"Lovely modern apartment with everything you need."
Nice to have welcome tea and coffee tray after a long journey. Very comfortable beds. Handy allocated parking. We never found the outside bins as these weren't mentioned in the property information folder. We had been putting our rubbish in a business bin until the last day until I noticed a key hanging up in the kitchen area! Central location in town overlooking Pembroke Castle. Nice for river walks and a stone's throw from two pubs. Sofa can only accommodate 2 people but there are 2 easy chairs. A second small sofa would be more comfortable for 4 people, but might be an issue due to the size of the lounge area. We had a lovely time staying at the apartment.
Reviewed by Rachel4.7★ Apr 2024
"Shame about the skip outside of window, slight internet issue that was sorted very promptly, lovely situated property with fantastic views, ideal for a couple or small family."
If coming back to the area we would definitely consider staying here again!
Thank you for your lovely feedback, apologies about the skip, the council planned some work we were unaware off but this has now been removed. We are so glad to know you would come back and visit us again! We welcome your return.
Property Owner
Reviewed by Jane4.4★ Mar 2024
"The flat was very comfortable and had everything we needed, including luxurious towels."
It was in a great location for exploring Pembrokeshire. However we encountered several problems -
1. The directions took us to the wrong road, the flat is not in Croft Court! We spent 30 minutes in the freezing cold and rain looking for Flat 2 and our designated parking space, there were plenty of flats around (we looked at them all!) but not ours! Eventually we decided to find the river and search from there, which is how we discovered another small road with flats plus parking spaces.
2. The main reason I chose this flat was for the fantastic view of Pembroke Castle from the lounge windows. Imagine my horror when I entered the lounge to find filthy windows, a big skip full of earth and a big yellow JCB digger parked right outside the windows! It gets worse, after the weekend there were also two workmen there plus their vehicles! We read the planning notice attached to the railings and realise that the work was lasting several weeks longer than estimated, but surely we should have been informed that the lovely view would be totally obscured during our stay? After all, the view is a major selling point for this flat. We were dreadfully disappointed, especially after a long drive in miserable weather and no heating!
3. It was a freezing cold and wet day and we could not turn the radiators on. The instructions said turn dials to 'on', but there is no 'on'! With the help of Shirley we found the boiler controls in the cupboard which were set to come on at 19.45, so we changed the setting so that we could have the heating on as and when needed. I feel the controls should have been left on a different setting, more suitable for winter.
I had to make three separate calls to Sykes with these problems. I feel the instructions should be amended, especially as I’d seen on previous feedbacks that other people had trouble finding the flat and the recycling area.
Thankfully after three wet days the rest of our stay had better weather and once we’d overcome our initial problems, we had a good holiday.
Thank you for your feedback, we ae very sorry about the issue with the workmen and digger, this was set up by the council and we were unaware these were taking place until advised by yourself. we can confirm that all of their works are complete. We appreciate you highlighting these other issues to us and we will work to ensure that these are rectified for future guests. Kind regards
Property Owner
Reviewed by Brenda4.7★ Mar 2024
"Very pleased with Flat 2."
It really is an ideal location for exploring the coastline. And the views of Pembroke castle from our window were amazing. Would highly recommend.
Reviewed by Khawer4.7★ Oct 2023
"Absolutely beautiful place to stay"
Reviewed by Andrew4.7★ Sep 2023
"Extremely well equipped, very clean, light and airy."
An ideal holiday apartment, plenty of hot water, comfy bed and generally to a very high standard.
Excellent location
Reviewed by Helen5.0★ Jun 2023
"Kitchen clock needs new battery."
Couldn’t find a chopping board.
Reviewed by Jack5.0★ Jun 2023
"A great apartment with top quality furnishings."
Very clean and well set up.
The location was fabulous!!!!
We’ll be back!
Reviewed by Wendy4.7★ May 2023
"Very nice well laid out apartment good location for the Pembrokeshire coast line ..."
Very nice well laid out apartment good location for the Pembrokeshire coast line good views of Pembroke Castle from the flat we enjoyed our stay
Reviewed by Giuseppe5.0★ May 2023
"Lovely stay at flat 2."
View across to castle great and a super circular walk around the castle and the river around it. Would be nice to have loo roll holders in bathrooms.
Reviewed by Bronwen4.7★ Apr 2023
"Excellent location and well fitted out."
The place was very comfortable and we had an enjoyable stay.
Reviewed by Frances5.0★ Mar 2023
"A really fantastic property in a spectacular location with wonderful views and lovely walks in the local area."
We had some trouble with the newly installed dishwasher and had instant help from Darren and the wonderful housekeeper Shirley.
We will definitely return to this lovely property.
Reviewed by Colin5.0★ Feb 2023
"A lovely apartment, a great location by Pembroke castle."
Clean and comfortable and very well equipped. We would definitely stay again.
Reviewed by Linda5.0★ Nov 2022
"Speaking as a 78 year old person I found the apartment to be well equipped and located in a good position."
Not a criticism but it would have been useful to have a small shelf inside the en-suite shower to rest soap/shower gel etc. especially as I did have a nasty fall whilst out and about and was unable to bend. Overall my husband and I were very happy with the apartment.
Reviewed by Carol4.7★ Sep 2022
"A fairly modern apartment with views across the water to the lovely Pembroke Castle."
Very close to the town centre and covered under-croft parking space-a real bonus but this also meant the entrance to the apartments was a little dingy. Being on the ground floor meant that when having the French doors open the frequent passers by were within touching distance. A reasonably equipped property but some detractions eg. Broken bin with no lid in kitchen, no instructions for washing machine, even though the welcome guide said they were under the sink, no dishwasher tablets-first time encountered in many Sykes lettings. Several cups so badly stained internally it required two cycles of the dishwasher to clean them. Couldn’t close the curtains in the living area as their considerable weight was pulling the curtain rail from the wall. No baking trays/ roasting tins and out of date biscuits left by the kettle. Also beware for people with low slung cars there is a large ridge at the entrance to the car park due to the slopes which caused scraping of mud flaps etc. Overall the positives counter balanced the negatives to give a realistic 3/5 star rating.
Reviewed by Bryan3.4★ Jul 2022
"Lovely location overlooking the Castle."
Very quiet and extremely comfortable. Good parking and close to facilities in the town.
Reviewed by Rowland5.0★ Jun 2022
"A wonderful, well equipped property that feels homely and welcoming."
There's an amazing view of Pembroke Castle out of the windows and a lovely, easy path to stroll round. It's a brilliantly convenient place to access Pembrokeshire from.
The descriptions and instructions are accurate, detailed and very helpful. We would thoroughly recommend this lovely place!
Reviewed by Adrian5.0★ Apr 2022
"The apartment was clean and well appointed (although we did find an A4 piece of paper with a child’s drawing from a previous occupant by the sofa on the living room floor), the beds were comfortable and we particularly enjoyed the wonderful view of the Castle."
The location was perfect, lovely sunny weather, lovely walks from the doorstep and the town just a stroll away.
We were disappointed to find that the advertised ‘first floor flat’ was actually on the ground floor.
It would have been useful to have had a little more information on arrival regarding the location of the entrance door and key. We struggled to find the actual door (tucked away at the back of the accommodation in the car park) and the key safe was quite difficult to open.
Unfortunately, there were a number of maintenance issues.
• Microwave. Turntable doesn’t turn and heating not evenly distributed.
• Bath. The plug doesn’t fit and allows water to run away freely. We like to have a bath, sadly not possible during our stay.
• Light switches. We counted at least six switches which don’t work / not connected?
• French door. We enjoyed nice sunny weather during our stay and tried to open the doors for some air (the only source of air in the room), but they were stuck and took some effort to release as the bolt was rusted.
• Clocks. There are two clocks, but neither working!
We feel an information sheet with instructions on how to operate the appliances and heaters should have been available. We had not encountered these heaters before and weren’t sure how they worked. Also, information about the location of the outside rubbish/recycling bins (we searched the car park and eventually discovered them in an unmarked cupboard) with the applicable collection days.
Surely this is the normal procedure for holiday lets, rather than ‘post-it’ notes in various places.
We are obviously not aware how often Sykes inspect the properties on their books, but it would seem in this case no check has been carried out for some time.
We did enjoy our stay, but the above issues have made us question whether to use Sykes Holidays in the future, and it’s doubtful we would recommend the company.
Thank you for your feedback, we are really sorry to hear you encountered these issues. However we are perplexed as dozens of guests have holidayed at the property and have never raised any of these issues. The property is regularly inspected. I trust you raised your concerns to Sykes whilst you were at the property.
Best wishes
Property Owner
Reviewed by John3.1★ Mar 2022
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