Grosvenor House

When we booked to stay at Grosvenor House, there were no reviews yet as it was a new listing.

Having seen the reviews that were added by others in August, we were concerned and contacted the owner to ask if the issues raised had been resolved. We were reassured they were. Whilst the missing balustrade on the stairs was fixed, many of the issues raised by others remained. There is a general lack of cleanliness - the sofa is stained (covered with a blanket) and uncomfortable to sit on, there is insufficient seating for the number of guests. Cobwebs between the pictures and dust on the light switches. There is very poor workmanship of decor all over the house with gaps in flooring, between flooring and skirting boards. The downstairs toilet handle is hanging off. The catch for the under stairs cupboard is not screwed in, meaning the screw is protruding at just the right height for a small child to hurt themselves. The en suite on the first floor doesn’t have a door handle at all. The main bathroom on the first floor has a large gap under one end of the door and between the bath tub and the wall. There are damp patches on the walls in the lounge and second floor bedroom. There were dirty tissues under our bed. Two of the spot lights in the kitchen did not work and we asked for them to be fixed, only for a box of bulbs to be dropped off whilst we were out - were we to fit them ourselves? We could not reach and do not know how to change spotlights. There is a hole in the kitchen wall by the back door. There were glasses in the cupboard purchased from a charity shop with the price sticker still on (so clearly not been washed for use). The day bed in the family room slanted and some of the slats were bent. The wallpaper in the family room was coming away from the wall and had been coloured in with black marker pen in places, presumably to hide defects. There are a lack of utensils and supplies in the kitchen, thankfully we had brought our own baking trays based on one of the previous reviews. Overall, we were not impressed and would not have booked if we’d read the other reviews before going. The house needs significant maintenance to a higher standard and does not justify the price paid.

Inside the house was dirty and tired looking.

The sofa was very dirty and made us feel uncomfortable to use. There is not enough seating space for the number of people that stay. The dining room is very tired looking and again limited space with miss matched dining chairs. Some of the doors have loose door handles for example the down stairs toilet. In the bathrooms the plugs do not work. The oven was also very dirty and not cleaned from the last people that stayed. We chose to buy disposable trays but used the oven less than we normally would as we’re put off by the dirt. The rugs downstairs are old and unpleasant due to dirt and age. There is a hole in the wall in the kitchen and the sink tap leaks. On the last day the electric meter run out and we were lucky we were able to reach the house contact otherwise we would have been left we no electricity. Overall we found the house dirty with old amenities and were disappointed as this does not warrant the money we paid for the stay.

We were disappointed with Grosvenor House.

It did not match up to our expectations based on previous properties that we have stayed in. We had an issue with the top floor bathroom ,where both plugs were seized open. Even after a phone call to the owner we ended up sorting this out ourselves. The kitchen was not well enough equipped for our group of 10 to prepare and cook meals from scratch, there were no serving spoons or casserole dishes. We had to buy the extra things we needed. The dish washer did not work very well, and this resulted in us having to rewash much of the time. The dining room was adequate to sit 10, but if the house was full to it's advertised 12 occupants then 2 people would be relegated to the kitchen. Likewise it was not possible for us all to sit in the lounge at the same time, whilst this might not necessarily be a problem as the older members of the party liked to retire to sit quietly in their rooms, the lack of any chairs upstairs made this difficult. There was a lack of storage in the bedrooms and the bathroom door in the ensuite had no handle or lock, loud singing was required when this was occupied. The advertised parking space was not big enough for a car, and the "court yard" was a tiny space reached by a huge step up from the dining room. These are not the standards we have come to expect from Sykes properties.

This was a beautiful house that had a really lovely feel to it.

We were a party of 12, 6 adults and 6 children and there was plenty of room for us all, it had everything we needed and more. It was within walking distance to the beautiful beach and arcade where we spent most days. Also only 20 min drive to Yarmouth where we also went and a 5 min drive to Ness point where we went to watch the sunrise which I would highly recommend. I would recommend this place and hope to return next year.

I contacted Sykes through the portal to let them know our about our stay, I don't know if they have contacted the owner, however, this was our stay at Easter.

Intermittent Internet on TV, I did contact the owner, unfortunately I was contacted on the morning we were leaving. Balustrade not connected to hand rail on first landing, health and safety issue. Large old cobwebs with dead spiders, in rooms and behind blinds Filthy windowsill in en-suite bathroom Parking on the front is big enough for a Smart Car, we have a Yaris and couldn't use the space. Hairs on bedding Dripping tap in kitchen Lock on downstairs loo does not work Choroded plugs in sink Middle bathroom, hot water tap is loose Hot water is very hot, no warning signs. It says it sleeps 12 however, insufficient seating in front room. Everyone should be able to sit somewhere comfortable,  we had to take in deck chairs from our car. Dried out air fresheners all over the house. Refuse bin was already full, there was nowhere to put our rubbish. Not enough adequate cooking utensils, no baking trays, no jugs, not enough crockery for 12 people. There needs to be an inventory check. Front door is poor condition and easy to gain access In our opinion there seems to have been no care or attention to the property for a while, bearing in mind this is being marketed to the paying public as home from home.