From your first visit to our website to the moment you close the
door of your holiday cottage for the last time, we want every stage
of your holiday to be special. We personally select and approve the
thousands of properties we have available to rent and know that it
is our attention to detail which makes such a difference.
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Feedback is important so we ask each customer to tell us about
their experience and to rate their holiday in terms of accuracy of
the listing, cleanliness, comfort, facilities, location and whether
they would recommend the cottage to their family and friends. We
read all customers' comments, listen to what they tell us and
then work with owners to improve, wherever we can. If they wish,
holidaymakers can also leave their feedback on TripAdvisor or
Feefo.
Find out more about our customer
reviews policy
We're passionate about providing great customer service.
This has been acknowledged through a variety of independent awards.
The British Travel Award 2020 for 'Best Large UK
Holiday Cottage Company' for the last eight years (2013
-2020)
Feefo Platinum Trusted Service Award' for 2020
TripAdvisor certificate of excellence 2020, awarded for the last
nine years (2012 - 2020)
Best Companies Awards - 2018 'One to watch' and 2019 2 star
company
Top 100 'The Sunday Times Fast Track ' 2020
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Our TripAdvisor rating
We currently have over 11,000 reviews on TripAdvisor. As you can
see from our TripAdvisor
profile on FlipKey, the overwhelming majority of these reviews
are either four or five stars.
In 2020 and the previous nine years, Sykes Holiday Cottages has
received 'Rated Excellent' awards from TripAdvisor for the
last eight years (2012-2020).
The TripAdvisor reviews are published on our property pages.
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Our Feefo rating
We currently have over 60,000 reviews on Feefo. As you can see
from our
Feefo profile we have been awarded 4.6/5 stars in the past
year. Sykes Holiday Cottages received the Feefo Platinum Trusted
Service Award' for 2021, in the previous two years it was
awarded the Feefo Gold Trusted Service award.
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