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"The lodge is lovely it’s exactly like the photos online, however there are little things that really effected our stay."
No proper blinds in the bedroom
- there is a Sky light in the main bedroom and no blind with it we found ourselves waking up every day at 4am due to the bedroom just being so light, when being away I don’t appreciate being awake when the sun rises.
Cold hot tub
- hot tub states the temperature can’t be changed there is no temperature gauge to change it on the hot tub anyway. In leaflets it stated it was 35-38 degrees…. It definitely isn’t as soon as we got in we couldn’t be in for longer than 5 minutes even tho it was 27 degrees outside it was just to cold.
Mattress in main bedroom
- there is a big yellow stain on the main bedroom mattress it doesn’t take a genius to work out what this is…..
Dishwasher
- there is a dish washer but it smells of mould as soon as you open it I even put it on a spin with nothing in and still smelt so foul.
I tried to report all of this on my stay but me and my partner had no signal to call, we even tried to find someone on site nobody would help we went to the bar and we was told we need to call but how can you call if there’s no signal. There isn’t a reception or anything we saw no staff walking round the whole time.
We paid £1053 to stay here and it definitely isn’t up to the standard to warrant paying over 1k!
I’m so disappointed as these things could have been sorted but unfortunately the upkeep of the lodge isn’t maintained.
Dear Chloe,
Thank you so much for your feedback. I am glad to read that the lodge is lovely and exactly like the photographs.
I am sorry to hear you had issues with the hot tub. The hot tub team manage it daily on a stay , it is checked and the temperature is taken each time.
We have do a reception here, it is where the Old Mill bar and restaurant is located. Other than a Sunday, this reception is manned everyday from 9am until 5pm. There is also a QR code in the lodge with all the information needed for each stay.
We have reported the dishwasher and mattress to the relevant teams to investigate.
I am sorry you didn't feel the stay matched your expectations on this occasion -
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner
Reviewed by Chloe2.5★Jun 2025
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"We had a great time."
The lodge was perfect for our first family getaway with a 3 month old with parking right outside and plenty of space indoor and outdoor. Facilities and cleanliness were spot on. The only negative we had was that the velux window in the main bedroom didn't have blinds and so during the heatwave in June meant the bedroom was very light.
Thank you so much Elizabeth - we are so thrilled you had an incredible stay! We will feedback to the owners about the blind. We hope to see you again.
Kind regards, Gemma - Guest Services
Property Owner
Reviewed by Elizabeth4.7★Jun 2025
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"We had a lovely time at 10 stone rush valley it had everything we needed for a comfortable stay so clean and the hot tub was fab."
The location of the site was great for days out and we had a lovely breakfast in the old mill restaurant we will definitely be back for more holidays
Dear Shirley, that is lovely to read - thank you!
We are located in a wonderful place to experience all the gems that Cornwall has to offer whilst being emerged in the tranquillity of nature.
We are so pleased you loved your breakfast at The Old Mill!
We hope you will come and visit us again soon. Kind regards, Gemma - Guest Services, Charteroak
Property Owner
Reviewed by Shirley5.0★May 2025
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"Lodge was well furnished and decorated."
Everything was sparkling clean and lovely and modern. We thoroughly enjoyed our stay. We liked that the lodges were well spaced away from each other so gave good privacy and lovely outlooks. It would benefit from a towel hook by the shower door in the en suite to the main bedroom to grab your towel easily and a tray in the shower to place shampoo/soap/gel etc
Dear Charles,
Thank you so much for such a lovely review! We are thrilled you loved the lodge so much. Thank you for the tip about the hook - we will pass this on and the tip about the tray.
We hope you will come and visit us again soon.
Kind regards, Gemma - Guest Services, Charteroak
Property Owner
Reviewed by Charles5.0★May 2025
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"This property was excellent, in a beautiful location, very quiet and exceptionally clean."
The beds were lovely and comfortable and the hot tub was very relaxing. You could not see another lodge from the verandah and they were all spaced out around several lakes. The restaurant and bar were placed in the best location on the site and the rception staff were extremely helpful and friendly - I will definately be returning.
Dear Karen,
Thank you so much for the lovely feedback. We are so lucky to be in such a peaceful and private valley, surrounded by nature and tranquillity!
We hope you will return and stay again son!
Kind regards, Gemma - Charteroak Guest Services
Property Owner
Reviewed by Karen5.0★Apr 2025
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"Very enjoyable week ."
Peaceful and relaxing able to. Site is well maintained . Good location for visiting other areas of Cornwall . Hot tub was a bonus . Will be returning soon .
I am so happy to hear that you enjoyed a tranquil stay at 10 Stonerush Valley, Sharon and that you were able to relax in the beautiful surroundings. We look forward to being able to welcome you back very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Sharon5.0★Mar 2025
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"Very peaceful and relaxing surroundings."
Super clean and comfortable interior. Excellent communication from the site staff. Great bar and good food on site (limited opening in winter). In a good area, lots of walks to be had and bay hopping. Would highly recommend.
Thank you so much for your wonderful review and also for your recommendation, Sharon. I am absolutely delighted that you loved 10 Stonerush Valley and hope you will be back to see us again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Sharon5.0★Nov 2024
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"Great holiday."
Lodge and bedding clean. Will return. Just a few points to be rectified. Needs more knives forks spoons when four people occupying. Rad in twin room TRV not working. Both showers leaking and need servicing. Two gas rings not working correctly. Needs rubber mats for both bathrooms as very slippery in bath and shower. Hot tub suitable for two. The lodge is furnished well. Outside furniture comfortable.
Steve
Thank you so much for leaving us your thoughts after your stay at 10 Stonerush Valley, Steve, we really appreciate it. Thank you also for all your suggestions and for letting me know about the slippery bath and shower, I will pass your comments to the relevant teams, so that they can be resolved. Despite the issues you found, I do hope you will come back and see us again the future!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Stephen3.8★Oct 2024
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"Four old friends had a fabulous time in our lodge which was very comfortable and clean it is located on a beautiful maintained site."
The hot tub was very welcome after a day walking. We would certainly recommend and hope to be back soon.
Thank you so much for leaving us your wonderful feedback Pauline, we really appreciate it! I am very happy that you enjoyed your stay and hope to be able to welcome you back in the future!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Pauline5.0★Sep 2024
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"We had a lovely stay and would come back again."
It would be good to have something’s to do for children in the future, incase you want to have a chill day at the lakes.
A wooden park or forest trail.
But our kids and ourselves loved it.
I am so happy to hear that you enjoyed your stay at 10 Stonerush Valley Rudi, however I am sorry that you we did not have the facilities you required for your children. If you do come back to see us again, pop into reception and one of the team would be happy to direct you to local facilities that may be attractive to you!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Rudi4.7★Aug 2024
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"Great place, location is quiet and relaxing."
Central for lots of places around Devon and Cornwall. Beds really comfy and cabin has all modern amenities.
Reception staff ( Sally) was very helpful and welcoming.
Great Holiday.
Thank you for leaving us with your amazing feedback Alan, we are so pleased you had such a lovely time staying with us!! We really do hope to be able to welcome you back to our beautiful resorts soon. Best wishes, The Guest Services Team
Property Owner
Reviewed by Alan5.0★Jun 2024
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