Voebroch

11 Customer Reviews

• "The property is in a lovely location overlooking the sea."

  It is very spacious and comfortable however we did have a couple of issues. The toilet seat in the wet room was loose and as we had an elderly infirm relative with us she was unable to use it. Fortunately we had able bodied men with us who were able to get the wheelchair down the steps to the other en-suite. We were also advised on arrival that the dishwasher wasn’t working. There were 10 of us so we generated a fair amount of washing up and the clean up wasn’t quick and easy. Unable to give 5 stars as we paid a lot of money for 2 nights and the facilities advertised weren’t available.

  Julie, Thank you so much for your feedback. It really is important to us. We apologise for the dishwasher not working and the inconvenience this caused. As with all maintenance at the cottage we pride ourselves on a quick resolution before guest check in, however this is sometimes a little challenging on change over day. On this occasion we explained we would have maintenance attend the property the same day but was informed it was not required as the host believed dishwashers to be unhygienic therefore wouldn’t use it regardless. We apologise it this then changed and would have been more than happy to resolve the problem as originally offered. Property Owner

  Reviewed by Julie3.8★Jun 2024

• "The property location was spectacular."

  The road getting to this property is a single track and very hilly. I wouldn't want to be there in bad weather. I found the cottage using the direction provided on the Sykes app. It's got a tight drive way. Inside the property we were met with a damp smell. The first 2 rooms are bedrooms which are very nice both ensuites. Then there is large open plan living and dining. The view out in the garden is superb. You have a bedroom at the bottom of the stairs. 2 bedrooms upstairs. In one of the bedrooms has a bath which in my opinion doesn't need to be there. What about condensation if using it. It was by the window so I couldn't get close enough to open a window. The bath was dirty. The other bedroom was really spacious and had the view of the sea and the little bays. The bathroom upstairs had both a shower and a bath and again in my opinion the bath didn't need to be there. It took a lot of the space up. I wasn't able to assist the person in that tight space. I also found weird was that it had curtains at the window and clear glass. In my opinion it would benefit from frosted glass and removing the curtains. Downstairs of the kitchen was a room that had a fridge/freezer. That had an odour to it, there was the water dispenser in the fridge door. I removed the dispenser to fill it up and noticed that it was dirty. I had cleaned it out and then left it empty. The owners need to be aware of this. In that space is a wine cooler. We weren't made aware that the cooler was going to be filled with wines and champagne that can be purchased. In my opinion is unnecessary. We had to hide the bottles because of the people we had taken on holiday, it was too tempting. There was a bottle of wine in a welcome basket which we couldn't use. It was very nice but the owners need to know. The kitchen bin lid was dirty and wasn't on the bin but left in the bottom. On going to put the rubbish out side we found that the bin was that full we couldn't get our rubbish in it. We had to leave it by the wheelie bin. It had a lock on it and we decided to leave it of all week to allow the bin to get emptied but it hadn't got emptied by the time we left. The gardener turned up on our last day and needed letting in the bottom gate. If we hadn't been there then they wouldn't have been able to get in. I just find it a bit unorganised. On our first day we had to let the drain man is because the drains had been backing up and the last day the gardener turns up. I hope the owner listens to customers comments then it could be a lovely holiday cottage.

  Thank you so much for taking the time to leave such detailed feedback , the owners are, as always wanting perfection, in which your feedback supports. We are so glad you were able to enjoy and appreciate the spectacular sea views from the cottage, it really does make it special doesn’t it. It would seem on this occasion the level of cleanliness was not our usual standard and for this we apologise. As you mentioned unfortunately we had some drain issues which were quickly resolved on the same day but I fear this may explain why the bath was not as clean as we both hoped , we apologise. The gardener attends the property weekly to ensure the gardens are maintained to a high standard for our guests to enjoy and has self serve access to the property all year round. Thank you for the feedback on the bins, this has been noted and as such we have doubled the capacity of the rubbish collection. It is very important to us that we maintain the standards of the village, its beauty and the community. We note your comments on the layout and furnishings. Your suggestions for frosted glass and reducing unnecessary fixtures are valuable and will be considered in our ongoing property assessments. Again, thank you for your feedback and should you wish to stay with us again please do get in touch and we can make the required adaptions in-line with your guests needs and wants. Property Owner

  Reviewed by Fiona2.5★Jun 2024

• "Could not fault this cottage, the pictures do not do it justice."

  Simply amazing. Thank you so much for the most amazing stay, we 100% will be back. I have posted the cottage on my social media and people are already asking me where this is so hopefully they will come and stay with you too!!

  Reviewed by Siobhan5.0★Sep 2023

• "The property was near perfect for a multi generational celebration of my Mum’s 90th birthday."

  One or two minor points. Anti slip mats in the showers would have been useful. Electric whisk and mixing bowls would be useful We had a wonderful time and we’re very fortunate with the weather. Thank you very much.

  Reviewed by Sarah5.0★Sep 2023

• "What a wonderful stay."

  The house is even more gorgeous than in the photographs! It was spotlessly clean and very well equipped. The owner & his cleaning and maintenance team were fab - super responsive and thorough. The added touches like having a complementary welcome pack, nice toiletries, and even charcoal for the BBQ was very much appreciated. The location is absolutely stunning, an incredible view & there was ample parking for our 3 big cars on the driveway. We very much enjoyed our visit and would definitely recommend this property.

  Reviewed by Carol5.0★Aug 2023

• "Absolutely amazing holiday."

  The location is perfect, the view from the picnic tables at the end of the garden is beautiful and inspiring. The house itself is lovely and it was a wrench to leave at the end of the week. Will definitely go again.

  Reviewed by Jonathan4.7★Jul 2023

• "Excellent property with a lovely garden providing wonderful sea views"

  Reviewed by Kevin5.0★May 2023

• "For the first two days there was no hot water - however after having reported the problem, an engineer did attend and made a temporary repair allowing the heat pump to provide hot water."

  One of the bathrooms (the twin bedroom) needs the drain clearing as it appears partially blocked and the extractor fan does not work. The listing could mention that there is a games room in the garage - we didn't find out about it till later on in the holiday. Apart from those points, we enjoyed our stay, lovely part of the country.

  Appreciate your comments James, and so glad you were understanding with the hot water. This has now been fixed. We have also made our maintenance team aware of the drain and extractor fan, so that will be sorted in due course. We've also made Sykes aware that the games room isn't listed. Thanks Andy Property Owner

  Reviewed by James3.4★Nov 2022

• "A lovely house in a fantastic location."

  We were apprehensive after reading an online review about cleanliness but overall cleanliness was great with the exception of the kitchen floor and washing machine. The house smelt strongly of dogs and we had to keep the doors open, this seemed to be the carpet in the kitchen as it wasn't very clean. This could probably be easily avoided with a mop-able kitchen floor. We also cleaned out the washing machine which was dirty inside and had black grime on the inside of the door and sludge in the dispensing door. Just to feedback to the owner as I'm not sure the machine works properly which is why this has built up. Overall we had a lovely stay, the views are amazing and lots of great walks right on the doorstep.

  Thank you for your feedback. We have recently purchased a VAX which has been left up there with solution for the cleaning team. After doing this myself yesterday it has made a massive difference to the 'dog' smell. We have instructed the cleaning team to make sure this is done on each changeover. Thank you for your comments. Andy Property Owner

  Reviewed by Lucy3.4★Aug 2022

• "This was a memorable holiday for all the wrong reasons."

  Filthy property, dog excrement in the garden, overflowing bins, uncomfortable beds (the 2 downstairs en-suites), no hot water for 48 hours… there was a lot & 2 weeks later I am STILL awaiting a response from Sykes.

  We're glad that this was resolved by our cleaning contractor coming to the property on the Monday morning of your visit to deep clean to your standard. We can only apologise that you didn't find our property to the correct high standard, and have therefore re-visited our procedures and standards policy to ensure standards are kept perfectly high. Thanks Property Owner

  Reviewed by Sue1.9★Jul 2022

• "Property had not been cleaned, there was was not enough dining rooms chairs for the number of guests, no hot water Saturday night or Sunday morning."

  Futon I tire was cheap drawer was broken others didn’t open easy, kitchen had two sauce pans for a ten person property. Was promised cleaner would be at property after we complained. We stayed in Friday night and they did not arrive. Appalled with the state of the property and lack of response from the owner and customer care. Put in a complaint two weeks ago and still waiting to hear back. No communication from Sykes. Will not be booking with your company again.

  Thank you for your comments. Since these teething issues in the summer we have a new cleaning team who immaculately clean. All of the other issues were fixed straight away. There did seem to be some communication problems with Sykes, but once the client had contact with us everything was resolved. Property Owner

  Reviewed by Iris2.2★Jul 2022

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