The Ticket Office

95 Customer Reviews

• "This was my third year in The Ticket Office and another stay is likely next year."

  A delightful tourist town, beaches, coast path, valley walk, heritage railway, a fantastic butcher/deli and a good pub are most of what I want from a holiday. A fit walker can access everything with minimal use of a car, with train travel as close as it could possibly be. The property is ideal for a single visitor, some aspects must be a bit tight for two. When the weather is sunny a little more ventilation would be useful, also somewhere to sit and relax outdoors.

  Pleased you enjoyed your stay again. For reference, there are two fold up chairs behind the door curtain that you can use outside on the platform. The upstairs velux does open very wide and we put in two fans last year to use if warm. With it being a grade II listed building, unfortunately we are limited to what we can do. But lovely to see you back again, thank you. Property Owner

  Reviewed by Peter4.7★Jun 2025

• "Great Location with pub over the road and the footpath next to railway line taking you into Whitby."

  The only thing is its far too cramped upstairs and because of this I wouldn't come back. That's the only thing that let's it down for me.

  Reviewed by Susan3.4★Mar 2025

• "Loved it! Only used car one day."

  Walk to Whitby very easy along track. Even carried on and walked to Robins Hood bay on coastal path. Beautiful walk. Got train to Grosmont and walked back. Another inland but beautiful walk. Yes it's small and there is a little road noise but it didn't take away from enjoyment. Would recommend.

  Reviewed by Susan4.4★Feb 2025

• "A lovely cottage in an excellent location."

  It is small but has everything you need for a week's holiday. The spiral staircase and the bed in the eaves were very unusual and I doubt I'll come across either feature again, except when we return there which I have no doubt we will. The place was spotlessly clean and everything was of very good quality. There is excellent parking for the accommodation and a brilliant pub across the road. We went there for a drink on our first night and met some locals then returned for a lovely Sunday roast lunch. We went there again for my birthday meal and joined in a good quiz on the Thursday night. We drove 15 minutes to Goathland for our anniversary dinner which was gorgeous and visited Scarborough but most days we ignored the car and walked into Whitby which is an interesting town although unfortunately a lot of places were closed until March.The public footpath runs between the railway line and the river and is an easy, flat and safe mile and a half amble. Some days there were a lot of puddles but nothing drastic. We had my husband's birthday lunch at the Magpie Café in Whitby which was excellent.

  Reviewed by Nicola5.0★Jan 2025

• "We stayed here last January so knew what the Ticket Office had to offer."

  Great place for 2 people to stay. Great kitchen facilities very well equipped. Just a short walk from Whitby and an even shorter walk to the Bridge pub over the road. A lovely place to stay. See you again next year.

  Reviewed by Mark5.0★Jan 2025

• "Our second stay at The Ticket Office."

  Its a wonderful cozy, well equipped property that is so different and quirky that it just makes you smile to think about your stays there. Really enjoyable stay. Easy walks straight from the front door into Whitby, and a good train service, from the front door to villages on the North Yorks Moors. A great spot for a memorable holiday.

  Reviewed by Roy5.0★Jan 2025

• "Everything you could need for a stay, lovely welcoming touch was a tea tray set ..."

  Everything you could need for a stay, lovely welcoming touch was a tea tray set up along with 2 slices of home made cake and a pint of milk in the fridge, spotlessly clean, good location for accessing Whitby by foot (just a walk along the railway trac beside the river and nice and flat ) the pub across the road offered a lovely welcome and the food was excellent too Cant wait to book again and recommending to all my friends

  Reviewed by Jackie5.0★Nov 2024

• "The Ticket Office is a wonderful place to stay."

  It has everything you need and was incredibly comfortable. A week before we arrived, I received a welcoming email from the owners which was a lovely personal touch. There is a beautiful walk into Whitby along the railway line which takes you past the river Esk and under the viaduct, and a great walk leading through fields and woods on to the cinder track. The Bridge Inn is welcoming and the food great. We had a smashing week here and I admit I was a bit emotional to leave. I must add, we have never met nicer people than we did in Yorkshire and we cannot wait to come back again.

  Reviewed by Natalie5.0★Sep 2024

• "As good as before, if not even better especially with The Bridge Inn open this time, and also fantastic weather."

  Reviewed by John5.0★Aug 2024

• "Very nice quirky cottage good location easy to walk to Whitby."

  Reviewed by Karen4.1★Jul 2024

• "This is an amazing property,really well laid out and unique in a lovely location ..."

  This is an amazing property,really well laid out and unique in a lovely location the property has everything you need,with really nice friendly pub opposite that serves great food and a butchers shop which is really good and we have rebooked for 2 weeks here next June and can't wait to come back

  Reviewed by Thomas5.0★Jun 2024

• "Property was great and exactly as advertised."

  Clearly space is limited especially upstairs but we knew that when booking and it didn’t detract from us enjoying our stay.

  Reviewed by David4.7★Jun 2024

• "The uniqueness of the cottage is what made this holiday so enjoyable."

  We We would certainly return to the cottage again. Sat eating meals at the dining tables whilst steam trains went past was delightful.

  Reviewed by David5.0★Jun 2024

• "We adored the Ticket Office."

  It was a dream come true, and utterly quirky and delightful in every way. The gas fire and all the decor was so in keeping with the period character, and seeing the trains pass by truly was the icing on the cake. Everything had been thought of for a comfortable stay, and the cottage was immaculate. The location is perfect for exploring the area. Looking forward to staying there again.

  Thank you for your kind comments and so pleased you enjoyed your stay. It is a little different and we try hard to make it as comfortable and cosy as we can. Property Owner

  Reviewed by Maxine5.0★May 2024

• "Beautiful cottage ."

  Fabulous location! Fantastic pub The Bridge across road !! Definitely can highly recommend The Old Ticket office cottage. In addition the quality of bedding was exceptional!! Wonderful nights sleep !!

  Reviewed by Andrew5.0★May 2024

• "Great location, lovely village, and comfortable and unique property."

  Reviewed by Keith5.0★Apr 2024

• "Just a little difficulty with the bed."

  Worth making it clear that it's.not an easily accessible.bed for 2.

  Reviewed by Jane3.4★Mar 2024

• "A lovely unusual property, dog friendly, well maintained and spotlessly clean."

  Easily accessible to all local amenities with great pub across road. In walking distance to Whitby, Robin Hoods Bay and Scarborough. I would recommend it as a great place to stay and a place I will definitely return to.

  Reviewed by Anita5.0★Mar 2024

• "Lovely property with everything you need in a limited space."

  Well thought out interior to make the most of the space. Loved the trains going by and the walk into Whitby from the cottage. Quirky and fun, loved it.

  Reviewed by Julie4.7★Mar 2024

• "We had a great stay."

  Loved this sweet ticket office. It is a great base to explore the surrounding area. It was clean and had all the the things we needed! We loved it and reccomend it!!

  Reviewed by Tamara4.7★Mar 2024

• "The TICKET OFFICE was a lovely place to stay, quirky, clean and comfortable."

  Reviewed by Derek4.7★Jan 2024

• "Perfect for a couple."

  Very tasteful and thoughtfully designed. Fabulous to see the steam trains .

  Reviewed by Iris5.0★Dec 2023

• "Loved the unique accommodation which was very cosy."

  Enjoyed seeing and hearing the trains and the walks around the village and into Whitby. Hospitality tray with cake and also milk in the fridge was much appreciated. Would highly recommend as long as you can manage a spiral staircase

  Reviewed by Ann4.7★Nov 2023

• "We enjoyed our stay in the Ticket office ."

  The only downside was the small sink in the bathroom .we are in our mid 70`s and found the spiral staircase easy to get up and down. It was handy to catch the train into whitby, grosmont. the bridge inn across the road is certainly recommended food was lovely and friendly a place well worth a visit.

  Reviewed by John4.7★Oct 2023

• "No Internet for most of the week it worked for the 1st day Saturday then went ..."

  No Internet for most of the week it worked for the 1st day Saturday then went offline until Thursday, didn't realise it was on the main line and the steam trains didn't stop there, we had a homeless person sleeping all day and night outside of the back door

  I am sorry that the internet went down during your stay, but believe there was a network problem in the whole area and was beyond our control. With regards to the railway line - it does state in the description that it is adjacent to the Esk Valley Railway line - it is single track and hardly a ‘main line’ ! There are a few two carriage trains a day that trundle along and then some of the steam trains that pass by - guests normally book it because of this. Train drivers often wave to the children and most guests see this as an asset. We saw no signs of a homeless person and in 20 years there has never been an issue - sometimes people shelter from the rain in the porch. Property Owner

  Reviewed by Jayy3.1★Aug 2023

• "A very enjoyable week - ideal location if you like trains!"

  Easy to walk into Whitby to catch a steam train and then walk between stations or directly back to the Ticket Office. We didn't use our car for the whole week. Great pub just over the road - very friendly and reasonable food. The Ticket Office downstairs is ok as a combined kitchen, sitting and dining room, but upstairs is bijoux to say the least! Reminded us of the cramped bed, shower and toilet arrangements of a camper van. Some room for improvement possible - e.g. a larger sink could be fitted to the toilet room - but adequate for regular sized and fit people. It could also do with a private outdoor area - at the moment only the station platform is available. The garden by the parking area could be reserved for sole use by Ticket Office visitors, with a fence added to the wall to give a 2 m high screen.

  Pleased you enjoyed your holiday and location of the property. It is very small upstairs as stated in the description and unfortunately we can't really do anything about it due to the configuration of the property. With it being a Grade 11 listed building and in a conservation area, we are very restricted in fencing etc. to make the front area more private. There are 2 fold up chairs you can use though or seating on the platform to watch the steam trains go by! Property Owner

  Reviewed by Peter3.1★Jul 2023

• "Lovely property in a lovely location."

  Only issue was the steepness of the spiral staircase, some people would struggle. Other than it was great.

  Reviewed by Rob4.4★Jun 2023

• "Heating on all night could not sleep heat upstairs was terrible clock chimes all night and fridge."

  It was clean and tidy . Apart from that holiday was great pub across from cottage was great food was great walk from cottage to Whitby 25mins trains good to see

  Thank you for your comments. I am sorry you were too warm at night ( we did find that the previous guests unknowingly, had changed the heaters to be on permanently) but you can adjust the temperature of the radiators or turn them off - as in the instructions manual. If the clock bothered you, you could have just stopped the pendulum or contacted me and we would have done it when passing. Property Owner

  Reviewed by George3.4★May 2023

• "A fantastic, cozy and quirky cottage that was perfect for a relaxing holiday."

  It is so compact but has everything that's needed. Its great to be able to walk straight from the front door to Whitby and even Robin Hoods Bay on a longer trek. The trains going past are a bonus. Really enjoyed our stay and it will go on the list of places to revisit.

  Reviewed by Roy5.0★Apr 2023

• "A lovely quirky cottage, and wonderful if you love trains, opposite a very nice pub, we would certainly stay again."

  Reviewed by Marie4.7★Apr 2023

• "Second time to the ticket office would definitely recommend can't wait to go back"

  Reviewed by Alycia5.0★Mar 2023

• "We had the best few days away in The Ticket Office, so much so we have booked for next year before we left."

  Very pretty and quaint, filled with everything you need. Very warm and cosy. If you have mobility issues wouldn't recommend as the spiral staircase may be difficult to climb. Normally you come away and look forward to your own bed, this time the best was so comfy and the sheets were so soft. The perfect little get away thats dog friendly and in the best place to walk in to whitby within 20 minutes.

  Reviewed by Claire5.0★Feb 2023

• "Very cosy and well kept, would highly recommend."

  Only 20 minutes walk into Whitby and a cosy pub just over the road. Trains aren’t regular so not much noise to worry about but if you live trains then this is a must. Internet is slow so not advised for work (if you get caught out and need to) and the shower isn’t the best but very warm but these points are minor. This place is lovely and the owners were great.

  Reviewed by James4.7★Jan 2023

• "Just to mention not much handing space for clothes."

  Could do with hooks to hang wet coats. Just small things to make it even better

  Reviewed by Steven5.0★Dec 2022

• "We absolutely loved everything think about the ticket office it was a easy 30 minute steady walk into Whitby there's a lovely pub straight over the road serving delicious home made food and the local butcher is a 5 minute walk and they are definitely worth a visit."

  I would like to thank the owners for all the little extras and taking time to decorate the ticket office it truly was very festive in fact loved it so much we have already booked again for next Christmas

  Reviewed by Geraldine5.0★Dec 2022

• "We had a very pleasant stay at this property."

  We arrived during a very old snap and the rental was a perfect temperature for us. Our hostess was one of the best we’ve ever communicated with; reactive and friendly, for which we remain very grateful. We loved the occasional trains passing by our windows, the walks from the doorstep including the rail side pathway to Whitby town centre.

  Reviewed by Martin4.4★Dec 2022

• "Property compact comfortable and in a good position."

  Only thing didn't like was the spiral staircase which was awkward to get up and down

  Reviewed by Helen4.7★Dec 2022

• "We absolutely loved our stay at the The Old Ticket, Ruswarp."

  It was very quirky, but exceptional, everything worked and all instructions were provided suitably. The location was perfect for exploring the Yorkshire Coast and moors with everything in a easily commutable distance. We'll certainly be rebooking again in the future. Thoroughly Recommended and 5 Stars!!

  Reviewed by Andrew5.0★Dec 2022

• "Hi booked for the novelty of stepping out the door onto the platform and ..."

  Hi booked for the novelty of stepping out the door onto the platform and catching a train and the train rides were good but the place is not comfortable and sleeping for two adults having to sleep climbing over each other just doesn't work at all

  Thank you for your comments. I am sorry that you didn’t find the Ticket Office comfortable for you - it does not suit everyone, but the images do clearly show the layout of the bed and states that there is restricted access and headroom. Pleased you enjoyed the trains though. Property Owner

  Reviewed by Graham3.1★Oct 2022

• "Had trouble with wi fi but it seems to be a problem in the whole of the village other wise everything was great."

  2nd time I have stayed enjoyed it on both occasions.

  Reviewed by Alan4.7★Oct 2022

• "Nice little property clean and comfortable."

  we found the stairs and bed a little problematic due to mobility issues and think this should be made more clear in the property description

  I am pleased you enjoyed your stay and am sorry you found the stairs and bed a little problematic to you. It does state in the description that it is a spiral staircase and a cabin style bed with restricted access, along with photographs for clarity. Unfortunately, we can’t change the layout due to the nature of the property, but hope you still had an enjoyable holiday. Property Owner

  Reviewed by David3.8★Sep 2022

• "Could not fault the place, really excellent and ideally placed for me dog the only drawback was that the pub across the road was shut due to having a bit of a tidy up nothing to do with Sykes or the Ticket Office."

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  Reviewed by John5.0★Aug 2022

• "We had a great stay, the accommodation was just right for a base and had everything we needed and more."

  We appreciated and enjoyed the welcome pack of tea coffee milk and cake! A great location for exploration and would stay again. Shame the local pub was closed (not owners fault) and the only real niggle we had was the clock chiming throughout the night and we found the road noise very loud.

  Reviewed by Ed4.4★Aug 2022

• "The Ticket Office is a lovely property in a ideal location."

  It is one mile walk from Whitby but ideal places in a quiet area away from the hustle and bustle of Whitby itself which is very busy. The Ticket Office is on a working train station with trains stopping regularly at the front door. Steam and Diesel engines also pass the front door which all adds to the experience. The property has all the equipment needed for a pleasant stay, small but comfortable. Be aware that the Ticket Office has no garden and therefore if you take your dog ( which is allowed) there is nowhere to let it out, as you are directly on the platform as you open the front door. I had a really lovely stay and would visit again.

  Reviewed by Linzy4.4★Aug 2022

• "We enjoyed our stay in this quirky property."

  It had good facilities and was ideally placed for visiting the Whitby area. Our stay coincided with the heatwave in July. We were very grateful for the fans provided which kept the temperature inside the property bearable. The tea tray and milk were very welcome. Thank you. We used the train to go to Whitby one day and also walked along the lovely footpath to Whitby which was just across the railway track from the property. Very handy. We walked the Goathland to Grosmont rail trail one day which was a lovely walk of about 3 miles. We enjoyed seeing the trains go through Ruswarp station but unfortunately the North York Moors Railway were not operating any steam engines due to the extreme heat. This was a bit disappointing as my husband is a keen photographer and was hoping to take some close up photos. We were a bit surprised at the volume of road traffic through such a small village. We wondered whether motorists are using Ruswarp as a detour to avoid going through Whitby somehow?

  Reviewed by Caroline4.7★Jul 2022

• "The cottage was certainly quirky and maybe cosy in winter but for me personally with a small dog it was too cramped, dark and claustrophobic."

  It was clean and well presented inside but the entrance was so dirty with dust and accumulation of leaves I had to find a brush and clean it myself. First impressions are important. I really used it just as a base to sleep, disappointing that no access to outside area to sit in despite there being an unused lawned area next to the parking lot, but not allocated to the Ticket office. It is the only self catering place I have stayed in where there was not a welcome pack, at the very minimum 1 pint of milk would have been appreciated after a long journey. Just a few minor changes would have made my 3 day stay more enjoyable.,

  Thank you for your comments and sorry that the cottage did not meet your expectations. The entrance area is swept on every change over but it was a very windy day when you arrived and unfortunately a few leaves had apparently blown in, my cleaner explained, as she had to come down ( in a taxi) to help you with the keysafe! We found your phone call about the keysafe curt and defensive, as I was trying to help you access the key ( no- one has ever before not been able to use it.) There is tea, coffee, sugar and Bothams biscuits left on every change over, along with fresh milk in the fridge, so I am not sure why you are saying there was no welcome pack. You also phoned to say there were no instructions for the hob, but they are there too, all laminated in the folder, along with all the other instructions. Property Owner

  Reviewed by Carol3.4★Jul 2022

• "The cottage was in a perfect location for our needs."

  Lovely walks by the river and rail. Upstairs a bit challenging but we knew that before we went. The owner has provided quality equipment throughout and instruction folder on how to use them a big +. Enjoyed theTrains going by. Overall really enjoyed our stay.

  Reviewed by Marlene4.4★May 2022

• "The property was Quirky and the spiral staircase proved a little difficult for us we are quite active but in our mid seventies."

  The bedroom turned out to be quite claustrophobic difficult to access and egress the bed mattress Lack of power point accessibility in the bedroom. Location great

  Reviewed by Fred2.5★May 2022

• "My husband and I had a lovely stay in this beautiful property."

  The owner has made this property comfortable and welcoming everything is there for you and the welcome pack was a lovely surprise after our journey. Great for a walk into Whitby and back. The butcher's in the village is a must and enjoyed meal in the pub opposite. Great week ago thank you.

  Reviewed by Tracey5.0★Feb 2022

• "I throughly enjoyed my stay and would definitely recommend it."

  The kitchen was clean and stocked with everything I needed. Listening to the trains passing was a unique experience. The cakes on arrival was a lovely touch and set the seal on a super holiday. Warm and cozy and good location for lots of nice walks.

  Reviewed by Jayne5.0★Feb 2022

• "Fantastic location, lovely 20 min walk into whitby WiFi and signal not so good for entertainment music and films but hey how didn't ruin things."

  Reviewed by Tracey5.0★Nov 2021

• "The Ticket Office was a lovely cottage for 2, lots of quirky railway touches and well equipped for a week's stay."

  Reviewed by Karl5.0★Oct 2021

• "Great location for exploring moors and coast."

  Walking distance into Whitby. The ticket office was snug and warm, and had everything one could need.

  Reviewed by Lee4.4★Oct 2021

• "Although we were aware it was a small place the layout was challenging and my husband cut his forehead open on the wrought iron staircase which was inconviently placed in the centre of the room."

  The bed area was claustrophobic and I slept on the settee instead. The loud chiming of the station clock every hour was disturbing and our dog was very frightened by the sound of the trains (not the fault of the property but a warning to other dog owners). Lovely location, surrounded by great walks.

  Reviewed by Jacqui3.1★Jul 2021

• "The property was fantastic."

  Spotlessly clean, very well equipped, great location and the owner had clearly gone to great lengths to ensure that visitors had everything they needed to have a great holiday.

  Reviewed by Ben5.0★Jul 2021

• "Completely charming!"

  This was truly a beautiful and relaxing place to stay. You must bear in mind all the quirks and be prepared to love and accept them as part of the experience, which we did. There isn’t much room upstairs and the spiral means those who aren’t quite so spritely may struggle. That said, it was perfect for us. This has everything you need as a base to explore Yorkshire and there was nothing that hadn’t been thought of. A truly wonderful break in a charming village with steam trains on your doorstep, easy walk down the track to Whitby, fabulous local Butcher, boating and riverside cafe. Pub was difficult to book probably due to football which is fair enough, didn’t manage to eat there but we lost a wallet within an hour of arriving and a lovely local handed it in to the Bridge Inn, we felt safe and like we were among a close and caring community. If your a birdwatcher then a walk early morning will bring you Linnets, Reed Bunting, Red Legged Partridge, Whitethroats and plenty of Sparrows, Wrens and Blackbirds singing. The shadows of highland cows across the fields as the morning fog lifts and the glisten of dew on spiders webs is magical.

  Reviewed by Emma4.4★Jul 2021

• "You need to be a hobbit to stay here if you didn’t you didn’t band your head ..."

  You need to be a hobbit to stay here if you didn’t you didn’t band your head on stairs getting up from table you bang it getting out of bed, then the back of your shins coming down the spiral stairs in the middle of room of all places to put a staircase, there’s no wardrobe to hand cloths just a coat stand on very small landing no washing machine no microwave no wi fi we couldn’t get a phone signal so no contact with family

  Thank you for your feedback though we were disappointed to read your comments. The photographs of the property show a true and reflection of the property, it's size and features. There is wifi available and all details are in the welcome folder left for guests. We do not list a washing machine at the property and there is a combi/oven microwave as shown. We do also have hanging space for clothes upstairs with a coat stand and hooks downstairs should guests require it but we do not have wardrobes due to the style and size of the bedrooms. Property Owner

  Reviewed by Denise1.6★Jun 2021

• "Lovely little place in a really nice location"

  Reviewed by Peter4.4★May 2021

• "We feel that this property is not suitable for people who are less mobile ..."

  We feel that this property is not suitable for people who are less mobile because of the stairs and the difficulty in getting in and out of bed i would suggest people who are light sleepers take a pair of ear plugs to drown out the sound of the station clock chimes every hour

  Reviewed by Graham3.1★May 2021

• "Everything was great apart from the pub opposite being shut, so no takeaways and the spiral staircase in the cottage which I found a bit daunting."

  Reviewed by Susan5.0★May 2021

• "Lovely cosy bolthole."

  Easy walking distance to the coast. Clean, super comfy bed. Lovely hosts. I'd definitely book again. Thanks everyone x

  Reviewed by Jane5.0★Apr 2021

• "We really enjoyed The Ticket Office, clean comfy and nice little touches, ..."

  We really enjoyed The Ticket Office, clean comfy and nice little touches, wonderful walk along the estuary and railway line into Whitby about 20/25 mins, Ruswarp is a lovely village too, parking facilities was a large bonus, even though we are older we managed the quirky stairs, pillows were like marshmallows

  Reviewed by Gillian5.0★Apr 2021

• "A lovely, cosy and unique cottage, it was a delightful place to spend a few days, all our needs were catered for including a day of warm sunshine!"

  Reviewed by Sarah5.0★Dec 2020

• "The owner was approachable and very helpful."

  My husband loved the quirky nature of the cottage and its location, right on the railway platform.

  Reviewed by Denise4.4★Oct 2020

• "We had a lovely two night break away in a quirky lovely cottage."

  Reviewed by Anthony4.7★Oct 2020

• "The accommodation was comfortable & cosy with everything needed for an enjoyable stay."

  Being able to walk into Whitby so quickly & easily was a real bonus as was the smart tv. Only being able to access the bed from one side might be a problem for some but as I was alone it didn’t matter.

  Reviewed by Tina5.0★Sep 2020

• "I really enjoyed the quirkiness of this ‘bijou’ cottage."

  I’m still smiling at it’s peculiarities. The staircase running up from the centre of the room seemed its largest feature! Ruswarp is a great place to escape from Whitby’s hubbub and yet it is so close as to be very convenient. My dog and I enjoyed walking into Whitby along the railway line, we’ll adjacent to the line really. The accommodation was extremely clean and well supplied. Only one little niggle - the bathroom washbasin was extremely tiny! Water everywhere when face washing! The arrangement for key collection went very smoothly. The appearance of the steam train was an added bonus. I shall probably try to stay here again.

  Reviewed by Pamela4.4★Sep 2020

• "One of our best holidays to date thanks"

  Reviewed by John5.0★Sep 2020

• "Lovely little cottage in an ideal place ."

  We loved seeing the steam train go past and would definitely stay here again

  Reviewed by Catherine5.0★Aug 2020

• "Great accommodation everything you want from a holiday cottage"

  Reviewed by Carol5.0★Jul 2020

• "The ticket office was lovely better than we expected will definetly book again"

  Reviewed by G5.0★Dec 2019

• "We arrived early evening and had difficulty locating the parking space."

  Although it has a sign, you can't see this in the dark and access was blocked by occupants of the Station House. Looking at other reviews, this seems to be a recurring theme. Unfortunately, my partner found the bed far too soft so we probably wouldn't return, but don't let that put you off. It's a great location for both Whitby and exploring the moors.

  Reviewed by Catherine3.4★Nov 2019

• "The property is certainly quirky and very unusual; not often we get the chance to stay in a property with steam trains passing your front door."

  Considering its an old building with single glazing it was cosy and warm. Just a reminder that there is a spiral staircase (which we personally loved) and cabin bed, definitely not for those who are less than moderately agile. In December 19 the National Rail train service is being improved with an early morning and late evening service, it wasn't an issue with us, but being adjacent to a level crossing the train's whistle is sounded upon arrival and departure. The road through the village can be busy, mostly with farm traffic. There is an excellent walk via footpath following the railway into Whitby, taking around 30 minutes. The butchers in Ruswarp is well worth visiting. Parking is shared with the main station house, which requires cooperation if the Station House guests have more than one car. We enjoyed our stay here.

  Reviewed by Gordon4.7★Oct 2019

• "Very bijou as expected but very well appointed with much thought given to our comfort and needs."

  A little more attention should be paid to the visitors book where visitors constantly have complained about a seriously leaking kitchen tap which if left unattended will drip water over the counter and on to the floor.We live in a quiet neighbourhood and found the traffic noise intrusive but managed to get used to it,Much enjoyment from the steam trains. Enjoyed our week.

  Reviewed by Tobias3.8★Sep 2019

• "The Ticket Office is an ideal place for two if you like somewhere quirky and like trains ."

  We had a great week the place is clean well equipped ideally situated for walking into Whitby,great pub across the road with a friendly welcome with good food but would advise booking as it gets busy.The welcome pack of biscuits tea and milk was most welcome at the end of our journey.There is slight traffic noise but it didn't spoil our stay. Would really recommend this property

  Reviewed by Vic4.7★Aug 2019

• "Quirky but great cottage and location lovely short and level 25 min walk into Whitby"

  Reviewed by Peter4.7★Jul 2019

• "A charming little cottage right in the station platform."

  It was lovely seeing the steam trains. The cottage was furnished to a good standard and we couldn’t fault the cleanliness of the property. The owner left us milk in the fridge and a welcome packet of local biscuits. The cottage was fully supplied with things like soap, dishwashing liquid, tea towels that we didn’t need to use our own. Although warned about the restricted height to the bed in the listing, it didn’t stop us enjoying a good nights sleep every evening, once you’re in the bed enclosure it wasn’t claustrophobic at all (full ceiling height), but there was only one side of the bed to get in and out of which I didn’t envisage but it wasn’t a problem. The cottage was only a 20 minute walk to Whitby and we hardly used the car at all. One of the days we walked to Robin Hoods Bay from the cottage which was only 7 miles. We’d have walked back if the weather was cooler and the dog not so hot but we caught the bus back to Whitby instead. In summary a real gem of a cottage, in a great location and we’re so glad we stayed there

  Reviewed by Rebecca5.0★Jul 2019

• "Was a lovely cottage great location ."

  Reviewed by Karen5.0★Jul 2019

• "Ticket office is small but very well equipped with everything you need for your stay the bedroom is very small, can only access bed one side and in the eaves, We managed, and bed very comfortable but not for everyone."

  We enjoyed our stay found downstairs very cosy and warm, kitchen well equipped and very clean , we did have problem with kitchen taps had to turn taps off tight as taps didn't reach sink. we enjoyed our weeks stay and had good weather loved seeing trains

  Reviewed by Sandra4.1★May 2019

• "Hi we loved this cottage , the cottage was very clean and the setting was wonderful , however we had a problem with the upstairs, the bed is set into the eves of the building and accessed by the space of a door opening."

  The toilet and shower are also set into the eves of the building and moving around upstairs was very limited. There is no wardrobe just a hallway hatstand to hang your clothes. The bed was a problem to us , maybe others can cope with it but we couldn't. Unfortunately after three nights we left. Having said that if you are of small build and agile and don't suffer from claustrophobia you will be ok. The owners had left a complimentary tray of biscuits , tea and coffee etc which was very nice and place was very clean , but unfortunately wasn't for us.

  Reviewed by Tony3.4★May 2019

• "We loved the quirkiness of the ticket office."

  The facilities were superb with every provided.The welcome tray was lovely with biscuits,tea,coffee,sugar and a pint of milk not little sachets. The walk to Whitby was also lovely and the butcher's in the village did lovely breakfast cobs.We cannot fault the ticket office in any way and look forward to booking again in the future hopefully during the summer season when steam train is running.

  Reviewed by Karen5.0★Jan 2019

• "Sadly whilst the location was perfect the cottage was disappointing I expected small & cozy but found the bed exceptionally tight and the bed linen smelt fusty the towels were small and old not luxury comfort."

  The shower was barely big enough to wash in & the electric power very poor. The cottage was clean and well equipped Outside we had difficulties parking the space taken by a group in the adjoining Station House.

  Reviewed by Amanda3.1★Nov 2018

• "How fantastic it was to be on the railway platform,we were so thrilled,ideally placed in Ruswarp,thanks"

  Reviewed by Jennifer5.0★Nov 2018

• "Really well equipped little cottage."

  Lovely little touch with the milk and biscuits on arrival. So handy for the train into Whitby. Just a few spiders in the kitchen cupboards could do with a deep clean. Will definitely be using again though. Thanks

  Reviewed by Karen4.4★Nov 2018

• "When we looked there were no pictures of the bedroom so from the description we ..."

  When we looked there were no pictures of the bedroom so from the description we thought it was the bed with one side by a wall nothing was aid about having to cfrawl through what is like a hole in the wall to get in and out off bed althought the holiday we had was great it was the going out and about not the accommodation the TV only works through freesat there is no tv aireal so no freeview channels available the freesat remote control is vaigue and most of the buttons on the remotes for TV and freesat do not work I think a good acritecht could sort out the up stairs configuration update the freesat and get a tv aireal for the tv maybe a bigger TV would also be helpful although it sounds negative it was a good stay but the pub across the road does not serve food it say's that it does in the booklet but they do not (miss leading) so in short if the upstairs could be reconfigured you would have it cracked along with more sound proofing and you would have the perfect place to stay as for the trains passing through the staion only 3 steam and one vintage diesel daily the rest are modern trains operated by northen rail marks out of ten we would give it 8/10 sort sound proofing, the bedroom and TV issues it would become 10/10

  Reviewed by Philip3.1★Jun 2018

• "The ticket office car park bay was taken by the residents of station house when we arrived."

  There were 4 cars in all. we had to asked them to move cars so we could get in. They told us a lady? said they could park there. therefore we landed up parked close to the station house front door.Not impressed.

  Reviewed by David4.4★Jun 2018

• "The cottage is quirky but it has got all mod cons."

  The place is very quiet so we had a very relaxing week which was what we wanted. Whitby is just a 5-minute train journey away but the footpath takes you there in about 20 minutes. If you are a train aficionado the steam trains will make your stay worthwhile. Goth weekend was an extra bonus! We'll definitely stay there again. Pity it's fully booked until the beginning of November...

  Reviewed by Steven5.0★Apr 2018

• "This was our second visit to the Ticket Office."

  It's great for anyone interested in trains - heritage or mainline! We actually used the train to travel this time and, of course, got off where the Ticket Office is situated on the platform. Great location! The walks into Whitby and back, along the path at the side of the railway, were very pleasant and easy being all on the level. Excellent accommodation for two people.

  Reviewed by Ron4.7★Apr 2018

• "We have been here before and love the cottage."

  It is a bit quirky but that’s why we like it. It’s front door is on the platform. There are regular trains passing and steam trains from Easter. Once you’ve mastered the stairs you get used to the restrictions upstairs. Well equipped with everything you need and use of the front garden at the station house if required. Our dog loved the walks all in easy reach and Jackson’s the butchers do great bacon/sausage sandwiche’s and pies etc. Will be going back again soon

  Reviewed by David5.0★Mar 2018

• "Bedroom was very difficult for a six foot three person to get into, I know it said it was restricted but there was no pictures of the upstairs."

  Reviewed by Shane4.2★Jun 2017

• "On day two we reprted the DVD player was broken at around 11 am, by the time we got back at 4 it had been replaced and supplemented with two more dvd's."

  So really on the ball!

  Reviewed by Amanda4.4★Apr 2017

• "The location was amazing and the property was spotless, would recommend this property , 5 star rating from me"

  Reviewed by John5.0★Mar 2017

• "Location was excellent."

  use of bus/Train or a 25 mins walk to whitby.local pub was warm and friendly

  Reviewed by Tina5.0★Mar 2017

• "Very small point, car parking issues with next door when I arrived, they had 4 cars, so I could not park up on my designated area, just made it hard work unloading the car."

  Reviewed by Robert4.8★Nov 2016

• "Our cottage was so cosy on what turned out to be a weekend of appalling weather."

  The location was fantastic and the bed comfy, we can`t wait to return.

  Reviewed by David4.2★Nov 2016

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