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The Ticket Office

Ruswarp near Whitby, North York Moors & Coast (Ref. 1125)


Very good

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  • Sleeps 2

  • Bedrooms 1

  • Bathrooms 1

  • Pets Yes

  • Show on map


  • Off road parking
  • Pub/shop < 1 mile
  • Dishwasher
  • Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

47 Customer Reviews

  • "I throughly enjoyed my stay and would definitely recommend it."

    The kitchen was clean and stocked with everything I needed. Listening to the trains passing was a unique experience. The cakes on arrival was a lovely touch and set the seal on a super holiday. Warm and cozy and good location for lots of nice walks.

    Reviewed by JayneFeb 2022

  • "My husband and I had a lovely stay in this beautiful property."

    The owner has made this property comfortable and welcoming everything is there for you and the welcome pack was a lovely surprise after our journey. Great for a walk into Whitby and back. The butcher's in the village is a must and enjoyed meal in the pub opposite. Great week ago thank you.

    Reviewed by TraceyFeb 2022

  • "Fantastic location, lovely 20 min walk into whitby WiFi and signal not so good for entertainment music and films but hey how didn't ruin things."

    Reviewed by TraceyNov 2021

  • "The Ticket Office was a lovely cottage for 2, lots of quirky railway touches and well equipped for a week's stay."

    Reviewed by KarlOct 2021

  • "Great location for exploring moors and coast."

    Walking distance into Whitby. The ticket office was snug and warm, and had everything one could need.

    Reviewed by LeeOct 2021

  • "Although we were aware it was a small place the layout was challenging and my husband cut his forehead open on the wrought iron staircase which was inconviently placed in the centre of the room."

    The bed area was claustrophobic and I slept on the settee instead. The loud chiming of the station clock every hour was disturbing and our dog was very frightened by the sound of the trains (not the fault of the property but a warning to other dog owners). Lovely location, surrounded by great walks.

    Reviewed by JacquiJul 2021

  • "The property was fantastic."

    Spotlessly clean, very well equipped, great location and the owner had clearly gone to great lengths to ensure that visitors had everything they needed to have a great holiday.

    Reviewed by BenJul 2021

  • "Completely charming!"

    This was truly a beautiful and relaxing place to stay. You must bear in mind all the quirks and be prepared to love and accept them as part of the experience, which we did. There isn’t much room upstairs and the spiral means those who aren’t quite so spritely may struggle. That said, it was perfect for us. This has everything you need as a base to explore Yorkshire and there was nothing that hadn’t been thought of. A truly wonderful break in a charming village with steam trains on your doorstep, easy walk down the track to Whitby, fabulous local Butcher, boating and riverside cafe. Pub was difficult to book probably due to football which is fair enough, didn’t manage to eat there but we lost a wallet within an hour of arriving and a lovely local handed it in to the Bridge Inn, we felt safe and like we were among a close and caring community. If your a birdwatcher then a walk early morning will bring you Linnets, Reed Bunting, Red Legged Partridge, Whitethroats and plenty of Sparrows, Wrens and Blackbirds singing. The shadows of highland cows across the fields as the morning fog lifts and the glisten of dew on spiders webs is magical.

    Reviewed by EmmaJul 2021

  • "You need to be a hobbit to stay here if you didn’t you didn’t band your head ..."

    You need to be a hobbit to stay here if you didn’t you didn’t band your head on stairs getting up from table you bang it getting out of bed, then the back of your shins coming down the spiral stairs in the middle of room of all places to put a staircase, there’s no wardrobe to hand cloths just a coat stand on very small landing no washing machine no microwave no wi fi we couldn’t get a phone signal so no contact with family

    Thank you for your feedback though we were disappointed to read your comments. The photographs of the property show a true and reflection of the property, it's size and features. There is wifi available and all details are in the welcome folder left for guests. We do not list a washing machine at the property and there is a combi/oven microwave as shown. We do also have hanging space for clothes upstairs with a coat stand and hooks downstairs should guests require it but we do not have wardrobes due to the style and size of the bedrooms. Property Owner

    Reviewed by DJun 2021

  • "Everything was great apart from the pub opposite being shut, so no takeaways and the spiral staircase in the cottage which I found a bit daunting."

    Reviewed by SusanMay 2021

  • "We feel that this property is not suitable for people who are less mobile ..."

    We feel that this property is not suitable for people who are less mobile because of the stairs and the difficulty in getting in and out of bed i would suggest people who are light sleepers take a pair of ear plugs to drown out the sound of the station clock chimes every hour

    Reviewed by GrahamMay 2021

  • "Lovely little place in a really nice location"

    Reviewed by PeterMay 2021

  • "Lovely cosy bolthole."

    Easy walking distance to the coast. Clean, super comfy bed. Lovely hosts. I'd definitely book again. Thanks everyone x

    Reviewed by JaneApr 2021

  • "We really enjoyed The Ticket Office, clean comfy and nice little touches, ..."

    We really enjoyed The Ticket Office, clean comfy and nice little touches, wonderful walk along the estuary and railway line into Whitby about 20/25 mins, Ruswarp is a lovely village too, parking facilities was a large bonus, even though we are older we managed the quirky stairs, pillows were like marshmallows

    Reviewed by GillianApr 2021

  • "A lovely, cosy and unique cottage, it was a delightful place to spend a few days, all our needs were catered for including a day of warm sunshine!"

    Reviewed by SarahDec 2020

  • "The owner was approachable and very helpful."

    My husband loved the quirky nature of the cottage and its location, right on the railway platform.

    Reviewed by DeniseOct 2020

  • "We had a lovely two night break away in a quirky lovely cottage."

    Reviewed by AnthonyOct 2020

  • "The accommodation was comfortable & cosy with everything needed for an enjoyable stay."

    Being able to walk into Whitby so quickly & easily was a real bonus as was the smart tv. Only being able to access the bed from one side might be a problem for some but as I was alone it didn’t matter.

    Reviewed by TinaSep 2020

  • "One of our best holidays to date thanks"

    Reviewed by JohnSep 2020

  • "I really enjoyed the quirkiness of this ‘bijou’ cottage."

    I’m still smiling at it’s peculiarities. The staircase running up from the centre of the room seemed its largest feature! Ruswarp is a great place to escape from Whitby’s hubbub and yet it is so close as to be very convenient. My dog and I enjoyed walking into Whitby along the railway line, we’ll adjacent to the line really. The accommodation was extremely clean and well supplied. Only one little niggle - the bathroom washbasin was extremely tiny! Water everywhere when face washing! The arrangement for key collection went very smoothly. The appearance of the steam train was an added bonus. I shall probably try to stay here again.

    Reviewed by PamelaSep 2020

  • "Lovely little cottage in an ideal place ."

    We loved seeing the steam train go past and would definitely stay here again

    Reviewed by CatherineAug 2020

  • "Great accommodation everything you want from a holiday cottage"

    Reviewed by CarolJul 2020

  • "The ticket office was lovely better than we expected will definetly book again"

    Reviewed by GDec 2019

  • "We arrived early evening and had difficulty locating the parking space."

    Although it has a sign, you can't see this in the dark and access was blocked by occupants of the Station House. Looking at other reviews, this seems to be a recurring theme. Unfortunately, my partner found the bed far too soft so we probably wouldn't return, but don't let that put you off. It's a great location for both Whitby and exploring the moors.

    Reviewed by CatherineNov 2019

  • "The property is certainly quirky and very unusual; not often we get the chance to stay in a property with steam trains passing your front door."

    Considering its an old building with single glazing it was cosy and warm. Just a reminder that there is a spiral staircase (which we personally loved) and cabin bed, definitely not for those who are less than moderately agile. In December 19 the National Rail train service is being improved with an early morning and late evening service, it wasn't an issue with us, but being adjacent to a level crossing the train's whistle is sounded upon arrival and departure. The road through the village can be busy, mostly with farm traffic. There is an excellent walk via footpath following the railway into Whitby, taking around 30 minutes. The butchers in Ruswarp is well worth visiting. Parking is shared with the main station house, which requires cooperation if the Station House guests have more than one car. We enjoyed our stay here.

    Reviewed by GordonOct 2019

  • "Very bijou as expected but very well appointed with much thought given to our comfort and needs."

    A little more attention should be paid to the visitors book where visitors constantly have complained about a seriously leaking kitchen tap which if left unattended will drip water over the counter and on to the floor.We live in a quiet neighbourhood and found the traffic noise intrusive but managed to get used to it,Much enjoyment from the steam trains. Enjoyed our week.

    Reviewed by TobiasSep 2019

  • "The Ticket Office is an ideal place for two if you like somewhere quirky and like trains ."

    We had a great week the place is clean well equipped ideally situated for walking into Whitby,great pub across the road with a friendly welcome with good food but would advise booking as it gets busy.The welcome pack of biscuits tea and milk was most welcome at the end of our journey.There is slight traffic noise but it didn't spoil our stay. Would really recommend this property

    Reviewed by VicAug 2019

  • "Quirky but great cottage and location lovely short and level 25 min walk into Whitby"

    Reviewed by PeterJul 2019

  • "A charming little cottage right in the station platform."

    It was lovely seeing the steam trains. The cottage was furnished to a good standard and we couldn’t fault the cleanliness of the property. The owner left us milk in the fridge and a welcome packet of local biscuits. The cottage was fully supplied with things like soap, dishwashing liquid, tea towels that we didn’t need to use our own. Although warned about the restricted height to the bed in the listing, it didn’t stop us enjoying a good nights sleep every evening, once you’re in the bed enclosure it wasn’t claustrophobic at all (full ceiling height), but there was only one side of the bed to get in and out of which I didn’t envisage but it wasn’t a problem. The cottage was only a 20 minute walk to Whitby and we hardly used the car at all. One of the days we walked to Robin Hoods Bay from the cottage which was only 7 miles. We’d have walked back if the weather was cooler and the dog not so hot but we caught the bus back to Whitby instead. In summary a real gem of a cottage, in a great location and we’re so glad we stayed there

    Reviewed by RebeccaJul 2019

  • "Was a lovely cottage great location ."

    Reviewed by KarenJul 2019

  • "Ticket office is small but very well equipped with everything you need for your stay the bedroom is very small, can only access bed one side and in the eaves, We managed, and bed very comfortable but not for everyone."

    We enjoyed our stay found downstairs very cosy and warm, kitchen well equipped and very clean , we did have problem with kitchen taps had to turn taps off tight as taps didn't reach sink. we enjoyed our weeks stay and had good weather loved seeing trains

    Reviewed by SandraMay 2019

  • "Hi we loved this cottage , the cottage was very clean and the setting was wonderful , however we had a problem with the upstairs, the bed is set into the eves of the building and accessed by the space of a door opening."

    The toilet and shower are also set into the eves of the building and moving around upstairs was very limited. There is no wardrobe just a hallway hatstand to hang your clothes. The bed was a problem to us , maybe others can cope with it but we couldn't. Unfortunately after three nights we left. Having said that if you are of small build and agile and don't suffer from claustrophobia you will be ok. The owners had left a complimentary tray of biscuits , tea and coffee etc which was very nice and place was very clean , but unfortunately wasn't for us.

    Reviewed by TonyMay 2019

  • "We loved the quirkiness of the ticket office."

    The facilities were superb with every provided.The welcome tray was lovely with biscuits,tea,coffee,sugar and a pint of milk not little sachets. The walk to Whitby was also lovely and the butcher's in the village did lovely breakfast cobs.We cannot fault the ticket office in any way and look forward to booking again in the future hopefully during the summer season when steam train is running.

    Reviewed by KarenJan 2019

  • "Really well equipped little cottage."

    Lovely little touch with the milk and biscuits on arrival. So handy for the train into Whitby. Just a few spiders in the kitchen cupboards could do with a deep clean. Will definitely be using again though. Thanks

    Reviewed by KarenNov 2018

  • "How fantastic it was to be on the railway platform,we were so thrilled,ideally placed in Ruswarp,thanks"

    Reviewed by JenniferNov 2018

  • "Sadly whilst the location was perfect the cottage was disappointing I expected small & cozy but found the bed exceptionally tight and the bed linen smelt fusty the towels were small and old not luxury comfort."

    The shower was barely big enough to wash in & the electric power very poor. The cottage was clean and well equipped Outside we had difficulties parking the space taken by a group in the adjoining Station House.

    Reviewed by AmandaNov 2018

  • "When we looked there were no pictures of the bedroom so from the description we ..."

    When we looked there were no pictures of the bedroom so from the description we thought it was the bed with one side by a wall nothing was aid about having to cfrawl through what is like a hole in the wall to get in and out off bed althought the holiday we had was great it was the going out and about not the accommodation the TV only works through freesat there is no tv aireal so no freeview channels available the freesat remote control is vaigue and most of the buttons on the remotes for TV and freesat do not work I think a good acritecht could sort out the up stairs configuration update the freesat and get a tv aireal for the tv maybe a bigger TV would also be helpful although it sounds negative it was a good stay but the pub across the road does not serve food it say's that it does in the booklet but they do not (miss leading) so in short if the upstairs could be reconfigured you would have it cracked along with more sound proofing and you would have the perfect place to stay as for the trains passing through the staion only 3 steam and one vintage diesel daily the rest are modern trains operated by northen rail marks out of ten we would give it 8/10 sort sound proofing, the bedroom and TV issues it would become 10/10

    Reviewed by PhilipJun 2018

  • "The ticket office car park bay was taken by the residents of station house when we arrived."

    There were 4 cars in all. we had to asked them to move cars so we could get in. They told us a lady? said they could park there. therefore we landed up parked close to the station house front door.Not impressed.

    Reviewed by DavidJun 2018

  • "The cottage is quirky but it has got all mod cons."

    The place is very quiet so we had a very relaxing week which was what we wanted. Whitby is just a 5-minute train journey away but the footpath takes you there in about 20 minutes. If you are a train aficionado the steam trains will make your stay worthwhile. Goth weekend was an extra bonus! We'll definitely stay there again. Pity it's fully booked until the beginning of November...

    Reviewed by StevenApr 2018

  • "This was our second visit to the Ticket Office."

    It's great for anyone interested in trains - heritage or mainline! We actually used the train to travel this time and, of course, got off where the Ticket Office is situated on the platform. Great location! The walks into Whitby and back, along the path at the side of the railway, were very pleasant and easy being all on the level. Excellent accommodation for two people.

    Reviewed by RonApr 2018

  • "We have been here before and love the cottage."

    It is a bit quirky but that’s why we like it. It’s front door is on the platform. There are regular trains passing and steam trains from Easter. Once you’ve mastered the stairs you get used to the restrictions upstairs. Well equipped with everything you need and use of the front garden at the station house if required. Our dog loved the walks all in easy reach and Jackson’s the butchers do great bacon/sausage sandwiche’s and pies etc. Will be going back again soon

    Reviewed by DavidMar 2018

  • "Bedroom was very difficult for a six foot three person to get into, I know it said it was restricted but there was no pictures of the upstairs."

    Reviewed by ShaneJun 2017

  • "On day two we reprted the DVD player was broken at around 11 am, by the time we got back at 4 it had been replaced and supplemented with two more dvd's."

    So really on the ball!

    Reviewed by AmandaApr 2017

  • "The location was amazing and the property was spotless, would recommend this property , 5 star rating from me"

    Reviewed by JohnMar 2017

  • "Location was excellent."

    use of bus/Train or a 25 mins walk to whitby.local pub was warm and friendly

    Reviewed by TinaMar 2017

  • "Very small point, car parking issues with next door when I arrived, they had 4 cars, so I could not park up on my designated area, just made it hard work unloading the car."

    Reviewed by RobertNov 2016

  • "Our cottage was so cosy on what turned out to be a weekend of appalling weather."

    The location was fantastic and the bed comfy, we can`t wait to return.

    Reviewed by DavidNov 2016

Show more


  • Cabin-style double bedroom set in the eaves (restricted access and headroom)
  • Bathroom in eaves with shower (on landing area) basin & WC (in separate room)
  • Attractive open plan living area with compact kitchen, dining area & sitting area with living flame gas fire.
  • Electric central heating with gas fire in sitting area
  • combi oven/microwave, hob, fridge, dishwasher, Smart TV with Freesat, DVD, radio/CD, WiFi
  • All fuel & power inc. in rent
  • Bed linen & towels inc. in rent
  • Off road parking for 1 car
  • One well-behaved dog welcome
  • Sorry, no smoking
  • Shop 2 mins walk, pub across the road
  • Note: The bedroom is situated in the eaves and has restricted access from one side only
  • Note: Property is adjacent to station platform (4 trains daily) on scenic Esk Valley line.

The property

An interesting and imaginative conversion of a stone-built Victorian Grade II listed former ticket office, set in the centre of the bustling village of Ruswarp, 1.5 miles from Whitby.

Offering quirky accommodation, this Ruswarp cottage provides a perfect hideaway for couples wanting to stay somewhere a little bit different!

Retaining many original features, this Ruswarp cottage has a decorative cast iron fireplace, mullion windows and tongue and groove panelled walls.

The attractive, open plan living space of this Ruswarp cottage has been sympathetically restored, with slate floors, a cosy living flame gas fire and a small dining area overlooking the station platform.

A spiral staircase leads up to a cabin-style bedroom and shower room, tucked into the eaves of the building.

Decorated and maintained to a high standard, this Ruswarp cottage provides a comfortable holiday home with steam trains passing the door and excellent village amenities, including a good butcher's, a local shop and a pub serving real ale and good food.

With boating on the River Esk and a lovely waterside tea room, the locality has much to offer.

The Esk Valley Walk runs through the village and a public footpath offers a pleasant walk into the historic port of Whitby, with its pretty harbour, sandy beaches and wide range of restaurants and shops.

With the beautiful heather-clad moors and dramatic coastline to explore, this Ruswarp cottage is in the perfect location.

View on map

About the location


Whitby 1.5 miles; Robin Hood's Bay 6 miles.

Situated just 1.5 miles inland from Whitby, the small village of Ruswarp lies on the River Esk, with old stone cottages lining the main street. Ruswarp has excellent amenities, including a local pub with hand-pulled real ales, a village shop and a renowned local butcher. The Esk Valley Walk runs through the village, and it is an easy 25 minute walk to the centre of Whitby. Ruswarp has a regular bus service, and the single track railway has regular steam trains running through! Enjoy an hour’s boating on the river, take a ride on the miniature train, feed the local ducks, or enjoy a snack at the tea room. A perfect location for exploring the surrounding coastline and the dramatic North York Moors.

This property offers the following short breaks:

  • Winter
  • Off-season
  • Last minute
  • Christmas
Book with confidence
If your booking can't take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or receive a full rental charges refund.

Owners may request any evidence that they reasonably require before making a refund. Sykes Holiday Cottages is not agreeing to pay or guarantee any refund from the Owner to you under this Book with confidence.
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