Account Information

How can I reset my password for my account?

If you are having trouble accessing your account, you can reset your password here.

Alternatively, for easy access to your online account, please request a single use authorisation email here.

What if I have booked through a partner website?

If you have made a booking through VRBO or Expedia, you will automatically receive an 'account registration' email. This will enable you to create an account and manage your booking through our customer portal. This link expires 72 hours after it's sent.

If you have made a booking through Booking.com, you can use our OneLink to register onto our customer portal.

Once logged into our portal, you will be able to:

·       Add or update party members

·       Add pets to your booking

·      Request a change of dates

·      View directions to the property

·      Access key collection and check in times for your stay

If you have made a booking through any other third-party site, unfortunately this access to the portal will not work, however please do reach out to us on our WhatsApp (+44 7412 448150) and one of our agents will be happy to assist you with any questions you may have.

I've booked through booking.com; how do I access the property?

Once your payment has been confirmed, your key collection code & arrival directions will be sent to you via email. Please note this is separate from any codes displayed in the Booking.com App.

We recommend taking a screenshot of your key collection code when you receive the email, as some properties are in rural area where signal can be limited.

You can also access your key collection code and directions at any time through registering your Booking.com details on our OneLink access portal.

I need to let you know that a booking holder has passed away. What are the next steps?

Please email us at bereavement@sykescottages.co.uk. We know this is a difficult time, so we only need a few key details to help us support you:
- the booking details (booking reference or stay dates and property name)
- a copy of the death certificate,
- proof of next of kin (marriage certificate showing your relationship, a will or similar documentation)
- best contact details to contact you going forward.

What will happen once I email these details? 
A member of our dedicated team will review what you've sent and be in touch to talk through the options for the booking; we'll aim to respond within two working days, but if your situation is urgent, please note this within the subject of the email.

Can I use this email for general booking queries? 
No. Our dedicated email bereavement@sykescottages.co.uk is only for bereavement-related matters. Any general queries, complaints, or unrelated booking questions sent to this address will not be actioned. For anything else, please contact us via WhatsApp.