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Sycamore Lodge

Greetham, Rutland, Lincolnshire (Ref. 972995)

4.6

Very good

Sykes rating Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes

  • Sleeps 4

  • Bedrooms 2

  • Bathrooms 2

  • Pets No

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Features

  • Hot tub
  • Swimming pool
  • Off road parking
  • Ground floor bedroom
  • Sauna
  • Garden / Patio
  • Cot available
  • Highchair available
  • Pub/shop < 1 mile
  • Washing machine
  • Dishwasher
  • Broadband / WiFi

Reviews & Ratings

Accuracy of the listing
Cleanliness
Comfort
Facilities

24 Customer Reviews

  • "The property itself and the facilities at the camp site are great - we've been camping here before and returned because of that."

    However you cannot separate the facilities and the members of staff from the overall holiday experience - and the staff are rude and show poor customer service. I booked a swimming slot for every day of our stay. We arrived 5 minutes late to our first slot (we have 2 young children!) and there were already people in the pool who claimed they had booked it and that they have had this issue before. We left and went to the reception to ask what to do. By the time the other people left the pool there were only 10 minutes left in our swimming slot. The staff agreed there was no point in us getting in now but that they would give us a slot of a different day to make up for it (this slot was our complementary slot for being in a lodge). The staff were very rude even in this first instance, claiming that the other swimmers "were only customers, they don't know what they are talking about". I think that shows the perspective the staff at this campsite holds on their customers. I then went to reception on another occasion to try and schedule our replacement slot but was told they couldn't reserve a slot a day in advance - it had to be on the day. However, we had slots for every day and so we were looking to book make it a double as it would not work with young children to swim on 2 separate occasions in 1 day. There was a slot before our session for the following days but they we're adamant they could not book them. I then returned the following day and there was no longer availability to book a slot before or after one of our slots. This remained the case until our final day when we could therefore no longer be given our session back. We therefore lost 1 session of our bookings. The staff then began to argue that we lost our slot which "was free anyway" because we were late. I tried to explain that we were only 5 minutes late and that we still would have had 25 minutes swimming time which would have been fine for our children. Whether we were 5 minutes late or not is irrelevant to the fact that there was a booking error which meant that there were other swimmers in our slot. We had 1 complementary slot and 3 paid slots - 4 in all. We were unable to swim due to the error of booking (which wasn't our fault) and then was unable to swim at another time as we were promised. It seems clear to me that the staff should have simply apologised for the inconvenience (we booked this specific site because of the opportunity to swim every day a lost out on that) and refunded the cost of 1 of our slots. However they refused to do so, claimed that it was a free slot anyway and were exceptionally rude to me. My husband then went in to try and resolve the issue as we were told to return once they had spoken to the manager. He was shocked and disgusted with how rude the male staff member was; constantly interrupting him and falsely accusing me of slamming doors. The issue remained unresolved and he was told that they would get the manager to ring us. We haven't heard anything from the campsite since. We were so disappointed with this experience. We had used some inheritance money from an elderly relative to treat our children to a holiday after 2 very long and difficult years in a pandemic. We absolutely did not expect that we would have to deal with rude, unhelpful and confrontational staff members on pretty much every day of our holiday. I have since raised a complaint with Sykes and have been refunded the £16 swimming slot. We've been told that the owners of the lodge are "aware" of what happened. Whilst we are appreciate that the £16 was refunded, we don't feel this addresses the unacceptable behaviour of the staff and the negative impact this had on our holiday. We like the facilities and location of this campsite and intended on returning several times a year with family, but I can no longer see that happening given the staff. I have also noted several similar reviews on the internet regarding the staff being rude, unhelpful and intentionally awkward. Overall a very disappointed customer.

    Reviewed by SMar 2022

  • "The lodge is beautiful and cosy."

    The bed was so comfy and the site is so quiet.Everything you need is there,the welcome pack was such a lovely touch. It's close to lots of local attractions and lovely villages. We did have issues with the hot tub,it kept losing alot of water but it wasn't checked regularly and topped up so there was a few days we couldn't use it.when we complained no one knew when the man came to check them,sometimes it wasn't til late at night,no good if you want to go in it in the day.also the sauna light didn't work which was noted the day we arrived but nothing was done about it. That being said,we'd definitely return as its such a relaxing break.

    Reviewed by ClaireMar 2022

  • "Absolutely lovely place to stay, all amenities as described and private."

    The small added touches on arrival where greatly appreciated. Well stocked cabin and very comfortable. Definitely recommend and we will be return, hopefully by the end of the year!

    Reviewed by AnnaFeb 2022

  • "A lovely cosy cabin."

    The sauna was great to go in after a dip in the hot tub. Lovely open plan kitchen/diner/ lounge. Plenty of room and a quiet site which is very secure. I really relaxed here. Fabulous for self catering. Oakham is close by and a walk around Hambleton Peninsula. Beautiful little county. I will return.

    Reviewed by HelenJan 2022

  • "Beautiful lodges, very private, lovely friendly staff."

    They made the lodges so festive and had a fantastic welcome pack. Hot tub was a definite winner to complete a brilliant stay.

    Reviewed by SarahDec 2021

  • "Fabulous stay."

    Fabulous place. Will definitely be back...in fact we booked before we left!

    Reviewed by VictoriaDec 2021

  • "Lovely lodge , well equipped , and good beds."

    Only issue we had was 2 outside lights not working and one in the hall was flickering constantly. We reported but wasn’t fixed during our stay . Other than that we will book again

    Reviewed by AndrewDec 2021

  • "Lovely stay once again."

    This is our second visit and it was as good as the first time. Lodges are fabulous, very well equipped and lovely and warm, essential during this cold snap. Location is great too, ten minute walk to 2 nice pubs. The area is beautiful and the little welcome pack is a lovely touch too.

    Reviewed by AnitaNov 2021

  • "Power cut the 1st night every 30mins into the early hours, freeview keep cutting out, everyone there was very helpful, loved the lodge just a shame about the above!"

    Reviewed by GarethNov 2021

  • "Very well equipped, comfortable chalet."

    A bit off the beaten track. We would have liked better lighting in the sitting area so that we could read in the evenings.

    Reviewed by DavidSep 2021

  • "The cabin was very comfortable and well appointed except for a few small things: 1."

    The lighting in the living areas (lounge and dining room) was very dim, and could be improved by brighter bulbs and/or some side lights/standard lamps. 2. The bedside lights were also poor for reading. 3. Provision of a summer weight duvet, although we got over the problem by putting the blanket provided into the duvet cover which worked very well. Otherwise we were very comfortable and had an enjoyable time exploring the area. We must compliment the builders on the site completing the additional cabins adjacent to ours. They were very considerate and polite and noise was kept to the minimum. Overall it was a very enjoyable experience.

    Reviewed by BruceJul 2021

  • "The lodge was extremely clean and fresh all equipment we used worked correctly ..."

    The lodge was extremely clean and fresh all equipment we used worked correctly it was very quiet lovely peaceful setting

    Reviewed by Sandra JulieMay 2021

  • "My first thoughts when I walked through the doors were wow!"

    I then walked round the lodge and I just kept saying its amazing! We loved our stay there, it definitely is a 5 star lodge. Immaculately clean, with some lovely welcome gifts, and a very welcome bottle of prosecco. Everything you could think of is there. The hot tub and sauna are brilliant! There is a small tea room on site, for takeaway or eat outside only, due to the current climate. There is a pool on site, we didn't use it but it looked lovely and clean, and we'll looked after. Would we stay again, yes we would.

    Reviewed by RaffaeleOct 2020

  • "The luxury lodges great but for two days no heating and hot water otherwise ..."

    The luxury lodges great but for two days no heating and hot water otherwise which was sorted in the end and will go back next year

    Reviewed by DeniseOct 2020

  • "Everything was perfect, we had a lovely time from start to finish."

    The staff were very helpful and it was nice to have free private access to the pool each day.

    Reviewed by LucySep 2020

  • "A really nice and comfortable lodge."

    The only problem was the Internet which was none existent a vast majority of the time and when it did work it was slow. Not having the internet isn’t a problem but if it says that WiFi is available then it should work. I didn’t make a complaint because experience tells me it’s pointless. The lodge was in a great location and very handy for traveling around, the hot tub and sauna were great and we would definitely stay here again.

    Reviewed by SamSep 2020

  • "Lovely well equipped lodges."

    As returning customers we knew what to expect and the high quality of these lodges. Our stay was let down by a couple of factors this year - the WiFi was non-existent in the lodge and the codes never worked during the whole 4-days - reception said they were looking into it as there were issues but these never got resolved or reported back to us. With no phone reception either in the lodges we were out of touch. On our second evening we had two power cuts (along with one other lodge) - we reported this and no contact back other than it was being looked into. So that was dinner ruined and a takeaway requires for the family. The rest of the evening was spent playing cards by phone torch rather than enjoying the hot tub. Again no apology or even contact about this for the rest of our stay - very disappointing.

    Reviewed by SophyAug 2020

  • "Fantastic lodge the owners went the extra mile to make sure everything was perfect for their guests."

    Being able to book the pool for private hire was great. The lodge was clean with all little extras included. Hot tub was checked daily to keep everyone safe making sure the chemical balance etc was correct. Would definitely return great place.

    Reviewed by PaulAug 2020

  • "Fabulous log cabin, very clean and tidy."

    The hot tub and sauna were great. Definately be back next year!

    Reviewed by PannaJul 2020

  • "The lodge was immaculate, comfortable and every need catered for."

    Hot tub was lovely and the enclosed garden was private and ideal for a 2 year old trotting around and not bejng able to escape!! The swimming pool on site was so clean and warm, what a great idea that it can be booked privately for half hour sessions! We were very impressed and would highly recommend this place. Thank you

    Reviewed by KellyJan 2020

  • "Log cabin was bigger than we imagined it would be and the hot tub was lovely, even in the rain!"

    !! Only thing I would say is that by the end of the weekend the hot tub 'bubbles' weren't as powerful as they were when we first used it, think it may have got an air lock or something but didn't detract from a wonderful weekend! Faultless!

    Reviewed by MarkNov 2019

  • "Fabulous place, the staff were extremely helpful, lodge was exactly as described."

    We will deffo be returning next year!

    Reviewed by PannaOct 2019

  • "Cabin and fixtures and fittings were excellent but the mattresses on the beds were cheap and damaged ,they were the worst beds we have ever slept in ."

    ...or tried too.....hence we left a day early.

    Reviewed by DavidSep 2019

  • "The surrounding area and villages are beautiful."

    I found everybody so friendly and helpful. The lodges are first class with everything you could think of. The welcome pack was excellent. Would not hesitate to recommend them to anybody.

    Reviewed by JanetJul 2019

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Summary

  • All ground floor
  • Two bedrooms: 1 x king-size double with en-suite shower, basin and WC, 1 x twin
  • Bathroom with shower over, Sauna, basin and WC
  • Open-plan living room with kitchen, dining area and sitting area.
  • Underfloor heating
  • Electric oven, induction hob, microwave, fridge, dishwasher, washing machine, TV, DVD player, radio, WiFi
  • Fuel and power inc. in rent
  • Bed linen and towels inc. in rent
  • Cot and highchair available on request
  • Off-road parking for 2 cars
  • Enclosed garden with hot tub, outdoor furniture, BBQ, sun loungers
  • Shared, indoor heated swimming pool
  • Sorry, no pets and no smoking
  • Shop and pub 5 min walk
  • Note: The shared swimming pool can be booked for private use a week in advance for half an hour at a time per property - First half an hour is free, further bookings will have a fee attached
  • Note: This lodges is on one level with a instep in each door way of 3.5 cm, ramps are available upon request
  • No stag/hen or similar
  • Please Note: This owner cannot accept a Saturday and Sunday check in at the property.

The property

Sycamore Lodge is a beautifully constructed log-cabin positioned within a well-managed holiday park on the fringes of Greetham.

Occupying a wonderful location for exploring the whole of Rutland, including the flourishing Rutland Water Nature Reserve, this quality accommodation is well-suited to a family or group of four.

The two bedrooms comprise of a king-size double and a twin, each well-presented and perfect for catching your rest after a day touring the local attractions.

Unwind in the lounge with a good book before cooking up a tasty meal in the kitchen and getting together around the dining table.

Then make the most of the hot tub in the enclosed garden outside or dine alfresco with a feast from the barbecue.

Note: This property can be booked with Ref 972991, 972993, 972994, 972996, 972997, 972998, 1056286, 1073311, together they can sleep 28 people.

Rutland Holiday Accommodation

Nestled in the heart of what is arguably England's smallest yet prettiest county of Rutland, this superb holiday accommodation offers a sense of luxury you don't get with other log cabins, a fine choice for a well-earned holiday with your family and friends. The holiday park is positioned on the fringes of Greetham village, approached by quiet country roads and close to many exciting attractions to fill your time during your stay. Each of the cabins boast their very own hot tub and private gardens to soak up the rural atmosphere, and you can also use the on-site, heated indoor swimming pool, which is located close by and can be enjoyed the year-round! This rural escape is the perfect place to spend time uncovering the great outdoors with your loved ones, with the beautiful, man-made Rutland Water offering numerous leisure pursuits including watersports, fishing, birdwatching and cycling. There is an abundance of attractive villages to discover on a sun-filled afternoon, set in charming, English countryside and home to picture postcard cottages and traditional country pubs - ideal for a replenishing drink after a challenging walk. Oakham boasts a series of restaurants and bars for a fun-filled evening out, as well as a local museum, a 12th century castle and a 14th century church adding real character and opportunity for history lovers to expand their knowledge of the area. The train station in the town centre offers access to places such as Nottingham and Leicester with their fabulous shopping opportunities, historic buildings, gardens and museums, a fantastic day out for all tastes and ages. You also have Burghley House nearby on the outskirts of Stamford, a grand, Elizabethan home with a long, fascinating history, beautiful gardens and deer park along with a stunning collection of Fine Art showcased within the building. Rutland Holiday Accommodation is ideal for touring a fascinating corner of the UK, a relaxing base to return to at the end of each day.

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About the location

GREETHAM, RUTLAND

Oakham 7.1 miles; Leicester 30.8 miles

This rural village is nestled in the beautiful county of Rutland, some six miles from the historic town of Oakham and very close to Rutland Water, an internationally recognised, man-made nature reserve hosting many outdoors activities and watersports. It has a very active community with a warm and friendly atmosphere, offering two pubs, a village shop and the Greetham Valley Golf Club boasting two championship standard 18-hole golf courses, alongside a 9-hole par 3 Academy course, floodlit driving range and a putting green. Nearby, Oakham has a good range of shops, restaurants and bars to pass your time, along with a local history museum, a 12th century castle and a 14th century church. The Georgian market town of Stamford is also easily reached from here, thought to be one of the finest, stone towns in England, with a weekly market every Friday. The Midlands is packed with fascinating towns and cities that are worth visiting, a marvellous destination for a holiday.

Region Information

This owner cannot accept a Saturday and Sunday check in at the property.

This property offers the following short breaks:

  • Winter
  • Off-season
  • Last minute
  • Christmas
Book with confidence
If your booking can't take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or receive a full rental charges refund.

Owners may request any evidence that they reasonably require before making a refund. Sykes Holiday Cottages is not agreeing to pay or guarantee any refund from the Owner to you under this Book with confidence.
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