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"Enjoyed our stay, main problem was getting in and out of bath/shower."
Bath very deep, a hand rail would have been a great help. Also bathroom door jams.
Reviewed by James3.8★Jun 2025
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"This was our third stay at Tuksumduin."
It is lovely cottage in a perfect location. Quiet with a beautiful view, yet close to shops, restaurants and the harbour. There's everything you need for a good stay and, although there is no onsite parking, there is a drop off area close enough so that you're not having to carry luggage any great distance. Small negatives - the shower is over the bath - something to hold onto when climbing out might help us "older" folk with short legs feel a little safer. A light on the corner of the outside passage - it's very dark, we used our phone torches to navigate our way to the front door. The mattress is a bit soft, but that's a personal preference. These points wouldn't put us off staying again and we will be back
Reviewed by Margaret4.1★Nov 2024
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"This was a very nice & spacious property, with lovely decor."
But, could have been a bit cleaner - floors always seem to be a bit of a letdown on holiday. And there were kitchen trays out on the worktop that were dirty. The areas around the two security gates really need some lighting. And we did have problems locking & unlocking the front door. And finally the shower power was not great at all. Overall a pleasant stay. Great week in Whitby & excellent weather!
Reviewed by Natalie4.1★Oct 2024
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"The maintenance of this property is non existent."
Sadly the property looks nothing like the advertised photos. Our issues were completely dismissed by the owner & by Sykes. A cleaner was sent 3 days into our holiday to resolve problems which we had partly rectified ourselves. The bed sheet which was too small for the bed was not replaced. The filthy marks on the bedroom walls were not removed. The thick dust on the wall hangings & ornaments was not cleaned. The cooker door which did not close was not fixed. We speak from the experience of staying in other beautifully kept properties in Whitby every year for nine years now. This could be a lovely property if it was maintained, thoroughly cleaned & given a fresh coat of paint throughout. We are not just speaking about a couple of weeks worth of dirt. This was a build up of dust, stains, cobwebs & rust over a long period of time.
Thank you for your feedback. We do value customer comments however sadly we feel that some of your comments are not justified. Our housekeeping team work extremely hard to keep our property clean and we ourselves ensure that the maintenance is up to standard and reflective of the images of the property. We are sorry that it did not meet your expectations.
Property Owner
Reviewed by Laura2.2★Oct 2024
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"The cottage was clean and tidy and had a fine view of Whitby."
It was in a good location and easy for us to get to the venues we wanted to visit.
It would have been nice to have a phone number of the owners because I would have liked the parking scratch cards to have been explained. I only had a phone number for Booking.com, and was given the wrong information regarding the parking.
It is a lovely cottage and we were very pleased with it.
Reviewed by Clive5.0★Aug 2024
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"Great location."
Like too many holiday flats, let down by silly little penny pinching. For example, no ladle, faulty scissors, useless peeler, too small pans, casserole. Dining table impossible to manipulate into a coffee table. But overall, good value for money.
Reviewed by Irene3.8★Jun 2024
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"Had a lovely few days every thing in cottage was as advertised would definitely stay here again"
Reviewed by Ronald5.0★Feb 2024
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"Beautiful, it's the little things that make it enjoyable!"
My partner has poor mobility issues for walking distances, it was great for him. We enjoyed the touch of the telescope and sat watching the waves over the harbour walls.
Would love to be able to book again.
All I can say is fantastic
Reviewed by Monica4.7★Oct 2023
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"We have had a very relaxing week , the accomodation was lovely."
We arrived on a busy Saturday afternoon and couldn't find any parking so left the car in a carpark overnight. There was no problem finding a space on the Sunday morning and the scratch card system worked well
Kind regards
Carol Francis
Reviewed by Carol5.0★Oct 2023
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"Had a great stay everything you need in a lovely little cottage."
Good location everything on your doorstep.
Reviewed by Andrea5.0★Sep 2023
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"The broken toilet seat was fixed immediately."
Fantastic location. Great views. Shower could be more powerful. We hope to return as it was a wonderful holiday. Thankyou
Reviewed by Grahame Rick5.0★Aug 2023
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"As will be seen from our other feedback answers, we loved our stay, the position, the comfort and that view of course."
However, some things just let you down, things which must have been known about and yet not attended to. The cheap plastic toilet seat and cover were literally hanging off - I had to reattach the fitment myself but even then we lost all confidence in risking our nether regions!
The front door lock was not square on to the door frame and so we could not gain entry or leave the property secure without a lot of pushing and pulling the door until we got alignment so that the key would turn - this was not something that just happened for us, it must have been known about and yet ignored. Finally, we had only two loo rolls to last two adults for four days, unless there was a hidden supply somewhere. So, these obviously are not deal breakers but totally unnecessary for us to have to deal with and they tarnish a great property for the want of a little care.
Reviewed by Wendy4.7★Jul 2023
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"Had amazing stay, what a fab view from lounge window, can see why its upside down but we are used to this as we stay in a lot of upside down properties."
There was everything you could ask for and more we shall defo stay again when we visit whitby.
Reviewed by Kim5.0★Jun 2023
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"Lovely lovely cottage, look forward to returning in the future."
Special mention about the beds, very comfortable, my wife even wants to buy the same make of mattress. no faults with accommodation at all Thx Paul
Reviewed by Paul5.0★Jun 2023
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