“The location and property were lovely.”
Unfortunately on our arrival we could smell a 'drain' like smell in both the utility room and second bedroom. The morning after (due to the increasing smell , children complaining of it etc) we reported this to Rushpool hall, the receptionist informed us that there had been problems with this lodge before (why was it not rectified before our arrival?) Their maintenance man ' Rob' was very prompt and tried hard to sort the problem and sent follow up texts to check how things were. I also reported it to yourselves (Sykes) I was told I would receive a call back which we did, to inform us you couldn't contact the owner. We received no more calls from Sykes which was disappointing. The smell subsided but remained throughout our stay, we were offered a replacement chalet of a much lower standard by the staff at Rushpool. We also woke to no heating/ hot water part way through our stay, Rob was again prompt to sort this problem. We were lucky to have family staying in Snowdrop so were able to eat there to elevate having to sit in the smell. We'd appreciate a prompt response and some reasonable compensation. Kind regards Mark & Rachel Ross
