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We believe that some customers who bought UK
General policies over the telephone from Sykes Cottages may not
have been sold the policy in a manner meeting our collective high
expectations. As a result, it has been decided that the best course
of action is to provide refunds to those potentially impacted
Who is potentially
Those customers potentially impacted will
have bought an insurance policy between 1st January 2015 and 31st
May 2016 from Sykes Cottages.
Initial letters are being sent to
potentially impacted customers who bought travel insurance from
Sykes Cottages. If you were one of these customers, then you should
expect to receive a letter shortly.
What are we doing to put things
We, alongside UK General, are writing to
those customers identified as potentially impacted, to offer a full
refund of any policy premium amounts paid by customers for their
insurance policy together with an additional sum of interest on
that amount. It has not been possible to review each, and every
telephone purchase made during the review period. We do feel
however, that by writing to all of those customers that bought
policies between those dates, we are ensuring good outcomes for any
potentially impacted customers and treating all customers
What do customers need to
All potentially impacted customers have been
identified and are being written to with clear instructions on how
to get their refund. If you bought a Sykes Cottages Travel policy
during the period in question and have not received a letter by
18th May 2018, then please contact the review
administration team on 03445 571951 or send an email to
Customers that bought a Sykes travel policy
prior to January 2015 may also contact the administration team on
the above number should they be concerned about the manner in which
their policy was sold to them or have cause for concern.
Any press queries should be directed to
Karen Beales CEO, UK General.
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