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"Beautiful cabin in great peaceful and private location."
The photos online show it as it was 6 years ago when new and are not a true reflection of its current state.
I do not mind paying the luxury prices if that is what I receive.
Unfortunately it is tired in places;
* the dining chairs are very worn and require recovering or replacing
* Chairs in cinema room need the leather refurbishing.
* cushions for outdoor furniture no longer exist (looks stark and less comfortable to lay on)
Maintenance
* Kitchen bin is in a cupboard with casserole dishes which is a hygiene risk.
Would be better under the sink.
*. Flooring outside shower is worn away and should be replaced
*. Mould on shower caulking so caulking should be replaced.
Cleaning Issues
*. Dog nose marks all along the interior patio doors leading to the sauna from previous tenants dogs.
*. Glass balcony on upper deck covered in moss and had to be cleaned again whilst we were there, thank you Claudia
*. Steps leading to upper deck are covered in thick cobwebs from previous weeks.
Each holiday accommodation I have rented from Sykes previously have been absolutely spotless and tip top condition. This one does not reach your standard currently to warrant the luxurious impression given when booking. This could soon be remedied and it would be worth every penny.
I have photos should you wish to see them.
Kind regards
Mark and Kay
Reviewed by Mark3.8★Aug 2024
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"2 Southern Halt is a lovely lodge in a fantastic location and setting."
Plenty of privacy afforded by thoughtful planting and landscaping. A peaceful and relaxing environment. Obviously this is not cheap accommodation and in the main, our expectations were met.
A couple of points that we found were in need of attention:-
Intermittent and quite alarming noise emitted from the fridge-freezer which actually woke us up on our last morning. Reported to the receptionist upon leaving so hopefully sorted before the next guests arrived.
Glass balustrading to the rooftop terrace has not been cleaned for quite some time judging by the amount of green mould.
Ceiling lights in the bedroom didn’t operate. We made do with the lamps and reading lights.
There were no pamphlets in the lodge giving details of local attractions and places of interest.
No hooks or shelf in the shower cubicle for soap and shampoo etc.
A few small cobwebs inside the lodge were missed by the cleaning crew. Many cobwebs found on the decked areas, which are inevitable.
Overall a nice place to stay, however at this price point we felt it important to highlight these issues.
Thank you so much for leaving us your wonderful feedback Michael, we really so appreciate your time. We are so pleased to hear that you were able to enjoy a peaceful and tranquil stay. I am, however, so sorry to hear that there were a few items that were not up to standard. I have raised maintenance jobs for these and the team will work on resolving them. Thank you again for choosing to stay with us this summer and we really do hope you will be back to see us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Michael4.7★Aug 2024
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"Before our stay the staff were very good at reaching out and checking everything was ok."
Accommodation was good and generally as expected from the images and description.
Disappointed that basics like toilet paper are not considered as something to be supplied.
Had an allergic reaction to the leather sofa in the lodge (probably due to antifungal and antibacterial treatments), suggest not to stay in this lodge if you have a skin sensitivity (this is the first time I have ever had this reaction form a leather sofa).
Thank you for your feedback Alexander, I am so sorry to hear of your allergic reaction during your stay, we do hope that you are ok. As the lodge is self catering, necessities are provided as emergency back up for your first night, including toilet roll and then would need to be supplied by guests during their stay. I am sorry that this was not made more clear to you prior to your stay. Despite these issues we really do hope that you had a lovely holiday and that you will come back and stay on resort again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Alexander3.4★Jun 2024
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"We had a fantastic time on what was our first trip to Southern Halt - it won’t be our last!"
The luxury lodge with private setting, the spa room, the thoughtful mini toiletries and kitchen pack all added to a wonderful weekend away.
The staff were friendly and helpful and in regular contact to make sure that the weekend was trouble and stress free.
I would recommend this site to any family and friends.
A huge thank you for leaving us your wonderful thoughts after staying at 2 Southern Place. I am so pleased to learn how much you enjoyed your holiday and made full use of the facilities the lodge has to offer! Thank you also for recommending us to friends and family, much appreciated. Hurry back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Heather5.0★May 2024
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"Really lovely and luxurious accommodation."
Well maintained throughout with lots to do and explore. Of particular note the sauna and cinema room which we found enormously useful when the weather failed us! The grounds were really nice and spacious and we woke up to rabbits in the garden most mornings. My wife and I thoroughly enjoyed our time at 2 Southern Place and would recommend it.
I am so happy to hear that you and your wife loved your stay, enjoyed the lodge and all it's great facilities and were also able to get out and about and explore this beautiful county! Hopefully you will be back to see us again before you know it!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Steven5.0★Apr 2024
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"Fantastic site."
Near reception was a big patch with grass with a hill at the back that has a path zigzagging to the top for some gorgeous views. This was a nice place to walk the dog on bad weather days or to end the day. The staff were lovely and accommodating and gave us great recommendations for places to go nearby. It's nice having the sister site with the old mill restaurant we arrived early for check in so went there for drinks and they let us know when we could check in and it is close to Southern Halt. Amenities were great and WiFi was great I could plug my firestick tv into the TV and watch things easily. Day 1 we were looking at coming back in the future.
I am absolutely delighted to hear how much you loved your stay with us at 2 Southern Place and that you are planning to come back to see us again in the future. It's also lovely to hear that you were able to pop into the Old Mill restaurant while you were waiting for your lodge to be ready and sample our lovely setting overlooking the lake! We have goslings zipping around now!! Please hurry back Jessica!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Jessica5.0★Apr 2024
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"We absolutely loved staying here, amazing lodge and very helpful and kind staff."
Would highly recommend!
The only thing I would say, is it could do with some sort of restaurant / bar on site or within walking distance.
Thank you so much for your amazing review Lauren, I am so pleased that you had such a lovely stay with us at 2 Southern Place. Hurry back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Lauren4.7★Mar 2024
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"Great stay and great accommodation."
We came to relax and we achieved this. The team were available when required. Highly recommended.
Thank you for your lovely feedback David and for your recommendation too! I am very happy to hear how much you enjoyed your break and hope you will be back to stay with us again soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by David5.0★Mar 2024
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"We stayed for a week and had mixed feelings."
CONS: We specifically searched for properties with a hot tub. THIS PROPERTY DOES NOT HAVE A HOT TUB. It has a large jacuzzi inside so was misleading. A nice touch was finding a TV to watch when in the jacuzzi but this does not work and apparently the intention is not to replace it. Car parking was the opposite side of the cabin to the entrance. This generally isn't a problem for most but for disabled people it meant loading and unloading the car took a while, particularly when trying to pull a suitcase over the gravel. Twice during our stay the boiler lost pressure which meant no hot water or central heating. Thankfully the underfloor heating in the kitchen area and shower room was effective so we still had one warm room. Maintenance service was prompt. PROS: The cabin itself was very well equipped and tastefully furnished with quality fittings. It was comfortable and when the boiler works, very warm and cosy. We slept well but a double duvet on a superking size bed isn't practical as there is no overhang at the sides. The shower was large and easily accessible. We were allowed to take our two small dogs and they were safely enclosed. We took blankets to use as they are not allowed on the white bedding and we didn't want them scratching the sofa. Our stay was the end of February and we found it very quiet which we appreciated. For a getaway retreat away from it all it's ideal. For those who like saunas that was an added pleasure. I do feel though that there should be adequate safety advice to safeguard those with health conditions. The local Morrisions store delivers to the site with online ordering so if you plan ahead you can have your groceries arrive shortly after you arrive. We won't be going back but will continue booking with Sykes to stay in places with a hot tub. (If the cabin had a hot tub we would).
Thank you so much for leaving us with your feedback Susan, it's great to read the positive factors after your stay and I hope that you were able to have a relaxing winter break. I am very sorry, for the issues caused by the boiler during your stay and thank you for noting the prompt response from our maintenance team. I hope that you will be back to see us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Susan3.4★Feb 2024
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"We have just enjoyed a wonderful winter 4-nighter, having taken a little ‘punt’ on staying Inland and also on a ‘complex’ of sorts…neither of which we have ever done, thinking we preferred individual, coastal properties."
Let’s just say at midnight on our last evening, we were booking for 6 weeks time in a similar lodge, to make our Leaving Day just that little bit less painful! Lovely property & area…tiny note to owners…we did miss the coffee machine(would’ve brought our compact one) & maybe update Jacuzzi laminate as the TV is not working & unfixable (would've saved the Hunt The Controller before mentioning it to reception) Thanks for a lovely break away!
Thank you so much for leaving us your amazing feedback Andrea, I am absolutely delighted to hear how much you loved your lodge and staying with us at Southern Halt. I am so sorry that the jacuzzi TV wasn't up and running for you, I have passed your comment to our maintenance team to resolve. It's wonderful to hear that you have already booked for your return visit, we can't wait to welcome you back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Andrea4.4★Jan 2024
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"We had a fabulous Christmas break and will be returning soon."
Thank you so much for leaving us your lovely feedback Jenni, I am delighted that you enjoyed your Christmas break with us and that you are planning to visit us again soon,
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Jenni5.0★Dec 2023
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"We really enjoyed our break at Southern halt."
Tracey was really helpful and called to say our lodge was ready early. Upon arrival we were really impressed with the lodge’s facilities (the cinema room was our favourite) and it was very clean. The site is quiet and secure. We stayed the week before Christmas and it was a lovely addition to have a Christmas tree. We ate at the restaurant at stone rush lakes the day we arrived which was great - the food was excellent and staff were very attentive (and dog lovers!). The lodge was really warm and we enjoyed coming back to the sauna after a cold winters walk on the beach. We hope to return soon as we had a wonderful week.
Reviewed by Jessica5.0★Dec 2023
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"I’ve come here for the third time in 3 years and always enjoyed it."
The staff are friendly, the lodge is clean and tidy, the views are beautiful and it’s nice and quiet. Location is great too - easily get to all places.
I am delighted that you enjoyed your third visit to Southern Halt and that you loved the lodge and surrounding area. Thank you so much for leaving us your feedback, we really do appreciate it. I hope you will back for your fourth visit before you know it!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Ashleigh5.0★Nov 2023
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"Absolutely lovely accomodation."
Everything as described.
Thank you so much for leaving us your lovely feedback Trevor, we really do appreciate it. I am so pleased to hear that you loved your lodge, I hope you will be back to see us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Trevor5.0★Oct 2023
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"We had been looking forward to our break to celebrate our 20th Wedding anniversary - unfortunately the expectations of the above description didn't meet the standards."
On arrival preparing to store food in the freezer the door was extremely difficult to open - indeed the cupboard door and dislodged from the freezer door and although maintenance team "repaired" it twice it was no better. We ended up opening the fridge door to lever the freezer door. The advert stated 'towels supplied' which consisted of one bath towel and one hand towel each. With shower, hot tub (which didn't exist), jacuzzi and sauna it was a good job we had brought plenty of beach towels. Saucepans had very loose handles, fortunately a handy tool in my car prevented any mishaps. The EV charger was only connected after we raised the issue with the site management on our second week! The vacuum cleaner on/off switch did not work - the mains was the only control. Due to the lack of towels (and lack of clean bedding) we hoped to use the washing machine but alas that didn't work - we identified the challenge on the Monday morning - despite maintenance staff and washing machine engineers attending the issue was not resolved before our departure (6 days later). Many of the "streetlights" were not working - therefore walking the dog could be hazardous. The toilet provision is small and would benefit from a towel hook and somewhere to store soaps & toilet rolls. Instructions for the equipment and facilities were very generic (probably site wide) and so confusing which meant a lot of trial & error. Before we left the site, we were phoned by the remote office with apologies for all the trial and tribulations and assurances we would be compensated (we had paid a lot of money for our 10 day stay) however to date no such provision has been made or offered. The caller also identified as we were staying for over a week, we should have had a housekeeping visit to change bed and towels - obviously this did not occur. We do pay tribute to "Tracey" whom I had regular contact with, and she tried hard to appease us on our complaints and challenges but obviously she was limited on her capacity to correct all the mishaps. I think it very unlikely we would recommend the sites to anyone who has our home address!!
Thank you for leaving us your detailed and very thorough feedback Paul. We really do appreciate you taking the time to leave us your thoughts and experiences after your stay with us at 2 Southern Place. Our maintenance team work very hard in between guest stays to ensure that we try and keep on top of as much of the maintenance as we can, as well as carrying out their normal pre-arrival checks. On this occasion, I am aware that our maintenance team visited your lodge on multiple occasions to attempt to rectify your issues, as well as arranging for a replacement washing machine to be delivered, which I appreciate did not arrive in time to be fitted into your lodge for your stay.
I am deeply sorry that there also appears to be a list of items and issues during your stay, as this should not have been the case and I will speak with our Maintenance Manager to ensure that this particular lodge is looked into further to ensure these items are not raised again by future guests. We took over the resorts at the end of last year and since taking over we are working extremely hard on making as many improvements as possible, as you may have seen we have refurbished our restaurant and reception area making it a more welcoming space for our guests to visit. We are currently working on refurbishing our lodges and upgrading the furniture and furnishings to provide a more luxury feel. Our returning guests are extremely valuable and I would not want this disappointing experience to deter you from revisiting us again, so I really do hope that you will look to stay with us again so we can guarantee our standards which we are working so hard on.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Paul3.1★Sep 2023
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"We had a wonderful week, although the weather was two much for our dogs so we had to make use of the lodge facilities which were amazing."
The sky deck was wonderful and we loved chilling in the cinema room. The jacuzzi was absolutely fantastic! We are returning for Christmas and also next April.
I am so happy to hear how much you enjoyed your stay at 2 Southern Place and kept cool by utilising all the wonderful things to do in your lodge! I hope your dogs have recovered from the excessive temperatures you had during your stay! We can't wait to welcome you back to stay at Christmas and also in April next year! We love that you are returning, it tells us how much you fun you had with us!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Jenni5.0★Sep 2023
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"Beautiful lodge."
Everything was clean and tidy.
Perfect base to explore Cornwall. Very peaceful.
Hopefully we will book again for next year
Thank you so much for your wonderful feedback Daniel, I'm so happy to hear that you had a fantastic time at 2 Southern Place! We look forward to welcoming you back to see us again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Daniel5.0★Aug 2023
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"The location is quiet and peaceful in a very pretty setting."
The lodge was spacious and included everything and more that you could need for a relaxing stay. The only feedback, in what was truly a wonderful stay is that the supplied DVD player in the cinema room couldn't play any of the large selection on Blu-ray discs provided. Also a shelf in the shower would be nice rather than all your suppliers having to be stored on the floor.
These are minor observations though as otherwise the lodge was perfect. The bed was super comfy and the sauna and jacuzzi bath were a real treat. The outside areas were plesent, especially the Sky deck which our dog enjoyed.
One final thought, a door mat outside the front door would be a useful addition too, although there is a large matted area just inside.
All in all a really great place to stay for a holiday in Cornwall which I feel confident to heartily recommend to everyone. You will not be disappointed.
I am delighted to read your feedback Andrew and hear how much you loved your stay with us at 2 Southern Place. Thank you so much for your suggestions for shelving in the shower and an outer doormat, I have passed these thoughts to our housekeeping and maintenance teams. I'm so sorry that you were unable to play the DVDs on the DVD player provided, I will make sure that an appropriate DVD is put into the lodge for future guests. My apologies that this was not done prior to your arrival. Thank you also for your recommendation, we really do appreciate it, hopefully you will be back again yourself in the near future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Andrew4.7★Aug 2023
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"Lovely place to stay
The property has everything you need
Although you have ..."
Lovely place to stay
The property has everything you need
Although you have to drive to places it’s still worth staying in the lodge as it’s only 30 minute drive to the dog friendly beaches and 5 - 10 minute drive to lovely lakes for walks
Would definitely stop again
Thank you so much for leaving us your thoughts and experiences of staying at 2 Southern Place, John. It sounds like you managed to explore some of Cornwall's wonderful sites! I am very happy to hear that you loved your lodge and that you will be back again to stay with us in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by John5.0★Jul 2023
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"We had a fantastic time, the complex is dog friendly, it was very clean, quiet and in a beautiful location."
The lodge which we had was very well equipped and we felt thoroughly spoilt while we were there. We will be back
Thank you so much for your wonderful feedback David, I am very happy to hear how much you loved your stay at 2 Southern Place and that you had a peaceful and relaxing break! Hurry back to see us soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by David5.0★Jun 2023
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"Well, what can I say!"
My only regret is that our holiday was for one week, rather than two. I booked this break for my partner's 60th birthday. To my suprise, we had balloons and a bottle on arrival, which was a lovely suprise. The lodge was over and above our expectations. There was everything you needed, from washing machine, dishwasher, microwave, all the kitchen essentials, with a small dining area for two. The walk-in shower was great, especially if you have mobility issues. The bedroom was both comfortable and spacious. The living area had a comfortable settee and large TV, where you were able to sign into your Netflix. Wi-Fi was available free of charge. The cinema room we used quite a lot, as there were two comfortable reclining chairs. The lodge itself was bright and airy. Very private, no one overlooking, so relaxing and peaceful.
Not to forget that these properties are self-catering, although you have the bare essentials, take your basics such as washing up liquid, washing machine detergent, kitchen roll, toilet rolls, waste bags, etc. Any essentials that you would use at home, take with you.
The location is easily accessible and easy to access the villages, harbour towns and seaside resorts. A beautiful part of the country and certainly well worth seeing.
The weather could have been better, which prevented us from using our roof terrace. This would have been great in the good weather.
Unable to comment on jacuzzi bath and sauna, as these were not used. The site is secure, well maintained and there are facilities to dispose of your waste.
My partner and I tended to buy from the bakeries and take back to our lodge. There are the usual supermarkets not too far away, such as Lidl, Morrisons, Aldi and more. Also Trago Mills is a stones throw away!
The staff are extremely helpful, very approachable and nothing is too much trouble.
We both felt totally relaxed after our stay and we shall certainly be booking again in the future. All the pictures shown of the lodges are true. What you see, is what you get!
We both look forward to our next stay. Thank you Sykes Cottages.
Thank you so much for taking the time to leave us your absolutely amazing feedback Donna! I am delighted to hear how much you loved your stay with us at 2 Southern Place and that your lovely husband enjoyed his treat! It was such a pleasure to welcome you and I truly hope you will be back to see us again in the very near future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Donna5.0★May 2023
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"Lovely lodge"
Thank you for leaving feedback for us Justin, we really appreciate it and hope you will come back to visit us again soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Justin5.0★Mar 2023
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"Delighted with the lodge, in a good location, quiet and secluded, very impressed with the facilities in the lodge, which made our stay very relaxing."
Staff very helpful, and friendly.
Would highly recommend to others.
Thank you for your amazing feedback Keith, we really do love to hear your thoughts, especially when they are so appreciative!
Hurry back to see us again soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Keith4.1★Feb 2023
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"The most amazing little break for my partner's 30th birthday!"
Everything felt so luxurious and we really appreciated the little things, like milk in the fridge on arrival and the board games and jigsaw in the front room.
We thought it would be nice to have some sort of shelf or toiletries holder in the shower, and maybe a blind or curtain across the front door, but these things didn't have a huge impact on our short stay!
We would definitely like to come back when the weather is drier and warmer so we can use the (many!) outdoor seating areas.
Thank you so much for a lovely time!
Just wanted to say a huge thank you for the feedback after spending your partner's birthday weekend at 2 Southern Place.
We really appreciate the time you took to let us know how much you enjoyed your holiday!
I was so pleased to hear you had an amazing time.
The suggestions you made have been passed to our maintenance and housekeeping teams.
Hurry back!!
Sally
Guest Services, Charteroak
Property Owner
Reviewed by Lacey5.0★Jan 2023
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"I have already raised some minor issues, the jacuzzi has 1 jet cover that needs ..."
I have already raised some minor issues, the jacuzzi has 1 jet cover that needs replacing, the table in the kitchen has a c
Thank you for your feedback Cherie, it is invaluable to us. The issues you raised have now been rectified.
I hope you will be back to see us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Cherie4.7★Dec 2022
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"Wow! This lodge was absolutely perfect!"
Even better than the pictures and perfectly clean. Really spacious too. You will not be disappointed with it at all. Genuinely felt like we had our own private spa and cinema. The white robes were perfect to relax in. The added bits like tea, coffee, washing up liquid, soaps were ideal. The instructions were easy to follow and the lodge was easy to find. The heating was on when we got there which we were delighted with. All the functions were easy to use (cinema/sauna/spa bath etc). There was everything you needed in the welcome booklet too. The lodge smelt fresh and clean and was just so luxury. Will absolutely be booking to come back again. The perfect winter break. If you’re reading the review for other lodges and you’re not sure (like I was when booking) please note this spa bath is perfectly clean and no black bits in sight.
Thank you so much for your amazing feedback Jessica, I can tell you had a wonderful holiday!
I am absolutely delighted to hear that everything was perfect for you at 2 Southern Place and you made full use of the all the lovely facilities.
I hope you come back to visit us again very soon.
Sally
Guest Services, Charteroak
Property Owner
Reviewed by Jessica5.0★Dec 2022
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"This lodge we had stayed in is absolutely beautiful, and it was a break well needed- we've already booked to come back for next year so I highly recommend it here if you're looking for a nice relaxing break away."
The cleanliness and comfort was second to none, the little things which had been done for our arrival was so thoughtful and lovely also! X
Thank you Chloe for your wonderful feedback, we really do appreciate your time.
I am delighted to hear that you enjoyed your stay at 2 Southern Place, loved the lodge and had a relaxing time.
Very pleased to hear you've already booked a lodge for this year, we look forward to seeing you soon!
Sally
Guest Services, Charteroak
Property Owner
Reviewed by Chloe5.0★Nov 2022
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"A lovely lodge set in a very quiet area."
Well equipped. We had a lovely stay with our 2 dogs.
Miss HumphreyOct 2022
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"Wonderful lodge."
Liked 3 seating areas, secure for dogs on two decks and private garden. Loved cinema room & jacuzzi tub. Would suggest a parasol, sun shades for top deck as was so hot we couldn’t use it until evening.
Mrs HowarthAug 2022
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"The outside of top deck needs a deep clean Could do with a measuring jug in kitchen Vacuum needs replacing it smells Think you should supply cleaning products if you want people to clean before they leave !"
Enjoyed our stay lovely comfortable bed
Mrs ThompsonJul 2022
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"Second stay at 2 Southern Place."
Great place to stay to explore Cornwall and South Devon. Comfortable lodge, great facilities. A couple of areas getting ready for some TLC. Cleaning cold be better, a few cobwebs knocking about, the sun terrace had an empty bottle and one full of water and cigarette buts left up there and loads of leaves which had obviously been there ages. The lack of cleaning equipment remains. One dish cloth and tea towel for a 2 week stay is not sufficient. Toilet cleaner really is a must too. But we were prepared and packed our own. All in all a nice place and a lovely holiday.
Mr BoltonJun 2022
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"Fantastic place perfect base to explore Cornwall,spotless and quiet and great for dog very happy"
Mr YoungJun 2022
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