“It took us two days to find the cottage welcome/instructions pack,which meant that for the first evening and 2days after we endured lukewarm showers.”
The kitchen was set out OK, however the range of cooking utensils were below par (either broke, not of a decent standard, insufficient amounts, or just not fit for purpose) and not cleaned to an expected standard. Secondary heating system (electric wall panels) did not make any difference to the overall room temperatures. Both bedrooms felt very cold, to the point that clothes felt not only cold, but also damp; on the subject of clothing, there was insufficient bedroom clothes storage! Single bed room had a small chest of draws and the double bedroom has only a hanging wardrobe.
If it were summer and for an active family group this may have been acceptable but for a family with disabilities) over Christmas, most definitely NOT!
The welcome file is on the desk in hall of Dairy and is always there. No one has ever reported not been able to find it. As we live only 100 yards away and have already communicated with guests by email, why didn’t anyone contact us? We would have helped.
Heating was set to 22 degrees on arrival. But can be altered as per instructions in file. There is also a log burner and logs were left for this. It was also lit for guest’s arrival
Hot water boost instructions are also in fie.
No one has ever reported not having enough clothing space in either double rooms. There is no single bedroom
The kitchen utensils are all new. I will remind cleaners to double check all washed and dried.
Sykes owner relations