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"The mattresses in the beds were quite uncomfortable and the toaster was not working (although we hardly needed it)."
However, the actual lodge itself was great and seems to have been refurbished to a high standard.
Thank you
Thank you David - we have now replaced the toaster. We will pass the mattress feedback to the owners.
We are so pleased you found the lodge refurbished to a high standard and you will return again to see us. We look forward to welcoming you back once again.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by David4.7★Jun 2025
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"Amazing place so quiet with all the wildlife around us, clean & tidy & perfect for exploring surrounding area."
Tea & coffee & pint of milk was a nice touch as we travelled 6 hours from Essex, Hot tub was amazing & checked daily.
The only shame was the on site restaurant was shut on Sunday & Monday
but it seems the norm in Cornwall? And also we found the sofas a bit tired but all in all a nice place to chill & relax
Dear Brian,
I am so pleased to hear you had a wonderful stay - we are pleased you enjoyed your welcome pack on arrival and the peace, tranquillity and wildlife that we are so lucky to have here.
Thank you for the feedback about the sofas - we will feed that back.
Sadly our restaurant does close on a Sunday and Monday - we do have lots of recommendations in the local area, so next time pop in and we can try and help. We hope you will choose to stay again.
Kind regards, Gemma - Charteroak Guest Services.
Property Owner
Reviewed by Brian4.7★Jun 2025
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"The property was really nice and clean and all round a great place, also very central to things locally to do with our dog and older kids."
onsite restaurant was ok abit pricey and not much choice on the menu at all.
was let down on the last day as went to use the hot tub and it was full of algae.
Dear Kayleigh,
Thank you so much for the feedback. I am so sorry to hear you had issues with your hot tub on the last day. We have passed your feedback on to the team. The restaurant will be launching a brand new menu very soon, following the arrival of our new chef, Charles. We hope you will visit us again.
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner
Reviewed by Kayleigh3.8★Apr 2025
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"Very comfortable and well maintained lodge."
One of the best we’ve stayed in at Stonerush. It would have been 5* all round had the kitchen been a bit better equipped. A whisk, some baking trays, food containers, butter dish. Other than that, a great stay. The outdoor furniture was above average too and we appreciated the electric car charging point.
Thank you so much for leaving us your thoughts Matt, we really appreciate your time. I am delighted to hear that you had a wonderful time at 7 Valley View and made use of the EV charger positioned directly outside your lodge. My sincere apologies that you found the kitchen equipment lacking, I have passed your comments to our housekeeping manager to rectify. Hopefully these oversights will not stop you from coming back to stay with us again in the future!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Matt4.7★Mar 2025
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"A very quiet, relaxed stay as always."
Clean, well equipped and excellent communication. Our fifth visit to Stone Rush and we’re likely to return. Thank you again!
Dear Lynda,
Thank you so much for the lovely feedback - we are thrilled you enjoyed your stay and look forward to welcoming you for a sixth time!
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner
Reviewed by Lynda4.4★Oct 2024
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"We had a lovely 5 days here."
After a long day walking it was great to come back to relaxing in the jacuzzi. We thought the position of lodge was great , open and away from the trees with the nice views.
Lodge could do with plastic plates and glasses to eat outside as we were very careful not to break any, frying pan had seen better days. Overall throughly enjoyed our stay. Sykes were great asking if everything was OK and kept us well informed .
I loved reading your wonderful feedback Alison, thank you for sharing your thoughts and experiences with us! I am really happy that you had such a lovely time and hope you will be back to stay with us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Alison4.1★May 2024
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"Lovely place, great condition and relaxed environment."
Enjoyed by all.
Thank you so much for leaving us your feedback Sarah, I am really happy to hear that you loved your stay with us at 7 Valley View and hope that you will be back to stay with us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Sarah5.0★May 2024
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"7 valley view is a lovely comfortable lodge in great location, immediately felt at home."
Well equipped with dishwasher and washing machine, and good selection of plates, cutlery, saucepans etc. Lodge was very clean and well maintained. The location of the lodge surrounded by hedging and small trees gave a feeling of being immersed in nature, waking up listening to the birds every morning.
We hadn't visited Stonerush for a few years as it had declined and lodges were very tired, but new management have completely turned it around. Customer service team helpful and friendly, and quickly responded to my enquiry regarding if decking area had a gate (it does).
Thank you also to Darren from Sykes who helped me with more info on lodge than was on listing.
Great lodge and location, will definitely be back.
I was absolutely delighted to read your amazing feedback Joyce, it put a huge smile on my face! I am so happy you feel that Stonerush Lakes is once again a beautiful, peaceful and enjoyable place to stay and that you had a lovely holiday, thank you for your kind words . We look forward to being able to welcome you back to stay with us again in the future,
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Joyce4.1★Apr 2024
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"Tracey, Sally & the team were brilliant from start to finish, super attentive and adding the little touches to what was my husband's suprise birthday get away made all the difference."
The lodge itself was immaculate and just stunning.
We are planning to book again we loved it so much!
I am delighted that you and your husband enjoyed your stay at 7 Valley View and celebrated his birthday in such a lovely way! It was wonderful to meet you and I look forward to meeting you again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Shelly5.0★Dec 2023
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