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"Stayed 6th-10th May 2025."
Positive. Centre of Staithes, friendly neighbours, Internet use.
Negative: Using electric sockets in attic bedroom always tripped the electric for the whole house. Used a extention from the downstairs bedroom which tripped x 3.Told Sykes the first and second day of stay. Both times they told us someone will be coming to right it,they said the handy man Bobby will be coming, leave the key in the key safe. Nobody came all week.
When home, complained again.The owner said they did not want to spoil our stay.
Took photos of their dirty fridge, bathroom, outside yard, surfaces in house, damp crumbling wall in lounge, bits of wall fell every day, could not open most windows, could not close blinds in attic bedroom the other window had no blind/curtain, pet hair on bed blankets, however we did not complain of this. But we did see previous review of the same.
Will not be using Sykes in future.
Many thanks for taking the time to "review" our cottage. I feel we need to point out a number of significant inaccuracies in your review.
We personally visited the cottage having spent hundreds of pounds on decorating and cleaning of the cottage to ensure it was spotless before your stay, indeed the next people to rent the cottage commented on how clean it was. This was the day after your stay
When you contacted Sykes to say that one of the sockets was tripping you didn't mention anything at all about the apparent issues with cleaning. We checked the fridge, it was spotless. We checked the beds with no issues at all. We are mystified that you were unable to open windows as all worked perfectly.
The socket in question was checked and mended the morning you left the property. We accept that you may have had a mild inconvenience over this and apologise. The electrical systems were working perfectly and did exactly what they should have done.
Whilst we appreciate your initial kind offer of refunding half of your money "to avoid a bad review" we cannot run our cottage this way. Small businesses are having a tough time at the moment. We care deeply about our guests and also their experience. Bad reviews and good reviews are read and acted on and like the vast majority of Sykes owners we are a family for whom these sorts of reviews really hurt us both personally and our business.
We feel deeply let down that it seems that you didn't enjoy your stay. We do feel though that a weaponised review like this does not accurately reflect either our cottage or your experience with Sykes.
We wish you well in the future. We hope that you are able to find something which suits your needs better.
Property Owner
Reviewed by Gillian1.9★May 2025
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"From the moment we walked up the path till the moment we left, this property was not up to Sykes Cottages spec and we won't be using them again."
Path to cottage uneven and broken, stains all over the outside wall, dirty windows, open the door to hallway and the smell off damp, walls crumbling in lounge, fire not cleaned out, ashes not emptied, cobwebs everywhere, my wife cleaned the fridge, microwave, cooker and all the crockery as it was filthy. Furniture and furnishings are tired and dirty. Upstairs double uncomfortable and again the room smelt damp, bathroom, shower missing it's seal, Emerson heater cord has been broken so many time and knotted back together, toilet seat lose. The place was a lot of money, and did not live up to expectations, Staithes is a lovely place, but this cottage certainly took the shine off our New Year!
We are very sorry you were unhappy with our cottage. It was deep cleaned a week before your arrival with our cleaning firm who also checked it the day before you arrived.
Areas which you mention were dirty were specifically cleaned and also no report of any smells was reported back to us.
There isnt a path up to the cottage - this is a shared access to the cottage with other cottages. I am not aware of there being an immersion heater cord as well as this is a sealed system.
We use Sykes and Yorkshire Coastal Cottages as they will immediately raise any concerns with us as owners and we can rectify issues. We are sorry you did not use this service when you were staying. We have help available in the village
We are glad you like Staithes - its a lovely village.
Property Owner
Reviewed by Lee1.9★Dec 2024
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"Lovely cottage - the owner said they’d had many holidays there and that was what made a difference I think."
It felt cosy like a real “home” as soon as you walked in. The decor was not the cheap “make do and mend” that you often find - it was really nicely and tastefully done. The cottage was very well equipped and the owners had anticipated most of the needs of visitors. The welcome pack was very welcome. Thank you.
The cottage was lovely and clean, very warm and comfortable. It has traditional features (including a few spooky creaks and groans. We swear we heard a young child say “Daddy” just outside the bedroom door one night….. we hid under the duvet)
A couple of “even better if’s”:
(1) the dishwasher didn’t work properly and after three washes we had to wash the pots by hand as they were not clean at all
(2) maybe leave some washing up liquid and a couple of dishwasher tabs for the next visitors (we left dish cloths).
(3) The property is very difficult to find. I couldn’t find it on Google Earth so texted for clarification a few days before we went. I did not get a reply. We couldn’t find it where the post code led us, so we scoured the streets - the locals in the pub hadn’t heard of it either. The contact numbers provided were all the same number and not answered (no signal in the village so had to drive a couple of miles out of the village till I could get a signal). At one point, we even considered having to return home or find a Premier Inn for the night. I don’t know if this will help future visitors but I took the “what three words” reference: ///stylist.recorders.signature
Somehow, we did spot the cottage on what was our last attempt.
Negatives aside, all in all a lovely visit to a lovely cottage in a beautiful village. Our third stay in Staithes and the best cottage so far.
We will be back.
Many thanks for your really positive feedback.
We are really glad you enjoyed your time in Staithes and accept that due to the nature of the village is can be a challenge finding places! We will look at how we can improve that for future guests
Also many thanks for allowing us areas to improve. That’s also really appreciated
Best wishes
Property Owner
Reviewed by Allen4.7★Oct 2024
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"Lovely bright and clean cottage."
Very cosy and warm.
Many thanks for your feedback we are glad you had a good time
Property Owner
Reviewed by Andrew5.0★Oct 2024
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"Lovely cottage in a beautiful location."
No parking included but Glen Vale have a website and are a good price for your stay. Very well equipped kitchen with dishwasher and washing machine but bring your own detergent products. Comfy bed but has feather pillows which offer little support - wish I'd brought my own. Doggy loved the under-floor heating!!! This is a great base for chilling out, or for exploring N Yorks. Best beach is at Runswick Bay.
Thanks for your lovely feedback we are delighted you enjoyed your stay and please come again
Property Owner
Reviewed by Nerys4.4★Sep 2024
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"Positives..."
The cottage was handy for the beach etc, the bed was comfy and the wood burner was a nice addition. The milk was very handy when we arrived.!
Negatives...cottage is dark and looks into nearby walls all around. Having to stoop so much to go from lounge to kitchen is a bit tiresome after a while.
Property is for sale and needs some tlc..things broken or in need of a good clean. When we arrived no toilet roll, and a couple of logs or dishwasher tablets would have been nice. There was just empty log nets by the fire from previous people. The crockery was still in the dishwasher not very clean. Found mouldy food in the oven.
Really sorry to hear that some areas needed some cleaning thanks for bringing that to our attention and we will address it immediately
Property Owner
Reviewed by Elizabeth2.5★Sep 2024
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"Just perfect!"
Perfect location, perfect family space and a wonderful week away
We are delighted you enjoyed your time at Staithes and Stonegarth. Please come again!
Property Owner
Reviewed by Zoe5.0★Aug 2024
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"We loved our stay in Stonegarth and would definitely book again."
It had everything we needed and was lovely and clean. Cosy too as even though it was July it was rather chilly out. Our pooch loved the under floor heating in the lounge. We had to keep remembering to ‘duck’ in certain areas of the cottage but that is true of a lot of the cottages in Staithes. Ideally placed and not far from Dotty’s for our cream teas or The Royal George for a tasty meal We would definitely recommend Stonegarth
Thanks for taking the time to give us such lovely feedback. As a family we love to hear our guests had a good time in a village we love.
Property Owner
Reviewed by Sara5.0★Jul 2024
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"Nice stay, washing up liquid would be good, but thank you for the welcome basket"
Thank you for taking the time to feedback. We are glad you enjoyed your stay at our cottage
Property Owner
Reviewed by Noreen3.8★Mar 2024
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"Lovely cottage in great location, on the whole well equipped with the exception of no initial sticks or wood for the woodburner so make sure you go prepared."
Many thanks for your review. Normally there are some starter logs for the fire so our apologies there didn’t seem to be any this time. We are glad you enjoyed your stay though
Property Owner
Reviewed by Sarah4.1★Feb 2024
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"Lovely little cottage, very well equipped."
The cottage could do with a bit of a spring clean though. We did our best to clean the glass on the woodburner as we couldn’t see the fire due to soot buildup on the inside and the fire hadn’t been cleaned out from the previous user. The downstairs toilet flush needs replacing, from previous feedback I believe a fault with the toilet had been reported in December. We did have a nice stay but a bit of tlc would make all the difference
Many thanks for your positive feedback. We will look into the cleaning areas you discussed and for the downstairs toilet a part has been ordered and will be fitted as soon as possible.
Property Owner
Reviewed by Bill3.8★Feb 2024
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"Well equipped well presented, had everything we needed a good size for fisherman’s cottage with large kitchen."
we especially loved the under floor heating and wood burner in the lounge which made for a comfy new year stay and the welcome pack was a pleasant bonus
Many thanks for taking the time to feedback on our cottage we are really happy you enjoyed your stay.
Property Owner
Reviewed by Michelle3.8★Dec 2023
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"Very disappointing."
We needed to call a plumber to attend the water flow issue in the downstairs toilet. It appeared it had been previously flagged up and the issue was apparently known.
An electric light bulb was missing. No replacements available.
There is a wood burning stove but the starter pack of fuel consisted of 11 sticks and three logs and an empty coal bucket.
There was a mouldy old tea bag in the teapot and having lost something under the dressing table I discovered a huge amount of dust as I looked for it.
As we were in the cottage well into December there were no Christmas decorations to be seen.
Disappointed.
We are really sorry you were disappointed by your stay in our cottage. Thanks for flagging up the issues you faced and we will address them. We hope you enjoyed Staithes.
Property Owner
Reviewed by Jennifer2.5★Dec 2023
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