If you live in Scotland or your booking is for a property in Scotland, and starts before 26th April 2021

If you live in Scotland or your booking is for a property in Scotland before 26th April 2021, you may not be able to travel due to the National Lockdown. 

If your booking is affected you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We have contacted all customers who we believe may be affected by this and are due to travel during this period. If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is for a property in Scotland, and starts from 26th April 2021 -  16th May 2021

We have emailed all customers with bookings for properties in Scotland with a start date from the 26th April 2021 up to and including 16th May 2021 who we believe may be affected by Covid-19 legislation and restrictions in Scotland.  From 26th April 2021, single household only travel is permitted within Scotland. We are currently supporting customers departing up to and including 16th May 2021.

If you are unable to travel you may either rearrange to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Where your booking is affected, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.


If your booking is due to start on or after 17th May 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.    

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 24th March 2021