Dere House

9 Customer Reviews

• "Stayed here with a group of friends for the weekend."

  Such an amazing place, with all the amenities you could think of included. Clean and comfortable and decorated to a very high standard. The property owner was a lovely guy and always on hand to help out if needed. Will definitely be back again!

  Reviewed by JoanneSep 2023

• "Family of 7 just returned from a great week, we had fabulous weather so spent the majority of our time outside."

  The property itself is lovely and is well equipped. Just outside Richmond which is a lovely town to visit. This property could be amazing however the cleanliness and general maintenance lets it’s down. The hot tub wasn’t clean, the decking needs replacing and the whole house could do with a thorough clean. We also feel that a property for 10 should have more than one walk in shower, a hand held shower over a bath isn’t ideal.

  Reviewed by SamuelSep 2023

• "Unfortunately very disappointing the cleanliness was a huge problem & there were a lack of towels."

  The on sight owner apologised & admitted that the cleanliness issue had been raised before & the towels were possibly because it was Bank holiday weekend, we did receive the towels the following day. As for facilities-: the kitchen lacked saucepans, the dishwasher didn’t clean properly, there were no brooms, dustpans or working hoover to use. The fridge had not been emptied. In the garden the decking in places was going rotten & was in a poor state by the kitchen door. The grass had not been cut which made it hard to clear up dog mess. The hot tub filter was full of hair. The bedroom with the hot water & heating system in made it really hot & upon opening the fanlight windows dirt & debris fell into the bedroom. It appeared the heating needed to be on for the hot water to work. The master bedroom had tiles coming away from the wall & part of the shower frame was loose. The owner did address this while we were there. The shower also leaked to the downstairs hallway on occasion. Not all of the TV’s worked. In reality the star rating the bright & airy pictures on the listing didn’t match at all & it was disappointing & very expensive couple of days.

  Reviewed by MollieAug 2023

• "Dere house is a wonderful place to stay."

  However very very dirty. Myself and my my partner stayed in the smaller double bedroom on the top floor and there was a contact lens on the floor. I can confirm this was not ours as either of us use contacts. In the utility room next to the kitchen there was a cobweb that pretty much took over the full top half of a door frame. The kitchen was also very dusty and infested with cobwebs. In the larger downstairs bedroom there was some sweets behind the bed and some knickers in the drawer. We met the owner when we arrived and he was very polite and welcoming so I do not wish for this review to effect his business but it may express the urgency to employ better cleaners. The downstairs New York themed bedroom with black accessories had a window which did not have an accessible function to open. So if there was a fire how could the guests get out. The outside seating area including covered settee area was very dirty with lots of confetti from the previous guests left on seats. The hot tub was also very dirty. Outside garden area very dirty the table covered in stains and food from previous guests not pleasant to relax in. The decking floor was damaged as you leave the kitchen into the garden and it had been damaged for a long time you could tell by the material that was placed over the broken wood. The shower in the master bedroom on the top floor had a damaged glass frame which was dangerous to the person using the shower as it would wobble. Although it doesnt sound it we did have a wonderful stay and it was a beautiful building with lots of garden and greenery but the cleanliness was a huge letdown and some things were damaged which could lead to injury.

  Reviewed by RebeccaAug 2023

• "What a lovely property."

  Huge rooms everywhere and very comfortable and relaxing- just what was needed for our busy lifestyle. Had a slight issue but Mark sorted it immediately and really is a lovely gentlemen. He was more than happy to help. Lovely town not far away and is pet friendly everywhere Lovely to see sheep and rabbits from the living room and from the hot tub.

  Reviewed by ArranJul 2023

• "The barn was lovely and we really enjoyed our stay."

  There were a few issues in the bathrooms. The knob of the bath tub was loose and the shower room in the main en-suite was not working properly. Outside in the garden the rails on the patio were loose. One of our party leaned on one of the rails which came off. Bare in mind we had a toddler running round. These are a few issues that could easily be put right.

  Thank you for staying at Dere House. We really appreciate your feedback and have taken everything on board. It was a pleasure having you stay and hope to see you again in the future. Property Owner

  Reviewed by IanMay 2023

• "We had a great stay at Dere house."

  Very clean and well equipped. The owner was friendly and on hand to greet us. By way of constructive feedback the steps in the corridors downstairs could do with illuminating. The corridors are dark and steps easy to miss. Other than that everything was great thank you

  It was a pleasure having you stay at Dere House and so glad you enjoyed your stay. Thank you for your feedback and this has been actioned. We hope to see you again soon! Property Owner

  Reviewed by LesleyMay 2023

• "Enjoyed our stay."

  Happy with the house and its facilities. Owner very helpful and made himself available to answer questions and give good information. We were sorry we couldn’t stay longer.

  Reviewed by RobertFeb 2023

• "Lovely property and the owner is lovely."

  Left a lovely welcome hamper. The house is huge and has so many beautiful pieces of furniture and ornaments. The house has everything you could possibly need. Great house for large gatherings.

  Reviewed by NikkiFeb 2023

• There are no reviews featuring this term Show all reviews