-
"We were a little dissapointed as in brochure, property is shown as a lovely view of valley, but the trees have grown considerably since photo, and we had no view of anything except very close trees, also it is classed as a luxury lodge, but we found it all a little tired and in need of freshen up, the kitchen utensils were, in a very old tired state, the baking trays were so dirty, I actually went out and bought some new ones to use while at lodge, the dishwasher handle was broken, lots of cobwebs, dead flies on window ledges, skirting boards clearly have not been wiped for a very long time."
The welcome pack was very poor.
We have stayed in many luxury lodges around UK, this standard was well below par, we actualy left early and booked a hotel elsewhere.
Having said that, the staff were very polite and helpfull, generally the site is well presented.
Reviewed by SandyJul 2022
-
"Honestly all in all it was amazing couldn’t fault it, the lodge was comfortable and cosy, just what you need after a day of exploring."
So much to see and do in the area. Carnglaze Cavens and Colitha Falls was the best!! The Jacuzzi was lush, and the sauna was lovely everything worked. It was so peaceful and quiet. The only thing I would say is the Old Mill Restaurant And Bar was awful in every way. I have made a review on this on Trip Advisor. The food wasn’t very good and it took over an hour for us to receive our food. But honestly the lodge and the area was amazing wish I could stay longer!
Thank you for the amazing review, we are glad you found the lodge along with the jacuzzi and sauna amazing. There are some nice places to explore in the Cornwall area we do hope that you would return in the future. Property Owner
Reviewed by DeanJun 2022
-
"Bad points:
The kitchen cupboards and freezer were all dirty with either dust or liquid marks."
The kitchen floor wasn’t cleaned in the grooves of the cupboards meaning we had to vacuum when we arrived and what seemed to be a coffee drip mark was left on the floor.
The place mats were reversible one side was cleaned the other covered in left over food.
The kitchen sides although not visible Needed wiped as there was left over liquid /food upon feeling.
The microwave has a line of dried food at the back.
No one on site when we arrived as it was Sunday so sorted this ourselves.
Funny times for the bar and reception to open not at all on Sunday and from 5 on a Wednesday not practical if you arrive on a Sunday with any issues.
The bed and sofa have served their time to the extent they both dip in the middle and should really be replaced.
Small matter of a previous stain not removed on bedroom floor carpet and a sweet wrapper being left in the cinema room.
The good bits:
Lovely location. So remote you don’t get phone signal but full Wi-Fi if you want to stay in touch with the world.
Your not over looked.
Sauna, shower and jacuzzi bath all amazing and relaxing.
Come in a room lights were perfect.
Good from the restaurant was very nice.
Staff when there were friendly.
Other than the kitchen and the sweet wrapper the lodge was clean.
Very spacious and relaxing.
Has a vacuum and a sponge for you to clean if it’s left unclean.
Lovely location and lodge just a shame the cleanliness let it down and there was no one available to speak with as the reception has strange hours.
Reviewed by BethMay 2022
-
"Delightfully furnished property, with excellent facilities."
Spa,sauna and cinema room were all superb. Thank you for a great break!
It is nice to hear that you enjoyed your stay with us thank you for your positive comments. Property Owner
Reviewed by StephenFeb 2022
-
"One word. Amazing."
I’ve seen reviews for here saying bad signal etc. sorry, but if you wish to make phone calls during your stay (without Wi-Fi calling) don’t book here. You don’t deserve the excellent views, stunning facilities and the company you will be in.
The bath was much bigger than expected, the shower was delightful and luxurious. The cooking facilities are immaculate and tidy.
The cinema room was awesome and comfortable. We loved every moment and we are sad being back home. A very relaxing and romantic getaway.
Reviewed by CharlieDec 2021
-
"Lodge was 1st class with just a couple of things to comment on
1) toilet was tiny
2) no phone signal you need WhatsApp
But the accommodation was lush with the spa area being the focal point for us."
Lovey quite area and would not hesitate to recommend
Thank you for your feedback. There can be limited signal in this area which is beyond our control. The bathrooms are set up with standard size fixtures and fitting. We are pleased you enjoyed your stay and hope to see you again in the future. Property Owner
Reviewed by TyroneSep 2021
-
"No, the listing is exactly as described."
The photographs have been taken to show cabin is possibly larger than it actually is, its not small by any means but could be seen as misleading by some. Really well equipped kitchen and I would say thst the location is better than described really close to local beauty spots on the south coast. Lantic Bay is to die for, a little walk to get to it once parked but so worth it.
Reviewed by JamesAug 2021
-
"The lodge was lovely but the restaurant was closed when it should have been open meaning we had to travel to get food."
There was no explanation and no one to speak to about why it was closed so that was a bit disappointing. Everything else was really good though
Thank you for your feedback, the restaurant was closed due to Covid which was unfortunate. Property Owner
Reviewed by HelenAug 2021
-
"We had a lovely honeymoon."
On Wednesday 16th June we had a voicemail about if there was anything that you could do for us to make it special but on this day when we noticed the vm we were actually getting married and missed the call.
We thoroughly enjoyed ourselves only feedback we have is our bed sheet had a stain on it but otherwise all was good. We hope to return in the near future.
We recommend you provide a map of the site with nearby amenities listed and recommended walks to us rather than just a pack of attraction leaflets. Also we loved the comfort of the sofa an added touch would be to add a couple of foot stools but otherwise it was a fabulous place!
Reviewed by NishaJun 2021
-
"The grounds and property are fantastic but beware there is no such thing as a phone signal on site."
Had to use Wi-Fi for everything which isn't ideal. Cleanliness was an issue as we found a big toe nail on the sofa which was delightful.
The property is super comfortable and a real joy to stay in. The optical cable was removed from the soundbar in the movie room leaving it useless so only had the TV sound which is a shame as we were looking forward to using the room more.
Overall, sauna and hot tub are great although watch the tap, got a mind of its own!
Would definitely stay again.
We are sorry to hear of your issues during you holiday, our reception team are available to help and rectify any problems whilst one site. it is unfortunate we had not been made aware to resolve your points made. We hope you come back again soon to stay with us. Property Owner
Reviewed by BenJun 2021
-
"We expected cleaner the sheets and jacuzzi could have been cleaner."
Reviewed by ChrisMay 2021
-
"The cleaning when we arrived wasnt up to scratch."
The toaster was dirty with crumbs and crumbs and food on the table placemats. Also a thick layer of dust on the partition between the lounge and kitchen.
When we arrived all your cleaners were standing in a group blocking the road smoking and gave us some stares. It didn't feel very welcoming.
Also the road in I know is not owned by the lakes but there needs to be a couple more mirrors on the two blind corners and some slow speed signs as people come roaring down we were almost hit twice coming out of the site.
Reviewed by SamanthaMay 2021
-
"It was a bit too remote from shops, especially as the pubs and restaurants weren’t open."
It would have been nice if the on site restaurant had done takeaways.
Reviewed by JulieApr 2021
-
"The Sykes process is largely great, simple and effective."
The accommodation and location were very good too - everything we hoped for.
However - the online manual lacks the essential details for the specific property. Also we felt the reception team were abrupt, bordering difficult rather than helpful - clearly frustrated that emailed calendar items drop all details etc.
Also the accommodation lacked a welcome pack - milk is not enough - at this cost I feel supplies should include loo rolls, washing up gear, dishwasher tabs, condiments etc. Just feels like penny pinching. Worst case offer a tailored stocking from the local shop given supermarket deliveries are now scarce/impossible.
Any recommendations I would make would be very conditional based on the guest experience
Reviewed by AndrewDec 2020
-
"Lovely very clean lodge , with a few extra bonuses."
Great location not far from Looe .nice little restaurant on site with good food and very friendly and polite staff .highly recommended
Reviewed by GlynSep 2020
-
"The lodge was beyond expectations was private and so peaceful highly recommend ..."
The lodge was beyond expectations was private and so peaceful highly recommend stonerush lakes will definately be returning in the future and stay longer
Reviewed by LynneSep 2020
-
"Fantastic stay at Sykes cottages , was a lovely little cabin , bed was extremely comfy :) , and the weather was delightful , maybe just need a few little things e."
G oven gloves.
Overall brilliant stay and lovely holiday
Reviewed by FayeSep 2020
-
"Very good experience, slightly spoiled because the wine cooler did not work and the towel rail and underfloor heating in that area seemed to not work."
Everything else was superb, including the large screen TVs, the jacuzzi, and the cinema room. Altogether a very good experience indeed.
Reviewed by PaulSep 2020
-
"Beautiful place!"
However water pressure went twice when we were there meaning for about an hour sometimes longer we couldnt use any of the facilities. Not helpful when you're trying to fill up the hot tub!
Reviewed by JessicaSep 2020
-
"Really great place, lovely spot and lovely lodge."
Some tiny things. I think a parasol and some more comfortable chairs needed for deck. The linen and the rubbish from the previous occupants was on the drive when we arrived at agreed checkin time. A fan would have been very welcome in the heat.
Useful to note there is a public footpath from the site which makes Lerryn bikeable/walkable and there is a great pub there called the ship in. The dont know about it on reception.
We left a couple of items there and we rang, no one has called us back yet.
Reviewed by SimonAug 2020
-
"The Lodge was exactly as advertised and the site was very quiet and peaceful for most of the stay."
We did have some people over the weekend who were very loud outside of one of the lodges, (probably in an outside hot tub) and were also playing music, thankfully they left on the Monday. For the rest of the stay we did not hear another person.
A great area for exploring Cornwall located close to both Looe and Polpero.
The Lodges were sealed on arrival as part of the sites Covid-19 precautions and hand sanitiser outside of reception which helped in making you feel safe, however the site managements efforts were slightly let down with what appeared to be an oversite at the waste and recycling disposal area. There was a need to lift up the lids to the bins to deposit rubbish bags and recycling, but there was no hand sanitiser to clean your hands after disposing of rubbish.
Overall a great stay and highly recommended.
Reviewed by BarryJul 2020
-
"Photographs do not do this justice."
It is absolutely beautiful here and the cabin is truly amazing. The staff are really helpful and friendly and the food is great. I would wholeheartedly recommend this to anyone.
Reviewed by AmandaFeb 2020
-
"Was concerned when initially arriving that we could not pick up internet at the lodge, especially as we had a cinema room that relied on an internet conection to download films to watch."
It was eventualy sorted by later that evening. Might be worth checking before guests arive. Every one was helpfull to sort this problem and seemed concerned about the situation. Just as a note, the maintenance man was great but did say he would be back to check he had sorted the problem. Never did see him again.
Other than that we had a wonder full time and the lodge was everything we had expected.
On the Saturday evening we went to the on site restauraunt and had a lovely meal. Very enjoyable and the staff looked after us superbly. My wife said the meal was "surprisingly good".
We stayed at the sister sight last year and this experience was just as good.
Reviewed by AlanFeb 2020