had a comfortable stay."
The weather has been fine for October. Another great stay at the bay and enjoyed the welcoming wine.
Mr GrantOct 2022
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"Cottage was very clean and comfortable with everthing we needed."
The only problem we had was that the oven did not heat up although the grill worked fine. We struggled to find TV channels we could access but who needs TV when on holiday. All in all a very good holiday.
Reviewed by Denise4.7★Sep 2022
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"Our first impression wasn’t good it didn’t smell very fresh and smelt like a dog had been in the house."
The house hadn’t been cleaned properly, long hairs everywhere, sticky hand prints on the patio doors, both tables were sticky and the mats stuck to them every time we used them, all of the cutlery and crockery had to go in the dish washer after we bought salt and dishwasher tablets, both settees had to be hovered as there were nuts and coco pops between the cushions. Bathroom up stairs wasn’t the best and had to be cleaned, down stairs bathroom and bedrooms were perfect. The house is in a great location and was perfect for our holiday after we had cleaned it. Oh and the TV only worked once with the normal channels.
Thank you for your feedback. This property does not allow pets due to allergies so I am unsure what the smell is that you are referring to, we will investigate this further. I apologise that the cleaning was not up to our usual high standards, this is definitely something we will be bringing up to our housekeepers, but I am glad you still enjoyed your holiday, and all the area has to offer. Regarding the TV, it is a brand new smart TV in the property but due to the area, the signal, unfortunately, is not the best, and some days it can be better than others.
Property Owner
Reviewed by Stephen3.1★Sep 2022
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"A very nice cottage - clean and comfortable."
We have enjoyed our week here, the weather has been fine allowing for good walks and days out in Filey, Bridlington, Pickering and Sewerby Hall and gardens. Thank you for the welcome pack - a nice touch.
Miss Z HarrisSep 2022
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"We enjoyed being at Filey and the sunny days at the beach."
Our holiday home was very comfortable and cozy. You would enjoy this house very much. We will remember this day. From Betsy and Jacob.
Mrs CrozierAug 2022
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"A great property!"
Perfect for out family of 4
Reviewed by Sarah5.0★Jul 2022
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"Really enjoyed the cottage and surroundings for our week away."
We came home very refreshed .
Thanks to all concerned.
Thank you for your feedback, we are thrilled you enjoyed your stay at Willow Cottage and hope to welcome you back again soon.
Property Owner
Reviewed by Pauline5.0★Jul 2022
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"We have had a great stay!"
a lovely clean cottage, perfect for our family of 4. Thank you for the welcome pack. We have to return soon.
The PatricksJul 2022
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"A pleasant cottage to stay in for a pretty area for the coastline."
Thank you for welcome pack. We've done lots walking places, Bempton Cliffs, RSRB, Sewerby Hall which is well worth a visit. We've had great weather too!
Jun 2022
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"Beautiful cottage in a great location, very clean and comfortable we really enjoyed our stay, we will be back!"
The SandersonsMay 2022
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"Second time here all good, clean, comfy and warm, thank you for letting us share, we love it!"
Mr & Mrs BarrieMar 2022
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"Cottage was very conftable clean and cosy everything was perfect would recommend ..."
Cottage was very conftable clean and cosy everything was perfect would recommend to family and friends everything needed was in cottage even a lovely welcome basket wine choc biscuits and nibbles thankyou sue much appreciated will be backxxxxx
Thanks so much for your great feedback, we really appreciate it. It's great you enjoyed your stay and we look forward to welcoming you back very soon!
Property Owner
Reviewed by Pauline5.0★Feb 2022
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