Here at Sykes Holiday Cottages, we take our responsibilities to our customers as seriously as you do.
Knowing that you’re regularly updating the safety and insurance documentation for your property is important in making every guest’s holiday seamless.
And, to help you keep on top of things, we’d like to ensure our records of your documents are completely up-to-date.
As an Owner, there are three certificates you need to hold in order to comply with your agreement with us.
The first and most important is a Landlord Gas Safety Record.
This covers a description of all gas-powered heat-producing appliances in your property, along with a record of their safety checks and both your engineer’s and landlord’s details. Under current legislation, you need to have a Gas Safety Check once a year.
Next is a Fire Risk Assessment. The purpose of this is to assess, reduce, and eliminate the risk of fire in your holiday let. To complete this assessment, you can download a form from the hub page of our Owner Portal.
The third is your Private Water Supply Certificate. This applies to properties which are using alternatives to a mains water supply and ensures that these are fit for use by your guests.
In addition to your certificates, you must also have a current Public Liability Insurance certificate, which is updated annually on payment of premiums to your insurers.
For further help and advice, you can read more online on the Owner Hub. You’ll find both a Health & Safety ‘Frequently Asked Questions’ section and an Owner Property Safety Guidance sheet. If you still have questions, give our dedicated Health & Safety team a call on 01244 352047 and they’ll guide you through the help you need.
To check what documentation you have with us, simply log on to your Owner Portal and click on the Health & Safety tab. This will show you which certificates are uploaded at the moment.
You’ll also spot a section about Carbon Monoxide on the Health and Safety page. Whilst no certificate is required for this, do take the time to review the information and ensure you’re familiar with it.
If any of the four earlier documents are missing from this section or have expired, it’s important that you take action today to keep your property records up to date. Going forward, any certificates that are due to expire within a month will flash up as a warning on your login page.
Uploading a document online is really simple.
From the relevant section on the Health & Safety page, simply complete the corresponding questions. Where prompted, choose the appropriate certificate file from your computer. Once you’ve selected this, update the expiry date of the new document, then press upload.
Next, go to the bottom of the page and submit your changes to us, in order for your records to be fully up-to-date.
If you can’t upload scanned copies of your certificates or insurance document to the Owner Portal, you can send copies or photographs of the complete documents via email to HSTeam@sykescottages.co.uk, along with your owner ID. We’ll then confirm we’ve received them, and update these on your behalf.
If you don’t have access to a computer or a smart phone we can always help you find an alternative way to update us. Just give us a call on 01244 352047 to discuss your options.
Once we have correct records of your documentation, we’ll send you timely reminders when anything is due to expire.
From there, you can rest safe in the knowledge you’re upholding the contract conditions of being a Sykes Owner.
All this helps you concentrate your time on giving your guests the best holiday experience possible in a safe and secure property.
It’s just one more way Sykes Holiday Cottages is helping Owners make the most of their properties.
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