Kinnaird House

21 Customer Reviews

• "Very basic property but very spacious,the heating in the property wasn't adequate as some radiators didn't work, we did contact the owner who said there was a electric heater there but none available at the property, however the local community very kindly offer some electric heaters and electric blanket which did make a difference,once we were warm we tried to cook new years day dinner which the oven was not suitable for 12 guests, we did contact the owner who kindly purchase a slow cooker from one of the shops in the High Street, we did find with the property if you had the washing machine on then put a toaster or any electrical equipment it would trip the fuse box,we did have comfortable beds and clean bedding, The property could do with some new furniture, chairs in the dining room we're broken and some stuck together with glue."

  I would recommend some think curtains in rooms as this would of helped keeping the place warm as there were only blinds up. I would recommend the town they are lovely people and are very willing to help there is a great pub who also helped us out. Many thanks to them all.

  Reviewed by Clair1.0★Dec 2025

• "Brilliant host and accommodation."

  Ticks all the boxes, comfy beds, nice towels, warm, hot water and lovely new bathrooms & showers, lots of space, nice living room with large streaming TV, well equipped kitchen… and then there’s the location - Speyside is Beautiful, Grantown-on-Spey itself is so lovely, the local wooded walks are a minute’s walk away; don’t get hung up on the Cairngorms & Aviemore - they’re still only 15-20 min drive away, by staying here you get so much more - you also get the Moray coastline and beaches within 45-50 min drive. So many options! Really is a perfect base for your Scottish adventure!

  Reviewed by Gerry5.0★Oct 2025

• "A spacious property in a good location for the Speyside area."

  The decor is of an age and there's signs of patching and changing in the wallpaper and floors. The beds were comfortable and all slept well despite being next to a pub. Which was only loud late on Friday and Saturday. The smell of sausage rolls in the morning permiating from the bakery below is one way to wake up hungry! We did have an issue with hot water not working but the contact soon sorted , though I'm not sure it was a permanent fix. Some of the dining room chairs are getting to a point of collapse as well. So well located for eateries, and the small supermarket meant even if we forgot anything it was soon remedied. We would come back.

  HI Paul, Thank you for your feedback. We are aware some of the decor needs an update and have a schedule in place for the off season so that this may happen. Including new chairs. Glad you enjoyed your stay. Kinnaird House is so central for many things as you say whether needing a shop a walk or finding your favourite activity. Cheers Alastair Property Owner

  Reviewed by Paul4.0★Jul 2025

• "Convenient place for family and big enough for kids to have fun."

  Recommend washing dishes machine in the house.

  Reviewed by Pui Shan4.0★Feb 2025

• "Loved the place."

  Everything we needed. Bottom oven was not working. And a spindle needs replacing, in case anyone takes a toddler, it can climb through and potentially fall between the stairs. But overall a fantastic place and one day hopefully return. Will be recommend to friends and family

  Reviewed by Anya5.0★Aug 2024

• "Overall property meets expectations, few things can be improved for example, door locks and handles."

  I couldn't find how to reduce temperature for water. It was too hot water but boiler didn't have any temperature controller (it could be me being thick).

  Reviewed by Nadeem3.0★Aug 2024

• "Very comfortable stay."

  However,the owners need to address issues raised in previous reviews reguarding maintenance such as door lock.

  Reviewed by Paul5.0★Jul 2024

• "This was our favorite property while traveling on vacation!"

  The key access was so easy! The sleeping and bathroom facilities were great for the number of people we had. The kids loved the couches and TV area. There was ample space for us to cook and eat meals together. There was close parking for our vehicles. An added bonus for us was the clothes drier, which we rarely see in Europe. Grantown was lovely, and the local stores had everything that we needed or wanted. We hope to visit again in the future and hopefully stay for a longer period of time. Thank you!

  Reviewed by Jody5.0★Jul 2024

• "Large apartment with lots of room centrally located for the National Park, Inverness and the coast."

  Plenty of shops and restaurants close by and even a pub virtually downstairs! Had a great stay, comfortable with everything you need. Could probably do with the decor being touched up but a minor issue. Will stay again.

  Reviewed by Tim5.0★May 2024

• "The property worked well for us and we would describe it as very comfortable."

  We were a group across three generations. The weather was often wet but the house and its situation meant that we still all had a very good time. Not being super smart or 'posh' contributed to the comfort, especially given the presence of a toddler and a dog. We thought the place was fantastic and good value. What follows are very minor things. We'd rather have had a dishwasher than a clothes dryer and would prefer to hang clothes up anyway than use more energy drying them. So a pulley or folding rack would be good. One member of the party who worries a lot about germs was made anxious by marks on a clean towels even although it had clearly been laundered.The absence of a large bowls for mixing was noted by our cake making member but we used the milk pan and we served our salads in pirex oven dishes.

  Reviewed by Lynn5.0★Mar 2024

• "For such a big group, a dishwashers and a coffeemachine would be nice."

  Reviewed by Wilma4.0★Oct 2023

• "The home was clean and enjoyable."

  Directions to the property made it easy to find. The key box worked well, but the door locks themselves are old and a bit hard to open. The top lock takes a special touch to get it unlocked and we were afraid of breaking the key. I tried to call the phone number as listed on my email from Sykes but was told by the person answering the phone they no longer managed the property for Sykes. So without a good phone number to call we continued to fiddle with the top lock until one person got it to open. Later on the top lock was again a problem with one in our group when they tried to get in but couldn't get the lock to open so they had to wait for another party member that knew the trick to getting it open to return before getting in the home. I would suggest a new top lock. Other than the door lock we enjoyed our stay and were excited to find someplace that could accommodate our large group. We would stay here again.

  Hi, WE are so glad you enjoyed your stay. We have had someone in to look at the lock and have it oiled and repaired for the short term. And once the main season ends we intend to replace the lock. I am sorry you were unable to get through on the telephone. And have double checked with Sykes, but they say they have the correct number on records. Trying to work out where i was in terms of network access, which can sometimes cause issues. But glad you were able to deal with the lock. Cheers Alastair Property Owner

  Reviewed by Cindy5.0★Aug 2023

• "Just completed a lovely family (10) birthday weekend in this let in Grantown."

  The house was a great size, especially the large dining room and lounge. Bedrooms were also a good size and the beds really comfy. Bit of a strange entrance to the house and we arrived in the rain which didn't help. Good selection of dishes etc in the kitchen but the cooker was really small and the hob a bit slow. Could really do with a dishwasher and a kitchen revamp. One or two little repairs like the bathroom lock would also improve what could be a fantastic family or large group getaway.

  Thank you for your valuable feedback Patricia. We hope you and your family enjoyed the birthday celebrations. We have plans in place to replace doors and are continually revieiwing what needs upgraded to the property and will take into account your helpful suggestions to ensure the property and facilities meet guest requirements and expectations. Property Owner

  Reviewed by Patricia4.0★Mar 2023

• "Holiday was amazing ,very big house,clean,but very cold in the house!"

  Hi Cristina, Yes we think the place is amazing too and as you say very big. We had asked the previous holidaymakers to leave the heating to come on twice a day for your arrival. I am sorry this does not appear to have happened. We are currently looking at "Smart Controls" for the property to help avoid this type of issue in the future. We appreciate your feedback and are glad you enjoyed your holiday. Property Owner

  Reviewed by Cristina5.0★Jan 2023

• "We had a brilliant stay at Kinnaird house, great location for exploring the Cairngorms and the Higlands, and we loved it as our base of operations!"

  Well stocked, really comfortable beds, super spacious, and brilliant price for what you get as well! Highly recommend the Cairngorm Butchers downstairs, the meat was amazing quality and we used them multiple times. The only slight issue we had, which I believe has been mentioned before, was the water pressure in the upstairs bathroom, but we got round this by communicating when we were having showers. We all didn't want to leave and will definitely be back to stay in the future!

  Thank you for your feedback Amber. We are glad you enjoyed your stay. The location is indeed perfect for exploring the stunning Cairngorms and we look forward to welcoming you back. Thank you for pointing out the pressure issue in the upstairs bathroom. We are currently looking at ways to improve the water pressure and hope to have a solution shortly with the help of Colin Lawsons, our local builder. Property Owner

  Reviewed by Amber4.0★Oct 2022

• "The cleaners had not attended the property before our arrival and we were met with piles of used towels and bed linen."

  We were not able to contact the owner or the cleaning company, and in the end opted to go and buy cleaning products and clean the property, change all the beds, etc. ourselves. It really spoiled our holiday. Sykes staff were easily contactable and pleasant, but I had to relate the problem three times to changing staff members as they sought to resolve the issue. In the end we accepted a 20% refund of the sum we had paid. Quite apart from the issue with the cleaners, I wouldn’t recommend Kinnaird House. The noise from the fridges in the butchers downstairs means that the back bedroom on the lower floor isn’t really useable. And if anyone turns on a tap while you are showering, the water cuts out. The location on the high street is good, but it felt more like a bunkhouse than a holiday home.

  We apologise. Following an investigation and communication with the Cleaning Company. We have parted company and are building a relationship with a new Cleaning Company. The Red Sock Cleaning Company and Laundry Service are based in the High St, Grantown On Spey and have many years of experience. We look forward to working with them to ensure the needs of all our future customers are met. The situation with the change of Cleaning Companies has also led us to carry out a full review of Kinnaird House, the service we provide and the systems we have in place to ensure all our customers have a full and happy stay. Property Owner

  Reviewed by Lucy2.0★Jul 2022

• "Unfortunately as a group of 6, we all felt the same that the our experience at Kinnaird House fell a long way short of what we expected for the price we paid."

  Firstly, however I would like to thank the incredibly accommodating Victoria for cleaning the property early to enable us to drop off our bags before walking. She was great at replying to our enquiry promptly and reassuring us that we could leave our Bags early to enable us to start our walk. Also for cleaning the flat the best they could. The issues we had with Kinnaird House were the following - Access- there were no instructions that the property was accessed at the side through a small courtyard. Clear signage would make this easier. It was not clear which keypad was for the flat and a few had to be trialled. The key for the flat was difficult to use and needs to be fixed or replaced. It took us a while to manage to unlock the door. Decor - dull and uninviting, clearly needs updating. Some of the doors were so badly damaged they have been repairs with black tape. Some carpeting is stained and looks unclean. Looking out of the kitchen window the gutters are cascading with weeds and the whole house has a feeling of being neglected. We felt the dining room looked like a funeral directors as it was so dull, bland and uninviting. The blinds in one of the downstairs bedrooms did not keep the early morning light out, so resulted in wakening with the sun. Showers - one of the main issues were the poor showers. The upstairs shower kept running out of water mid wash with soap or shampoo! The sink also ran out of water mid tooth brushing. The downstairs electric shower switched from scolding hot to freezing cold in 5 second intervals so could not be used. I contacted the owner directly about this due to health & safety concern. Comfort - the sofa was old but ok and the beds were fine as was the bedding which was clean. In summary as a group of walkers we stayed in 7 different accommodations throughout our long distance walk and Kinnaird house was by far the most expensive but also the most disappointing stay. It cost us over £84/ person per night. As a comparison we stayed in the Norland B&B, Lossiemouth for £50 each, beautiful decor, fantastic sea views, all rooms en-suite with good showers and a full Scottish & continental breakfast in the morning. I hope this feedback is useful for encouraging the owner to make the required improvements or to reduce the cost and change the description to reflect the accommodation on offer. It annoys me that tourists visiting may think that this is the level of accommodation we provide in Scotland. In our view the accommodation felt more of a bunk house, which is ok if that is what you are expecting and the price reflects that. We would not recommend Kinnaird House to any friends or family unless there were significant improvements.

  We are reviewing the information and the way it is presented by Sykes our booking management company. This should avoid any further confusion. We are sorry you found the decor dull, having sought professional advice in regards the decor. We are reviewing this and are gaining further advice in regards making the place feel more homely, for all. Thank you for informing me directly in regards the shower. It was the Thermostatic Valve. And we had the shower replaced, by Colin Lawsons Builders, Grantown on Spey. Property Owner

  Reviewed by Dorothy2.0★Jun 2022

• "Property was in an excellent location in the centre of Grantown on Spey with local shops (co-op with excellent selection of products - including vegan!"

  ) Grantown on Spey is a lovely area with lots to offer from local wooded walks to painting pottery. The house was spacious enough to not feel on top of each other, however stairs to the different floors may cause difficulty if someone had mobility difficulties. No outside area to sit out on a morning (which we were aware of) however grassed area in main square and woods are close enough to enjoy. The house smelt exceptionally clean on arrival, with fresh towels and bedding, however when looked at a little closer some tidying behind beds may need taking into consideration. Some house-keeping issues - although we had booked for 12 (luckily we did not have everyone turn up) only 11 dining chairs and not enough cups.The water system caused us some difficulties when taking a shower and using water elsewhere. The first floor bedroom at the rear of the building needs a heavy sleeper as a noisy fan extractor from the shop below comes on early in the morning! These were things which our family could manage and overall we felt we had good value for money.

  Thank you so much Donna for your feedback. We are now in the process of carrying out a full review of Kinnaird House, the house-keeping service we provide and the systems we have in place to ensure all our customers have a full and happy stay. We are putting a new check list in place in regards to breakages so that we can ensure we have the appropriate equipment, cups, cutlery etc, and we are carrying out a full audit and review of what else we need to take into consideration, when it comes to ensuring replacements are kept up to date. We have improved the water system with the help of our local builder Colin Lawson , Grantown on Spey, and changed our house -keeping to The Red Sock Cleaning Company and Laundry Service . They are based in the High St, Grantown On Spey and have many years of experience. We look forward to working with them to ensure the needs of all our future customers are met. We are also looking at ways to improve noise reduction in the first floor bedroom at the rear. We are pleased to hear that overall you enjoyed your stay and everything that Grantown on Spey and the area has to offer and thank you again for your invaluable feedback. Property Owner

  Reviewed by Donna4.0★May 2022

• "An ideal house for an extended family."

  All beds, duvets and pillows very comfortable. A large Co-op just across the road and really good carry out meal places and pubs. So many lovely walks above and below Grantown. Landmark Forest Theme Park and Highland Folk Museum worth a visit lasting a whole day. (Grandparents can stay at home!) Grantown Museum very good too - lots of costumes for the kids to try on. Paint pottery at the start of your week so that it can be glazed and fired ready to take home as a souvenir. Aviemore and the Strathspey Steam train both within easy reach though we didn’t need either and have been to both already. It was a great holiday week.

  Thank you Jan for your feedback. We are so glad you enjoyed your stay. As you have identified Grantown On Spey and the surrounding are offers so much, with something for everyone. Property Owner

  Reviewed by Jan5.0★Apr 2022

• "Beautiful surroundings"

  Reviewed by Willem5.0★Aug 2021

• "It was a pleasant stay and suited the amount of people in our family group 11."

  Just a couple of downsides. One of the sofas in the lounge was uncomfortable due to a broken part . There was a lack of cutlery for the amount of people in the group. The refuse bins were overflowing on our day of arrival meaning that we had to store our waste in the house until departure and carry our general waste and glass to Aviemore when we left.( the recycling bin was emptied on the morning of our departure so at least we could put the recycling in the bin) It would seem to be advisable to have more bins available for the size of let. Otherwise we really enjoyed our stay and the area .

  Reviewed by Janisse4.0★Aug 2021

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