Bramblewick

25 Customer Reviews

• "A very pleasant stay in such a quiet peaceful location."

  Excellent accomodation, accessories, equipment and a very much appreciated welcome collection. Maybe consider a mat by the patio doors, would offer protection to the carpet. I did speak to Fiona regarding a couple of issues and hopefully they got sorted.

  Reviewed by AnneOct 2023

• "The lodge was very clean and comfortable, and cosy of an evening after been out all day in a beautiful part of the country."

  Would recommend and hopefully return.

  Reviewed by JudithSep 2023

• "Bramblewick was spotlessly clean and welcoming on arrival The Welcome Pack was ..."

  Bramblewick was spotlessly clean and welcoming on arrival The Welcome Pack was greatly appreciated Facilities had everything and more than you could need All in all a beautiful place and well worth every penny

  Reviewed by KathSep 2023

• "No real complaints but a few additional items would help."

  An iron and ironing board Oven glove Sun shade

  Reviewed by MargaretSep 2023

• "This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge."

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

  Thank you for taking the time to offer your feedback on your recent stay at Bramblewick. I am sorry to hear we did not live up to your expectations on this occasion. We were very surprised to hear your comments regarding the cleanliness of the lodge. Yorkshire Coastal Cottages pride themselves on their high standards of cleaning and maintenance on all the properties they look after at Pines. We would not expect you to have to start cleaning the property whilst on your holiday hence we only supply a minimum amount of cleaning products. The windows are cleaned on a regular basis as are all the lodges. Due to the limited space in Bramblewick we have not in the past provided an ironing board and iron, however as you have flagged this up to us as a problem we will look into solving this issue. Property Owner

  Reviewed by AmandaAug 2023

• "Wonderful spacious lodge, set in a lovely location."

  Very secure gated entry. Quiet and relaxing site. Great location for visiting the surrounding area, plenty of places to eat and drink nearby. We had a fantastic sunny week here.

  Reviewed by StewartJun 2023

• "Lodge very clean and comfortable Patio doors need repair difficult to close as ..."

  Lodge very clean and comfortable Patio doors need repair difficult to close as is the lock on the door to get in difficult to open Faulty curtain rail which we did fix ourselves Dissapointed no welcome pack not even a bottle of milk

  Reviewed by JulieMay 2023

• "Bramblewick was situated in the corner of an immaculate 5star site,nice and quiet and more than our expectations ,it was exceptionally comfortable,spacious and very well appointed."

  The little touch of bread,tea,coffee and bubbly was a nice welcome to start our holiday.The bed rooms duvets ,towels all top quality ,en suites and main bedroom very spacious, Entry and exit from the site easy and felt special! All in all a perfect first time at the Pines and will definately rebook for future holidays !

  Reviewed by KarenMar 2023

• "Property very good, just small things spoil it a little."

  Shower waste needs unblocking tray fills up to nearly overflowing, lack of sharp knives, shortage of glasses and patio door difficult to shut.

  Reviewed by AnnetteMar 2023

• "This was our second stay at Bramblewick and have a third stay booked."

  We spent a week in the lodge from 5th November. It is very comfy and extremely warm and cosy. We love having Netflix on the TV and all the mod cons in the kitchen. You really could live in it long term. People have complained about not getting the channels on the TV. BBC you can get as normal but for Yorkshire just use channel 103. Thank you. Claire.

  Reviewed by ClaireNov 2022

• "Bramblewick is a lovely lodge, set in a beautiful location, easily accessible to explore surrounding areas."

  However, there are a few little niggly things that need addressing to make peoples stay more comfortable and enjoyable. It would be nice to have a sun shade / brolly on the decking to provide shade on a hot sunny day, as unfortunately we had to go inside due to not having any shade which was a shame. Something really needs to be done about the live TV. Many nights were spoilt as we were unable to watch TV due to the poor reception. We did not use the dishwasher as the large dinner plates were too big to fit in and were taller than the washer blades. Coat pegs are still falling off the wall in the corridor as reported many times in the guest book. There is no manual book explaining how to use the heating, as we needed to put the heating on for my elderly parents, we didn’t figure it out until a day before our leave. All in all we enjoyed our stay, and despite the above, we would recommend Bramblewick, but would recommend that things are put right to make the stay more comfortable.

  Reviewed by LorraineAug 2022

• "Overall we were very pleased with the property, it was lovely."

  Suggestions to improve would be: 1. The listing doesn't mention if there are any towels provided. The email says check the listing, but nothing on there! Although we were pleased to find towels were there. 2. It was difficult to find the property - the postcode took us near the beach, which was at least half a mile away! The correct postcode should be: TS13 5HR 3. The email states: As you approach the main entrance to the pines, there should be a gate on your left-hand side, you go past, carry on up the track to the second gate.... It should read the gate should be on your RIGHT HAND SIDE 4. Once we finally past the gate it was difficult to find the correct lodge in the dark as again the instructions were wrong. The email states "On entering the site through the gates follow the road right round, the lodge is the last one in the corner on the left"... The correct instructions should be "On entering the site through the gates, take the first left, then follow this road to the end, the lodge is the last one on the corner on the left" Please amend these details. Then the property would have got 5* review

  Thank you for letting us know we have updated these details Property Owner

  Reviewed by KashifAug 2022

• "The patio is south facing so gets the sun all day which is great but desperately needs an umbrella for some shade."

  More cups and glasses are required as when there are four people there are only 5 mugs, 5 tumblers and 5 wine glasses no cups, there were plenty of empty cupboards so no lack of space. Lodge in a great site and a good position .

  Reviewed by JamesJun 2022

• "We had a fabulous holiday."

  The lodge surpassed our expectations, the setting so peaceful, the weather was the icing on the cake! We did an online shop at home with Asda and had it delivered straight to the lodge.

  Reviewed by CarolineJun 2022

• "Comfortable and well equipped lodge with plenty of space for me, my daughter and dog."

  Couple of niggles: awkward lock on patio doors need fixing, also broken shower bracket in bathroom. I would have liked a small electric Nespresso machine as I miss having good coffee and I’m afraid the cafetière doesn’t do it for me. Small ones can be purchased very cheaply. We loved the area and the dog friendly beach. The Bakery in the Shed (in the lane next to Runswick Bay Hotel)is wonderful, tasty bread and amazing cakes - lemon drizzle, Portuguese tarts, apple crumble slices etc. Danby National Park Centre is less than half an hours drive and has an Art Gallery with changing exhibitions, excellent crafts in the shop, and permanent galleries devoted to the National Park. Also an outdoor area suitable for children and great cafe, both dog friendly.

  Reviewed by RosemaryJun 2022

• "Lovely very comfortable lodge in a peaceful location."

  Had everything you needed including washing machine which wasn't mentioned in the information. Nice welcome pack left as well. Would certainly book again.

  Reviewed by SimonMay 2022

• "Positives: A fabulous lodge on a very peaceful site, in a beautiful location."

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

  Reviewed by JulieMay 2022

• "The property was lovely and very clean."

  Very quiet and relaxing.It’s a pity we found one or two minor problems on arrival ie shower bracket broken,but just holding the shower head on,curtain rails a bit askew where brackets coming away from wall.These were reported.However nothing to put us off.It was nice to find some food essentials had been left for us.Despite previous comments we found no problems with the TV.

  Reviewed by DavidApr 2022

• "We had a lovely weeks stay at Bramblebrook."

  The lodge was spotless on arrival and had everything for my wife I , and a great enclosed deck for our little dog Milli. The area is great to get out to quaint little coastal villages like Sandsend , Saltburn and Staithes as well as Redcar and Whitby. The weather was also kind to us. All in all a great holiday.

  Reviewed by SteveMar 2022

• "Peaceful location cabin is perfect had a nice break would definitely go back 10 out of 10 for us"

  Reviewed by IanFeb 2022

• "The lodge itself was beautiful however 1: We had an issue on the first day with the patio door not closing it took quite a while to get through to you by telephone and the door was not fixed up until leaving 2: Did not appreciate coming back to the lodge for lunch to find a maintenance guy looking at the cooker would have been nice to be informed he would be there especially as this was a holiday."

  3: Did not think it was professional to have to keep bringing parcels in for the owners of the lodge 4: There was no live T.V which should have been made aware of before arrival yes there was net flix however on 2 occasions we couldn't access it as it said too many devices were using the account "ian" 5: did not enjoy being woken up by the diggers directly behind the bedroom at 7.30am/7.45am each morning should have a note on the listing about noisy building works. Such a shame had the above not happened would have been perfect

  Reviewed by JayneFeb 2022

• "We realise that the live TV to no fault of the owner but it would have been nice if we informed on arrival"

  Reviewed by DeborahNov 2021

• "Bramble wick was an excellent lodge to stay in."

  Very clean and comfy with all mod cons including dishwasher and wine cooler! We loved our stay here and would definitely recommend, there was plenty of room for us 4 adults and 1 dog. The only thing I would suggest is better instructions of where to find the lodge once you arrive! We went into the first main gate which took us onto the wrong part of the site and we ended up trying to get into the wrong lodge!! So from the main rd, go down the lane and take the second gate on the right (not the first).

  Reviewed by ClaireOct 2021

• "A well presented lodge in a really good location surrounded by beautiful scenery."

  Would definitely vist again

  Reviewed by KatharineAug 2021

• "Lodge was lovely clean, well equipped."

  We would stay there again.

  Reviewed by JackieAug 2021

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