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"We had a lovely time the house was really nice and well looked after I would say the garden could do with a spruce up as it could be really lovely with those amazing views!"
We had everything we needed to village is lovely and has some really beautiful walks!
I would just say it was a rush in the morning trying to get out so early for 9am and we couldn’t check in until 6 on arrival which is very late when you have children.
Reviewed by LeanneDec 2021
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"The Rock House was just what we needed plenty of space for everyone to enjoy a weeks holiday."
The view from the lounge window is stunning. We thoroughly enjoyed our stay.
Reviewed by LydiaOct 2021
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"This beautiful cottage was the perfect base to enjoy North Pembrokeshire."
It is cosy, wonderfully situated and very well equipped. We really appreciated the wide range of kitchen equipment and plentiful tableware as we did a lot of cooking. There were plenty of cleaning products under the sink. The deep bath and plentiful hot water was also enjoyed, as well as the stunning views. We were blessed with great weather and enjoyed eating outdoors and using the garden. The drive is extremely steep and we chose to park on the street but could always find a space. Fishguard is a lovely little town and we particularly enjoyed the bread and pastries from Nourish (Weds- Sat) and the crab sandwiches down at the harbour. The owners left lots of useful information about places to go, eat and explore. I would definitely go back.
Reviewed by AlisonSep 2021
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"Check-in time at 6pm on arrival and 9am on departure effectively means you lose a day."
If you want a 6pm check-in, it should be reasonable to expect a midday check-out time. The cleaner arrived at 8.45 and was waiting outside to get in.
Reviewed by ChrisSep 2021
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"I don’t know how else to contact you so am writing on the feedback form."
We have stayed in many welsh cottages in the last few years and this is by far the worst….. despite the ridiculously late check in (due to extra cleaning for covid) the place was not clean. The table was dirty and sticky, and the bathrooms had been wiped at best. The worst however was that the middle bedroom had gentleman’s clothes left in the drawers and tablets in another drawer. The tablets were found by my 5 year old daughter!!!!!! Luckily she was sensible enough to bring them to me and not eat them as sweets otherwise this could have been a very different email……. This is shocking
On top of this the property is so sparse - no welcome basket, no cleaning products not even any washing up liquid. We have never stayed anywhere so basic in terms of what is provided. The property is also in need of redecorating and some tlc as it is very tired……. Such a shame as the property and its location are fantastic, but the lack of cleanliness and lack of supplies were a serious letdown. Based on how much we paid for this property (and the fact that we lost over half a days holiday due to your extreme check in and check out times) this was very disappointing. We will be checking out on Saturday morning as requested but sadly would not stay with your company again based on this experience.
Thank you for taking the time to share such a detailed review about your recent experience at Rock House. I am so sorry to hear that so many elements of your holiday were disappointing and I will act on your feedback so that other guests don’t experience the same. Property Owner
Reviewed by EmmaAug 2021
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"Great location, easy to find."
Layout of the house is bit esoteric but was fine for us. We had a problem with the WiFi but the owner was extremely responsive and it was solved. Beds could be a bit more comfortable and less squeeky but otherwise it's great. If you have trouble with stairs you would struggle in this house though.
Reviewed by TerryJul 2021
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"A well equipped cottage, marvellous views and a fabulous location."
Would definitely go back!
Reviewed by YvonneJul 2021
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"We were disappointed in the furnishings in the living room/lounge."
The sofas were very grubby and had a few tears, need refurbishment. The garden was also In need of attention - loose paving stones, needed sweeping. Patio umbrella would have been a great addition.
Thank you for choosing to stay at Rock House. I am sorry that the sofas were in a poor condition, this is something that we are aware of. At the end of 2020 we ordered 3 new sofas but unfortunately a few months later the company went into administration. After many months we received our money back. New sofas have been ordered but this time we are facing long delays with delivery but hope to receive them soon.
I have passed on your comments to the gardener. Property Owner
Reviewed by KathrynJul 2021
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"Lovely cottage, perfect for large family groups, ideally located to explore the beautiful Pembrokeshire coastline."
Perfect garden for your furry 4 legged friends to explore.
Reviewed by AnnMay 2021