Customer Reviews: Trusted by over 1,000,000 customers


From your first visit to our website to the moment you close the door of your holiday cottage for the last time, we want every stage of your holiday to be special. We personally select and approve the thousands of properties we have available to rent and know that it is our attention to detail which makes such a difference.

Feedback is important so we ask each customer to tell us about their experience and to rate their holiday in terms of accuracy of the listing, cleanliness, comfort, facilities, location and whether they would recommend the cottage to their family and friends. We read all customers' comments, listen to what they tell us and then work with owners to improve, wherever we can. If they wish, holidaymakers can also leave their feedback on TripAdvisor or Feefo.

Find out more about our customer reviews policy

We're passionate about providing great customer service. This has been acknowledged through a variety of independent awards.

The British Travel Award 2020 for 'Best Large UK Holiday Cottage Company' for the last eight years (2013 -2020)

Feefo Platinum Trusted Service Award' for 2020

TripAdvisor certificate of excellence 2020, awarded for the last nine years (2012 - 2020)

Best Companies Awards - 2018 'One to watch' and 2019 2 star company

Top 100 'The Sunday Times Fast Track ' 2020


Our TripAdvisor rating

 Tripadvisor reviews

We currently have over 11,000 reviews on TripAdvisor. As you can see from our TripAdvisor profile on FlipKey, the overwhelming majority of these reviews are either four or five stars.

In 2020 and the previous nine years, Sykes Holiday Cottages has received 'Rated Excellent' awards from TripAdvisor for the last eight years (2012-2020).

The TripAdvisor reviews are published on our property pages.


Our Feefo rating

 Feefo reviews

We currently have over 60,000 reviews on Feefo. As you can see from our Feefo profile we have been awarded 4.6/5 stars in the past year. Sykes Holiday Cottages received the Feefo Platinum Trusted Service Award' for 2021, in the previous two years it was awarded the Feefo Gold Trusted Service award.