If your booking is for a property in Wales, and starts from 17th July 2021 -  6th August 2021

We have emailed all customers with bookings for properties in Wales with a start date from the 17th July 2021 up to and including 6th August 2021 who we believe may be affected by Covid-19 legislation and restrictions in Wales. From 17th July 2021 to 6th August 2021 (inclusive), a single household, an extended household or a group of up to 6 people (under 11's don't count) from up to 6 households  can go on holiday in Wales.

An extended household is one that has formed an exclusive bubble with another 2 households plus a further household with a single adult or single adult with caring responsibilities. This means three households (plus a single adult) can go on holiday together as an extended household but must have a gap of 10 days if they have previously been part of a different extended household.

If you are unable to travel you may either request to change the dates of the holiday, with no amendment fee; or receive a full cash refund* if preferred.

Where your booking is affected, please log into your online account and select 'cancel bookings' as soon as possible to make your choice.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start on or after 7th August 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.    

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 14th July 2021