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"We have stayed in these beautiful apartments before and they provide luxurious facilities however, this time we found that the compartment for milk on the fridge door had been broken off and not replaced and the bottle cooler didn't work, also the pillow protectors on the bed were stained."
Hope this can be rectified for future guests! Would also like to add that the family above us were really noisy, kids running about and furniture been moved constantly until 11pm on a night. Maybe a sign could be displayed asking guests to be considerate to guests that are below. On the whole a lovely stay in a beautiful apartment
Thank you for your feedback, admittedly we have had a recurring issue with guests overloading the compartments in the fridge door and this is something that we have replaced a few times. The latest break means that we now have to find a fridge door replacement, having only just replaced the fridge with a brand new unit this year. Upon electrical inspection and a recent PAT test in September, the wine cooler is working as it should so we can only apologise for what may have been an electrical glitch during your stay. Our sincere apologies for the stains on the pillow protectors, this is unacceptable and is something that we will bring up to our cleaners. We ask that any issues are reported to us upon arrival so we have the opportunity to resolve them. In this case we would have provided new pillow protectors. We are very sorry to hear about the noise disturbances, although this is highlighted in our guest information folder and also the housekeeping notice. We also ask that noise complaints are reported to us so that they can be dealt with accordingly. We're glad that you enjoyed your stay overall and hope to welcome you back in the future. Property Owner
Reviewed by Julie4.1★Jun 2023
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"Beautiful apartment, very stylish and comfortable."
Would have liked a welcome pack and maybe a manual for appliances but a quick phone call to owners and our questions were answered. Would recommend to friends and family.
Reviewed by Susan5.0★May 2023
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"An outstanding apartment, beautifully renovated and well equipped."
Our cook loved the kitchen but suggested a large pot for cooking and a larger frypan would be good along with an extra tea towel. We would be delighted to stay here again if we come this way.
Reviewed by James5.0★May 2023
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"The property was very clean and spacious and the beds comfortable and we enjoyed our stay."
We had everything we needed. Minor improvements could be the addition of some coat hooks/a coat stand near the door or in the kitchen and a pizza wheel. Lovely apartment.
Reviewed by Adelle5.0★Apr 2023
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"Have stayed in the apartments several times now whilst visiting the area."
All of a high standard, comfortable and secure. Great for a relaxing trip away from home. Excellent facilities and never any issues 10/10 from me
Reviewed by Chris5.0★Apr 2023
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"It's lovely, comfortable apartment we enjoyed our stay there."
Perhaps user guides for the washing machine & TV would be useful, although we did manage to figure it out.
It would also be useful to have any recommendations for restaurants, pubs or take aways. We went to the Cross Keys in East gate & enjoyed the food we had, they do a gluten free menu.
Reviewed by Sharon5.0★Apr 2023
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"We had wonderful stay in the beautiful apartment, definitely hoping to come back again!"
Everything was clean and in working order. It felt like a real treat to stay there. Stanhope is a friendly little place with some amazing walks around.
Reviewed by Rachel5.0★Feb 2023
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"Excellent service after a slight mishap on our behalf."
The young girl that helped us could not have handled it any better. The appartment has been furnished to a high degree, will definitely go back next year.
Reviewed by Ken5.0★Oct 2022
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"Beautiful high quality apartment right in centre of Stanhope."
Very comfortable, lovely kitchen, bathrooms etc. Great TV with Netflix.
Only minor negative would be a little more crockery as they needed washing every time they were used so the dishwasher became pointless.
Reviewed by Dean4.1★Sep 2022
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"This is a swish apartment, convenient, well-appointed and beautifully cleaned and presented."
We happened to bump into the property managers and mentioned a couple of issues: slow-draining shower, hooks needed for a kitchen towel and tea towel. They responded positively to our encouraging feedback. On paper, parking may be a problem (and may be in busier summer times) but we found a place right in the nearby side street, where the car stayed for the duration whilst we set off walking and using the bus. Marvellous.
Reviewed by Peter4.4★May 2022
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"Beautiful apartment everything you need."
Beds very comfortable bathrooms lovely, kitchen and lounge stunning. Will definitely be returning
Reviewed by Michelle5.0★Apr 2022
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"On arrival we were very impressed with the cleanliness and modern decor."
The instructions were all accurate. Someone has put thought into the small things. The shoe store in the hallway and the easy to adjust central heating were particularly useful features. We will definitely recommend it to others and will probably return ourselves.
Reviewed by Margaret4.7★Mar 2022
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"Our second time staying at this property and we loved it."
Such a nice place and kitchen is high quality and well equipped. Only slight criticism is some areas - e.g. headboard could do with a good dust.
Reviewed by Sarah4.7★Oct 2021
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"We had a lovely stay in queen Victoria suite apartments."
Clean and spacious and a good size for a family of 4.
In a great location.
It would be helpful if a sweeping brush, dust pan and a mop was included as was not able to sweep up or mop before we vacated.
Would stay here again.
Reviewed by Alexandra4.1★Oct 2021
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"The apartment is brilliant, has everything you need, is in a fantastic location on Stanhope main street, walking distance from everything."
It's a really excellent place to stay. We had a great week here, many thanks!
Reviewed by Pamela5.0★Aug 2021
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"Apartment was clean, well equipped and comfortable."
It was easy to park on the street nearby every day. A short walk from a CoOp and a good bakery. Little touches like Prosecco and chocolates on arrival, a selection of games and a gaming device and a DVD player in the bedroom were appreciated. As a family of 5 we use a lot of bowls and mugs, it would be helpful to have a few more than 6 of each so we don't have to put the dishwasher on quite so often, but not a big issue. Decor, towels, bed linen were all good and beds comfortable, if a bit soft.
Thank you for a good break.
Reviewed by Heather5.0★Jul 2021
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"Beautiful apartment very spacious very well equipped."
Village of Stanhope was lovely
Reviewed by Ian5.0★Jun 2021
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"Absolutely fantastic stay!"
The apartment was spotless, beautiful and spacious! Made to feel really safe and the welcome gift was wonderful and unexpected. The locals were really friendly and made us want to spend our money supporting the businesses!
Reviewed by Melanie5.0★Apr 2021
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"Excellent Apartment."
Finished to a luxurious standard. One of the best places we have stayed at. The apartment was very clean and we felt safe staying there. Highly recommended.
Reviewed by Craig5.0★Sep 2020
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"It was perfect and pristine, the only things was that the shower in the king room would drain very slowly so we had to keep turning the shower off to wait for it to drain then turn it back on again but it wasnt an issue for us but might be for other people, other than that there was no issues at all, couldn't go wrong with how cheap it was."
Would definitely stay again, cheers.
Reviewed by Cassidy4.7★Sep 2020
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"Everything about the holiday was beautiful!"
! Would definitely recommend to others, and will hopefully be back some day!!
Reviewed by Grace5.0★Aug 2020
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"This is the second time we have been to this apartment for NYE and we absolutely love it."
The apartment is cleaned to a very high standard, there is a lovely welcome gift left and all main appliances are provided. The kitchen/dining room is the perfect space for socialising. The only thing we found we were missing was a brush for the floor (there’s a dust pan and brush but it didn’t quite do the job).
Such a beautiful place and we would definitely recommend!
Reviewed by Amy4.7★Dec 2019
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"Beautiful apartment, fantastically furnished and well equipped."
Could not have wished for more, it was superb!
Reviewed by Gill5.0★Nov 2019
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"The apartment was beautiful e every thing was perfect and done to a high quality
The location was brilliant peaceful but just a drive to most."
Places
I would certainly be going back.
Reviewed by Jane5.0★Sep 2019
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"Queen Victoria Suite was just perfect in every way."
The apartment was beautifully decorated to a high standard and everything was immaculate. The welcome gift was a lovely touch and very appreciated. The town of Stanhope is a beautiful little village with beautiful walks and everything that you need, we were most impressed. The apartment is in easy reach to Durham and being first time visitors we had a wonderful day at the Cathedral and going around the town. A most enjoyable holiday and one we would love to repeat, hoping to go back sometime.
Reviewed by Gerard5.0★Jul 2019
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"A BEAUTIFUL apartment."
Would definitely stay again. Outstanding! Thank you.
Reviewed by Debra5.0★Apr 2019
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"Everything was great."
The apartment was easy to find & access, beautifully done (everything was so shiny!) & very spacious. This was particularly good for us on this visit as the weather on one day was shocking & we had to spend more time inside than we expected. We were a group of 4 adults, a 4 yr old & a crawling baby and there was plenty of room for us all without feeling cramped (and for us to dry our clothes after a particularly wet walk). Highly recommended.
Reviewed by Joanna5.0★Mar 2019
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"We stayed at Queen Victoria suite two years ago and again October 2018 the ..."
We stayed at Queen Victoria suite two years ago and again October 2018 the apartment is still immaculate had a great week thank you to Rachael and Ashleigh
Reviewed by Daniel5.0★Oct 2018
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"The accommodation was lovely and positioned great for getting to other places."
If you like to explore the area. The town or village is very nice but if you want to eat out on a Sunday evening, think again. But other than that would return and stay again.
Reviewed by Tony5.0★Oct 2018
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"Fantastic apartment, a lot of care & thought has gone in to the accommodation."
Exceptionally clean - wish my home looked that sparkly! Lots of space and great size rooms, lots of kitchen equipment, utensils etc. Some treats were left for visitors : ) Really lacked for nothing. We loved this whole apartment and would highly recommend it. Even received email before our trip from owners, with all the relevant info including instructions for all the equipment, so we knew beforehand how it all worked - a real bonus. Thank you to the amazing owners - you should be very proud of your hard work.
Reviewed by Ruth5.0★Sep 2018
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"We booked the appartment as a surprise honeymoon for our son and new daughter in law."
They had a lovely time. I dropped them off and the owner met us on arrival. She was very friendly and helpful. The facilities were excellent and the apartment was beautifully decorated and laid out. My wife and I are considering booking it for ourselves at a later date.
Reviewed by Jonathan5.0★Jun 2018
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"Great apartment done to a high standard in nice little town with all the shops, cafes that you would need."
Three pubs in town one was closed. The nicest was the grey bull half a mile away. Everyone in town was very welcoming. There were nice walks to go on in nearby Wolsingham and a forests walks ten miles away. Plenty todo even in the snow the weeks stay went really quick.
Reviewed by Simon5.0★Feb 2018
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"Great location but only offf street parking ."
Could have done with a few more kitchen accessories .Flowers and wine on arrived which was nice but a little milk and tea,coffee would have been nice
Reviewed by Evelyn4.6★Oct 2017
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"Very clean, well equipped apartment."
Friendly welcome from the owner. Lovely touches of flowers and welcome bottle of wine! Loved the decor. Would certainly recommend this apartment.
Reviewed by Fred4.8★Oct 2017
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"Very well equipped & clean apartment, would be happy to recommend."
The flowers and wine on arrival were most welcome, as were the toiletries thanks.
Reviewed by Beverly4.8★Jun 2017
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"The accommodation was excellent."
Great conversion of the original property. Rachel who met us was very helpful. I would recommend the Queen Victoria suite to anyone.
Reviewed by N4.8★May 2017
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"Very happy with the property and Rachael who met us at the property and was very helpful whilst we were staying in Stanhope."
Reviewed by Lewis4.8★Nov 2016
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"This is an absolutely beautiful property set in a superb location."
On our arrival, we had a lovely welcome greeting from the owner, who had kindly left us with a range of goodies to enjoy during our stay. The property was pristine, luxurious and really well equipped. We highly recommend this property.
Reviewed by Gemma5.0★Oct 2016
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"This is a great location and the property is fantastic"
Reviewed by Heather5.0★Oct 2016
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"A really beautiful apartment it was everything the description told us it would be and more."
Great value for this superb property shown to us by Ashleigh at true asset to this family business many thanks Danny and Christina
Reviewed by Daniel5.0★Sep 2016
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