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"On arrival at the location no obvious sign of Clover Cottage."
Contacted owner via an Intercom system attached to farmhouse door. Owner apologised for non appearance said she would be home as soon as possible. Tried to describe where entrance to cottage was but signal kept breaking up and could not understand what she was saying. Spoke to a lady in the adjoining cheese factory who said she had never heard of Clover Cottage. Eventually found another person at cheese factory who directed me to the property. The entrance was off the farmyard but was not obvious that it was like photos on booking site. Entrance via a very unimpressive leanto to the back door. This led into a small kitchen with no window and then into the living room which was minimally furnished. The bathroom was off this room and was the best room in house with large walk-in shower,wash basin and toilet. The two bedrooms were uninspiring with large heavy furniture, one looking out to garden.
The photos on the booking site gave the impression of a much more cosy and comfortable property which it was not. The cottage was described on the web site as "a stunning two bed roomed cottage" Not in my opinion.
This short break was to give my wife a bit of a ' pick me up' after a recent stroke but because of what we found as described above we felt that we could not stay and we drove home.
Reviewed by Ron2.5★Jun 2024
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"The property owners were so friendly, approachable and accommodating!"
They greeted us as soon as we had arrived outside the property to hand us our keys and show us into the cottage (even though we were arriving late evening due to work but they did not mind). They told us lots about the surrounding areas and good places to see as well as giving our ldog a fuss and a cuddle - even kindly lending us a lead as we had left ours at home! The views from the garden were stunning & it was the favourite part of the stay for sure. If we had any questions they were more than happy to answer & we would definitely return. Thanks again for such a welcoming stay, really kind / genuine people. Hope to see you again!
Reviewed by Teresa4.7★Jun 2024
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"Overall,the property is amazing and the hosts are very nice."
The only thing is that there was a coffee machine but no coffee pods or tea bags. Also, there wasn't any basics such as salt, pepper, cooking oil, shampoo or shower gel.
Hi Magdalena. Thank you for your review.
Sorry that you were disappointed that we did not supply coffee pods, tea bags shampoo or shower gel. There are actually small packets of salt and pepper, but I think you may have missed the pot that they were in. It is really difficult to cater for everyone's choice of coffee, tea etc and we have previously supplied certain items that were not used and unfortunately we had to discard them.
With regard to shower gel and shampoo, this is something that generally people have their own preference, on this type of product and bring them with them when they visit a self catering property. Sorry once again for your disappointment regarding those points. Take care
Property Owner
Reviewed by Magdalena4.7★May 2024
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"We had a lovely stay at Clover Cottage."
Matt and Elaine are really friendly and welcoming. The cottage was spotless and in a great location with idealic views.
Thank you Sally for your lovely review. It was so lovely meeting you all. Freya is just adorable and Elsie missed her when you left. Hopefully see you again soon. Take care
Property Owner
Reviewed by Sally5.0★May 2024
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"There is no grab rail in the shower some thing I need as I have limited mobility."
The postcode given on the information is incorrect and it left us 7 miles from where we should have been, not a good start to the holiday
There was no iron, ironing board or airer something that has been in previous cottages that we have hired. I really do not think the accommodation is suitable for elderly people and this should be made clear on the information given by Sykes.
Thank you for your feedback and we are sorry that your specific needs were not catered for. We are awaiting a quotation to have grab rails fitted in the bathroom and also handrails fitted into the garden. Until recently, our guests had not mentioned the difficulties faced when someone has mobility issues. We can only apologise.
We have not been asked for an airer, ironing board or iron previously. We would have willingly provided an airer, if we realised that you wanted one.
We do understand your comment regarding the suitability for elderly people. Hopefully, Sykes will be able to make this clear to potential guests in the future. Thank you once again.
Property Owner
Reviewed by Michael2.8★Apr 2024
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"Extremely comfortable cottage within easy reach of all the interesting sites."
Owners very helpful.
It was a pleasure to meet you both and thank you for your review. We hope that you come to visit us again very soon. Take care
Property Owner
Reviewed by Michael4.1★Apr 2024
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"A lovely property immaculately clean cosy and comfortable with everything you need."
Close to everywhere but so peaceful. The owners are brilliant and looked after us really well. Would highly recommend and can't wait to return.
Thank you for your lovely review and sorry for the delayed reply. It was a pleasure to meet you both and we do hope that you come to visit us again sometime soon. Take care
Property Owner
Reviewed by Denise5.0★Dec 2023
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"This cottage had everything we needed and the owners wen5 above and beyond to help us an£ make u# feel welcome."
My husband has mobility issues and this cottage was perfect for him. Ideally located and easy to find with a list of places to visit provided via text from the owner Matt. We have rebooked for next year
Thank you for your lovely review and we are really looking forward to welcoming you all again sometime soon. Take care
Property Owner
Reviewed by Enid5.0★Oct 2023
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"My friend and I had a lovely break in Clover cottage where we were made so welcome and at home by Matt and Elaine, the owners."
They were so friendly and helpful in all areas of our stay. Nothing was too much trouble for them.
The cottage itself was ideal and contained everything you could possibly need for a perfect holiday.
I wish both Matt and Elaine all the very best with their future bookings and would have no hesitation in returning for a future holiday.
Sandra Teale
Sandra, you are too kind! You, Anne, Mia & Bailey were the perfect guests! Elaine and I really appreciated you staying with us. The fun and laughs we all had were just what we needed!
Property Owner
Reviewed by Sandra5.0★Oct 2023
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"The cottage had a well equipped kitchen including boiling water tap (although a kettle was also provided) and a very good shower room."
Parking was just outside the cottage in their gated courtyard, which is situated near the owner’s farmhouse. The settee was very comfortable and I also enjoyed sitting in the “rocking chair”! No mobile signal but the Wi-Fi was good. Much enjoyed the rural view, seeing the cows being moved daily to the top field. The cottage was well placed for sightseeing and would be good for cycling or walking,. We went on the Peak Rail steam train trip from Rowsley to Matlock, on a wet day, and enjoyed Matlock Bath, Ashbourne, Ilam Park, Dovedale, and Bakewell. The relatively nearby pretty village of Winster was a daily visit, for newspapers, local bread, butter, milk and groceries (local shop and Post Office). Sainsbury’s (with petrol station) and other shops could be found at Matlock. The garden was small but very secure for our two small dogs, with a small lawn and paved patio with garden seats - and an outside light for nighttime “visits”. As I was on crutches I did find the steps were quite steep to the garden, with no handrail, but I did manage, with care, and this was of course mentioned in the property description. A very handy porch/boot room to the front of the property was convenient to dry off the dogs and to leave our wet coats, shoes, etc! There was also a washing machine, if required, and a very handy mop! We enjoyed our visit to the cottage and would recommend.
Super review Ian. Lots of great information for future guests. It's a shame we didn't get to meet you, but maybe you would like to visit again and Elaine and I will meet you then!
Property Owner
Reviewed by Ian5.0★Sep 2023
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"The description was not entirely accurately."
The main objection was the steep steps to the rear garden, no mention of this on the promotional literature. I am elderly and infirm and there was no way I could safely use them, certainly with no handrail on either side of the steps. They would also be a potential hazard for small children. Consequently,, I was unable to enjoy the fresh air and the lovely view. The lounge floor was dirty and the washer was old and inoperable. All in all an overpriced week.
Reviewed by Diana2.8★Sep 2023
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"Super lovely cottage."
Whilst on a working farm, the cottage and garden are private. Garden is fully enclosed with at least a waist-high stone boundary wall (higher in places) including a grassed and gravel area so great for dogs. Bed is super comfy, great shower and quality kitchen facilities which all appear new. Hard flooring throughout and a very handy porch which could be used to house wet doggies while they dry off. Just across the road to a number of footpaths with other great walks and places of interest close by. Hosts always on hand although totally respect your privacy. Would not hesitate to re-visit.
Thank you Diane, lovely review and great additional information for other visitors. Much appreciated. Of course Elaine and I would be happy to welcome you back.
Property Owner
Reviewed by Diane5.0★Aug 2023
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"Beautiful cottage in a great location with lovely hosts."
Elaine and Matt could not have been more friendly and helpful. Nothing was too much trouble. We asked for more bin bags and hey presto the bins were changed for us. The cottage was immaculate with a very high standard of equipment. Would definitely stay here again and have no hesitation in recommending it. Lots to do in the area, wish we could have stayed longer. Thanks Elaine and Matt.
Thank you so much Linda for your great review. It was an absolute pleasure having you both, and Hughie of course, stay in our cottage. You would always be welcome to visit again!
Property Owner
Reviewed by Linda5.0★Aug 2023
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